Diep Teresa Giap

Inside Sales Support and Customer Service at FFAF Cargo
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA

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5.0

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Justin Ahn

Diep was a proactive staff member at ZALORA who progressed from being an intern, when we first started the business, to a full-time junior buyer. She is a quick learner committed to improving her own skills (dealing with vendors, managing the supply chain, utilizing Excel, etc.) in order to contribute more to our team. Though she's young, Diep has the drive and intellectual curiosity needed to be successful in business.

Pradeep Gupta

Diep is a proactive and tireless contributor who would make a great addition to any team. She completed her assignments on time and never failed to add a creative touch when appropriate. I would highly recommend her for any position, as she naturally rises to the occasion when presented with something she is passionate about.

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Experience

    • Canada
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Inside Sales Support and Customer Service
      • Apr 2022 - Present
    • Japan
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Import Coordinator
      • Jun 2021 - Feb 2022
    • Ocean Freight Coordinator
      • Aug 2020 - Jun 2021
    • Canada
    • Personal Care Product Manufacturing
    • 700 & Above Employee
    • Seasonal Production Assistant
      • Sep 2019 - Dec 2019

      Lush North America supports more than 250 retail stores in Canada and the USA, and Manufacturing and Distribution Centres located in both Vancouver and Toronto. Lush is known worldwide for our unique bath and beauty products, amazing skin and hair care, personalized customer service, and environmental activism and a fun & funky store atmosphere. My main duties are • Assisted in producing high-quality Lush products by filling, pressing products accurately and packing products with correctly labelled packages. • Kept up with production demands and productivity targets. • Well collaborated with teammates to meet and achieve daily goals consistently. Show less

    • Japan
    • Retail
    • 700 & Above Employee
    • Production Supervisor
      • Jan 2017 - Dec 2018

      Fast Retailing is a global company that operates multiple fashion brands including UNIQLO, GU, and Theory. The world’s third largest manufacturer and retailer of private-label apparel, Fast Retailing offers high-quality, reasonably priced clothing by managing everything from procurement, design, and production to retail sales. My main duties are • Supervised team members to efficiently and effectively manage planning, quality and delivery of inner wear related products made by three factories in Thailand. • Proactively responded to all urgent inquiries including moving up orders, checking delivery status from merchandisers of all 14 sales countries. • Proposed and followed up ideas and plans with leaders and headquarters to improve work efficiency in the Vietnam Production department. • Achieved “best factory of the year” reward by ensuring delay ratio was under 5% and free of defective products. • Delivered presentations and interviewed candidates in recruitment activities in both Vietnam and Japan. • Provided on-site and in class training/orientation for new company team members inn different departments. • Kept track of career growth for each team member and provided them with one on one feedback on a monthly basis. Show less

    • Retail
    • 1 - 100 Employee
    • Factory Officer
      • Dec 2014 - Jan 2017

      • Independently managed Uniqlo Orders of Knitted and Inners division at Regent factory. • Proactively detected and solved problems from planning, production, shipping stages. • Collaboratively supported and effectively communicated with partners and co-workers to improve factory’s production management. • Checked CFM Samples (for Mass production) and conducted production random inspection on routine to ensure quality of garments before every shipment. • Understood and handled test report (like washing test, in house date) timely at each production stage (sample & Bulk Production). • CSR Related Tasks (working hours, site safely): understood CSR definition and internal audit process of company and supported CSR department to provide effective rectification to factory when finding problems. • Closely monitored production schedule of each item based on lead time of each phase to ensure on time shipment and proactively detected delay risk in advance to have immediate and long- term solution. • Responsible for weekly capacity management with factory to have adjustment according to sales plan. Show less

    • Production Controller
      • Nov 2012 - Nov 2014

      1. Process & Quality management: Understand factory management system & Business division in responsibility factory. Analyze, find out problems of site management, quality, and delivery through factory visiting and then report, collaborate with expert, superior to propose improvement action of Production development and process flow of factory. Confirm CFM Sample (for Mass production) & Able to conduct product inspection. CSR Related Task ( working hours, site safely) Understand and handle test report 2. Production Plan & Delivery Management: Grasp the change in production plan, analyze the change of planed number to confirm its influence on production capacity. Understand production and shipment plans of each style number. Furthermore, confirm production schedule and shipment for each style number timely through system. Show less

    • Buyer Assistant
      • Apr 2012 - Nov 2012

      Zalora's e-commerce websites launched in 2012 in Indonesia, Malaysia, Philippines, Singapore, Taiwan, Hong Kong, Thailand and Vietnam. Zalora provides a one-stop online destination for everything fashionable.• Successfully negotiated suppliers to cooperate with Zalora at the high margin and good payment term. • Achieved the success to bring fashion accessory suppliers of Casio watches, Fern Jewelry, Zip-it stationery, Nike to our online fashion e-commerce website with the good gross margin up to 50% and payment term up to 90 days. • Made and reviewed weekly and monthly sales report for each fashion brands to have correct action for the brand and ensured available stock for sales. • Worked closely with suppliers to develop a good working relationship for maximizing the opportunity to extend the product designs and ensuring the products delivering at right time and right quantity• Collaborated with marketing team and suppliers to organize successful different promotion programs at different occasion in a year.• Followed up all matters such as inventory at warehouse ( relabeling, data on WMS), delivery, payment, customer service and products exchanges and returns. Show less

    • Intern
      • Jan 2012 - Apr 2012

      International fashion giant is operating in all areas of the online fashion retail business. We have over 200 companies in our portfolio and have set up massive operations including eBay Europe, Groupon (the fastest growing company in the world) and e-commerce stores - Zalando (Zalando.de, the second biggest internet company in Europe), Dafiti in Brazil (started in January 2011 and already one of the top 10 fashion e-commerce sites in the country). We also have online retailing operations in Australia, Japan and China. Show less

Education

  • Lambton College
    Post Graduate, Logistics, Materials, and Supply Chain Management
    2018 - 2020
  • RMIT University Vietnam
    Bachelor of Commerce, Marketing
    2009 - 2011

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