Diem Lanakai
Adjunct Faculty at Mesa Community College- Claim this Profile
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Bio
Credentials
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Auto Maintenance and Light Repair
National Institute for Automotive Service Excellence (ASE)Jan, 2019- Oct, 2024 -
Certified Master Automobile Technician
National Institute for Automotive Service Excellence (ASE)Jan, 2007- Oct, 2024 -
Undercar Specialist
National Institute for Automotive Service Excellence (ASE)Jun, 2007- Oct, 2024 -
Parts Specialist
National Institute for Automotive Service Excellence (ASE)Jun, 2006- Oct, 2024 -
Service Consultant
National Institute for Automotive Service Excellence (ASE)Jun, 2006- Oct, 2024
Experience
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Mesa Community College
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Mesa, Arizona
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Adjunct Faculty
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Jun 2017 - Present
Educate students in Art History and Automotive subject matter through classroom, online, hands-on and hybrid instruction. Construct syllabi, record video lectures and build courses in Canvas. Built the ASE 101: Introduction to Automotive course for In-person, Online or Hybrid instruction. Offer feedback in faculty meetings and assistance to other instructors. Supervise and instruct students in safe operation of tools, machines and equipment as part of the automotive lab activities. Substitute for various automotive service courses as requested. Assist and attend events for both Art History and Automotive programs. Show less
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Western Spirit: Scottsdale's Museum of the West
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Scottsdale, Arizona, United States
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Philanthropic Relationships Manager
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Jun 2022 - Jan 2023
Member of the development team that interacts closely with assigned members of the Board of Trustees. Assists the Executive Director in identifying, cultivating, and soliciting individual donors at all levels of support, and inspires current donors to higher levels of giving, helping to build strong constituent relationships to achieve Western Spirit’s strategic goal to build financial strength and sustainability. Work with staff across departments to identify funding opportunities and match them with prospective funding opportunities. Coordinate with other staff as needed for content related to proposals. Manage donor information in contact management system and develop reports in museum system, Tessitura. Assist with managing invitation lists and mailings, and other museum departments with graphic design needs. Manage Guest Services staff including membership sales and renewals. Supervise the rental of museum space and the creation of contracts and processing of payments. Show less
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Mesa Contemporary Arts
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Mesa, Arizona, United States
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Gallery Sitter
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Jun 2020 - Nov 2022
Museum admission handling through the use of POS AudienceView and record maintenance. Greeting and interacting with the public and volunteers to provide general information on activities and events in the museum. Museum admission handling through the use of POS AudienceView and record maintenance. Greeting and interacting with the public and volunteers to provide general information on activities and events in the museum.
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Arizona Museum of Natural History
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Mesa, Arizona, United States
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Gallery Educator
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Jul 2022 - Aug 2022
Museum admission handling through the use of POS AudienceView and record maintenance. Greeting and interacting with the public and volunteers to provide general information on activities and events in the museum. Museum admission handling through the use of POS AudienceView and record maintenance. Greeting and interacting with the public and volunteers to provide general information on activities and events in the museum.
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ASU Art Museum
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Tempe, Arizona, United States
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Windgate Curatorial Intern
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Aug 2020 - Dec 2021
Collections: new acquisitions and deaccessions, conducts TMS searches as requested. Committee coordination, i.e. scheduling meetings and fielding questions from committee; Acquisition Proposal Forms and donor Thank-You letters. Basecamp curatorial overview and project specific board management. Conduct exhibition evaluations. Curatorial assistant for select exhibitions: research, correspondence, checklists, final reports. General curatorial: coordinate curatorial review of loan requests from the collection, responding to public inquiries by mail or emails, data tracking, and other duties as assigned. Virtual Masterpieces at Midday presentation. Assisted Head Curator, Julio César Morales on “Body/Magic: Liz Cohen” which was supported by the Andy Warhol Foundation for the Visual Arts and sponsored by Patti Parsons while presented in association with the Feminist Art Coalition. Provided curatorial support and artist assistance with “Undoing Time: Art and Histories of Incarceration” exhibit. Composed the biography of artist Mario Ybarra Jr. for the “Undoing Time” exhibition catalogue. Show less
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Western Governors University
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Phoenix, Arizona Area
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Enrollment Counselor
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Apr 2017 - Aug 2018
Proactively contact and follow up with prospective students via telephone and email. Manage student applications throughout the enrollment process by using best practices, including follow-up appointments and meeting deadlines. Resolve student’s questions and concerns throughout their enrollment process. Guide students in fulfilling program requirements. Maintain a current understanding of industry needs and degree programs. Proactively contact and follow up with prospective students via telephone and email. Manage student applications throughout the enrollment process by using best practices, including follow-up appointments and meeting deadlines. Resolve student’s questions and concerns throughout their enrollment process. Guide students in fulfilling program requirements. Maintain a current understanding of industry needs and degree programs.
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TeleTech
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Tempe, AZ
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Automotive Subject Matter Expert for the Hyundai program
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Oct 2013 - Apr 2017
Assist agents in addressing customer questions and concerns while articulate technical information into common terms as part of an inbound call center for the US. Review and authorize cases for Goodwill or Regional involvement and process Hyundai Check Requests using Siebel and AS400 software. Provide guidance on Warranty and Campaign content to agents. Correspondence by email with executives and creation of reports. Assist in training new SME’s and classes while presenting SME’s to new hire classes. Show less
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Chapman Automotive Group Volkswagen
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Scottsdale, AZ
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Service Consultant
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Jul 2012 - Dec 2012
A position requiring a high degree of self-motivation and discipline along with independence. Attention to detail and strong organizational skills allowing increase in shop output. Ability to articulate technical information into common terms in order to up-sell. Quick grasp of new or abstract concepts. Creative thinking and problem solving abilities reducing the bottom line. Sound decision-making allowing cost to be under budget and work on time. Quality communication and effective customer service skills. Meet and greet customers, set appointments, create repair orders per customer information, create estimates, advise customers of need repairs in person or over the phone, interact with companies in regards to customer needs, finalize and invoice repair orders. Cashier repair orders for accounting. Show less
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JPMorgan Chase
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Tempe AZ
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Credit Analyst
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Jan 2012 - Jul 2012
Attain underwriting lending authority of $15,000. Handled inbound calls and was responsible for analyzing new credit card applications, requests for credit line increases and conducting new credit request verification to determine credit worthiness. Made decisions that balance both Risk and Profit by utilizing the applicant's information, reviewing credit bureaus, account behavior and payment patterns. Make outbound calls in order to develop additional aspects of the application with the customer in order to make accurate credit decisions. Provided quality customer service while adhering to the Chase Corporate lending philosophy and guidelines. Displayed flexibility to change in fast moving environment with strong interpersonal skill while being professional, courteous, friendly, warm, empathetic, level-headed and composed Show less
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Education
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2018 - 2021
Arizona State University
Master of Arts - MA, Art History, Criticism and Conservation -
2009 - 2012
Arizona State University
Bachelor's Degree, Drawing -
2013 - 2014
Scottsdale Community College
Associate’s Degree, Graphic Design -
1993 - 1994
Universal Technical Institute, Inc.
Associate of Occupational Studies, Automotive/Diesel Technology
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