Experience

Ten Lifestyle Group

• United Kingdom
• Travel Arrangements
• 700 & Above Employee

• Regional Account Director

  • May 2019 - Present

• Office Manager

  • Mar 2018 - Present

  As officer manager you are tasked to be the local representation of the company to ensure values, work environment and all team needs are met in line with the company standard.

• Regional Corporate Account Manager, LAC

  • Aug 2017 - May 2019

  Corporate Account Manager, as a leader in the partnership with corporate clients role includes:-Acting as a strategic partner and visionary; being the key liaison between the corporate client and Ten.-Build strong and trusting relationships within the account, especially with senior executives.-Always embracing change as an opportunity for quality improvement.-Gain insight and understanding of the corporate clients strategic commercial business objectives, help setting the future vision of the account.-Identifying opportunities for growth and innovation.-Managing day to day inquiries or any issues relating to the account.-Creating accurate weekly, monthly and ad-hoc reporting for the account.-Use reporting metrics, through data analysis and overall knowledge of the program to tell compelling business stories.-Ensure Lifestyle Managers and operational colleagues are clear on the account requirements and are delivering the highest levels of service and personalization to the members of the account.-Lead on marketing programs to drive engagement.-Communicating training requirements to the operational, training and development teams; leading on training sessions when necessary.-Leading quarterly business reviews, monthly meetings and executive level presentations for the Corporate client.-Balancing a mix of complex requirements from both internal and external stakeholders.

• Corporate Account Manager, North America

  • Sep 2015 - Aug 2017

  Corporate Account Manager, as a leader in the partnership with corporate clients role includes:-Acting as a strategic partner and visionary; being the key liaison between the corporate client and Ten.-Build strong and trusting relationships within the account, especially with senior executives.-Always embracing change as an opportunity for quality improvement.-Gain insight and understanding of the corporate clients strategic commercial business objectives, help setting the future vision of the account.-Identifying opportunities for growth and innovation.-Managing day to day inquiries or any issues relating to the account.-Creating accurate weekly, monthly and ad-hoc reporting for the account.-Use reporting metrics, through data analysis and overall knowledge of the program to tell compelling business stories.-Ensure Lifestyle Managers and operational colleagues are clear on the account requirements and are delivering the highest levels of service and personalization to the members of the account.-Lead on marketing programs to drive engagement.-Communicating training requirements to the operational, training and development teams; leading on training sessions when necessary.-Leading quarterly business reviews, monthly meetings and executive level presentations for the Corporate client.-Balancing a mix of complex requirements from both internal and external stakeholders.

• Business Development & Account Manager Mexico & Latin America

  • Jun 2013 - Sep 2015

  Perform all duties related with an International Account Manager role such as:- Monthly reporting of results, generating, analyzing and presenting.- Attending corporate meetings to better understand needs, successes and opportunities.- Awareness of team performance and required training.- Presence for any information or action required by the team or clients.- Monitor of success stories and complaints when actions are needed.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Dedicated Centurion Concierge

  • Jun 2011 - May 2013

  Lifestyle procurement for the premium customers of American Express with cards issued in Mexico City. The responsibilities, duties and additional involvements: - Customer base to response to in case any matter concerning recommendations, quoting or completing requests on tickets, restaurants, land travel or private flights, retail or any legal and moral request. - Involvement in the marketing relation with the Concierge team, managing communications, private event assistance and restaurants program. - Training new team members on system knowledge, telephone etiquette, call flow expectations on a side by side basis.



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Shift Manager

  • Nov 2009 - Jun 2011

  Front Desk duties such as cashier functions, team leadership, team management and administrative functions while on duty. Front Desk duties such as cashier functions, team leadership, team management and administrative functions while on duty.



Novotel Hotels

• France
• Hospitality
• 700 & Above Employee

• Front Desk Intern

  • Feb 2009 - Sep 2009

  Profesional internship in reception, reservations and housekeeping departments. Profesional internship in reception, reservations and housekeeping departments.



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Food & Beverage Internship

  • Mar 2008 - Sep 2008

  Profesional internship in restaurant, bar and room service departments. Profesional internship in restaurant, bar and room service departments.



Meliá Hotels International

• Spain
• Hospitality
• 700 & Above Employee

• Receptionist Supervisor

  • Jan 2006 - Oct 2006

  Involving all of tasks related to the client and hotel accounts management, also looking after the training of new members of the staff. Involving all of tasks related to the client and hotel accounts management, also looking after the training of new members of the staff.



Playa Mazatlán Hotel

• Manager Assistant and Tour Guide

  • Jan 2006 - Oct 2006

  Receptionist, administrative tasks related directly to the client and their accounts as the hotels Receptionist, administrative tasks related directly to the client and their accounts as the hotels