Dien Chan

Service Coordinator at DCH Freehold Toyota
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Contact Information
us****@****om
(386) 825-5501
Location
Jackson Township, New Jersey, United States, JE

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5.0

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Mario Ferrante

Dien is a hard worker very conscientious and detail oriented someone you would want on your team

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Experience

    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Service Coordinator
      • Sep 2013 - Present

    • Sales Associate
      • Sep 2013 - Present

      30,000 LB Forklift license and Military drivers license.; Realizing that business is built on customer satisfaction, devoted myself to guaranteeing satisfaction of customers Realize that business is built on customer satisfaction and devotes himself/herself to guaranteeing satisfaction of customers Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals Report to the Sales Manager regarding objectives, planned activities, reviews and analyses. Determine each customer’s vehicle needs by asking questions and listening Keep abreast of incoming inventory, features, accessories, etc., and how they benefit customers Demonstrate new vehicles (includes test drives) Deliver vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty and paperwork, and lay the foundation for customer loyalty Work with the service department and body shop to ensure that vehicles are delivered as expected and on schedule. Attend sales meetings Maintain a prospect development system which includes a group of prospect locators and sales associates Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively Understand the terminology of the automobile business and keep abreast of technological changes in the product Know and understand equity and values, and be able to explain depreciation to the customer Know and understand the federal, state and local laws which govern retail auto sales Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department Show less

    • Restaurant Manager
      • Dec 2011 - Sep 2013

      Responsible for coordinating with the Chef to complete ordering of food and paper products for the restaurant, and ensuring that all orders are completed and delivered on a timely basis. Responsible for inventory control for the restaurant as well as the kitchen. Assisted Restaurant Host in welcoming customers arriving at the restaurant, and finding appropriate seating for customers. Assisted wait staff in providing excellent customer service to the customers, and ensuring exceptional service was provided. Answered telephone to take reservations and take-out orders. Show less

    • Packing and Crating, Supply Technician, ADP Warehouse Specialist
      • Apr 2004 - Sep 2011

    • Warehouse Specialist (AKA Maintenance Carpenter)
      • Jan 2008 - Jan 2011

      Packed and crated equipment and materials for domestic and international shipments for Government activities as part of our base operations support contract at Ft. Monmouth Maintained compliance with DOT and Hazardous Materials regulations Verified quantity and quality of materials to be shipped with shipping documentation Shipped approximately $30 million worth of government equipment yearly Provided weekly, monthly and yearly data for government work production reports Show less

    • Warehouse Specialist
      • Jan 2007 - Jan 2008

      Received, verified, warehoused, picked, palletized, and shipped computer equipment that was turned in by government activities as excess or damaged equipment Reissued computer equipment to government and state activities throughout the US Processed $8 million of computer equipment annually Provided weekly, monthly and yearly data for government work production reports Received, verified, warehoused, picked, palletized, and shipped computer equipment that was turned in by government activities as excess or damaged equipment Reissued computer equipment to government and state activities throughout the US Processed $8 million of computer equipment annually Provided weekly, monthly and yearly data for government work production reports

    • Warehouse Specialist
      • Oct 2004 - Jul 2006

      Delivered new and picked up old equipment and materials for government activities at Ft. Monmouth Set up and removed work stations and other furniture for government activities at Ft. Monmouth Used forklifts, pallet jacks, dollies, and various hand tools to accomplish tasks

    • Heavy Truck Driver
      • Apr 2004 - Oct 2004

      Drove Post Shuttle bus and the school bus for trips supported by the Ft. Monmouth Motor Pool Maintained vehicle inspection logs and filled in for dispatcher when needed

    • Assistant Mechanic
      • Mar 1998 - Sep 2003

      Assisted mechanic and dispatcher Maintained mechanical parts sales and inventory Maintained Accounts payable, Log Books, and scheduled Bus Drivers Supervised other assistant Mechanics and Bus Drivers Assisted mechanic and dispatcher Maintained mechanical parts sales and inventory Maintained Accounts payable, Log Books, and scheduled Bus Drivers Supervised other assistant Mechanics and Bus Drivers

Education

  • Fashion Institute of Technology
    Fashion Merchandising
    1984 - 1986
  • Freehold Township High School
    High School Diploma, General Studies
    1980 - 1984

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