Experience

Toronto Real Estate Board (TREB)

• Canada
• Real Estate
• 1 - 100 Employee

• MLS® Services Representative

  • Jan 2015 - Present

  • Verifies Interboard Listing information• Forward receipts for Interboard Listings for non-member Boards and from non-Board members to TREB Members• Forward sold reports for Interboard Listings• Assist in processing Assignments of Listing Agreements to other Brokerages• Assist in credit card charges to changes, additions, deletions or rearrangment of photographs from Members and non-members who Interboard to TREB• Assist in data entry of Interboard Listings• Perform other related duties and carry out any special projects which may be assigned from time to time



Robert Half Canada Inc.

• Administrative Professional

  • Jul 2014 - Dec 2014

  • Determine and establish office procedures and routines• Maintain filing systems, utilizing knowledge of alpha-numerical filing system and procedures and frequently controlling confidential materials and documents • Determine and establish office procedures and routines• Maintain filing systems, utilizing knowledge of alpha-numerical filing system and procedures and frequently controlling confidential materials and documents



CIC International Group Inc.

• Client Relation Co-ordinator / Customer Service Representative

  • Jul 2012 - Jun 2014

  Responsibilities: • Established, developed and maintained business relationship with current clients and prospective clients through follow-ups with clients via telephone after appointments to assist them with any further information, making every effort to retain the client• Handled Vietnamese-speaking and English-speaking clients including booking appointments for immigration advice; Interpret Vietnamese to English as and when required• Attended weekly production meeting with the Executive Director and generated monthly production report to send to Finance Department• Coordinated with clients and worked on their applications that includes filling out application forms and collecting supporting documents; put together a complete application package for the lawyer to review• Assisted lawyers with checking the accuracy and consistency of the information details on the application forms• Ensured proper time frame for all application submissions to secure the positive resultsAccomplishments:• Demonstrated analytical and problem solving skills by uncovering client needs and recommending the appropriate services• Developed a system of recording of daily new incoming calls for each community and created reports quarterly for advertisement and marketing purposes• Executed time management skills and utilized strong attention to detail when coordinating with lawyers to prepare submission letters and application packages• Applied knowledge of Criminal Justice system procedures and legal terminology when assisting the attorneys to organize and prepare legal documentsSkills Used:• Administrative Skills• Client Relations and Communication Skills• Professional Telephone Etiquette• Analytical and Problem Solving Skills• Time Management and Organizational Skills• Data Entry• General Office Equipment• Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook, Internet and other web-based programs. Word processing: 75 Words Per Minute (WPM)

• Receptionist / Administrative Support

  • Jul 2012 - Jun 2014

  Responsibilities:• Answered all incoming calls and logged all incoming calls using CRM online software with call details• Maintained the cleanliness of the kitchen area and ensured the reception desk organized• Confirmed appointments and reservations for the Executive Director• Assisted Human Resource Department with hiring procedures and related paperwork• Processed all payment types including cash, checks, debits, and credit cards• Ensured office equipment ran smoothly and properly and managed the inventories, ordered equipment and supplies• Performed other clerical duties on a daily routine basis like printing, photocopying, faxing, scanning, filing, organizing binders/folders and researching data• Opened office in the morning and close down in the eveningAccomplishments:• Effectively handled incoming inquires via a multi-lines telephone; quickly identified and ensured that they were received by the appropriate staff in the office.• Improved customer service and communication skills by acquiring professional telephone etiquette, show consistent commitment and initiative when dealing with clients and genuinely care about assisting them as best as I can• Provided highly quality services by personally greeting arrivals of new clients and professionally determining the nature of the enquiry• Due to the high-volume nature of calls every day in the office, I have proven strong organizational skills and the ability to keep calm when there are multiple tasks and deadlines to be met, especially when I also acted as a back-up position• Proven ability to work well with others in a team setting or independently with minimal supervisionSkills Used:• Receptionist Skills• Customer Service and Communication Skills• Professional Telephone Etiquette• Organizational Skills• Data Entry• General Office Equipment• Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook, Internet and other web-based programs. Word processing: 75 Words Per Minute (WPM)



Innovation, Science and Economic Development Canada

• Canada
• Government Administration
• 700 & Above Employee

• Office Assistant (Co-op Position)

  • Sep 2006 - Feb 2007

  Responsibilities:• Performed general clerical duties on a daily routine basis like printing, photocopying, faxing, scanning, filing, organizing binders/folders and researching data• Handled invoices, bill payments and other related-documents: recorded and kept up-to-date records of all financial documents, made photocopies before filing them away• Answered the telephone when the supervisor was out of the officeAccomplishments:• Ensure the accuracy and consistency of the filing system for all financial invoices and other related-document in appropriate binders/folders.Maintained the organization of the work area and • Maintained the organization and cleanliness of the kitchen and the working area• Proven ability to work well with others in a team setting or independently with minimal supervision• High degree of computer literacy in word processing with 75 words per minute, spreadsheets, data management programs and web applications.Skills Used:• Administrative Skills• Teamwork and Communication Skills• Professional Telephone Etiquette• Time Management and Organizational Skills• Data Entry• General Office Equipment• Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook, Internet and other web-based programs. Word processing: 75 Words Per Minute (WPM)