Diego De la Cruz Bornholdt
Senior Product Manager at Webdox CLM- Claim this Profile
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Bio
Credentials
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Build outcome-driven roadmaps Certification
ProductboardMay, 2023- Sep, 2024 -
Organize all features ideas into our hierarchy Certification
ProductboardMay, 2023- Sep, 2024 -
Product Analytics Certification (PAC)
Product SchoolOct, 2021- Sep, 2024 -
EF SET English Certificate 77/100 (C2 Proficient)
EF Standard English Test (EF SET)Feb, 2021- Sep, 2024 -
JavaScript Road Trip Part 1
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Real Time Web with Node.js
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Shaping up with Angular.js
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Staying Sharp With AngularJS
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Experience
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Senior Product Manager
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Jan 2022 - Present
Building an Ecosytem to add value to the CLM proposition. With several verticales to expand market share in Latam region. Including several native integrations with E-Signature vendors that enables new distribution channles to generate growth.Building integration with Salesforce, the largest CRM in the world, also adding a new distribution channel to more than 150 k enterprises around the world. Native integration with direct connection to the CLM process.
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Product Manager
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Aug 2021 - Jan 2022
Software Product Manager in charge of the integrations team and providing support to the entire product management team for Webdox CLM.* Manage backlog inclusion and prioritization, Roadmap planning and structure of strategy for short, median and long term establishing richer features through the integrations in the management of the contract lifecycle.* Implement integrations empowering the sales strategy and reducing clients churn.* Implementing integrations to expand market penetration in the region working closely with channels and partnertship programs. Show less
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TOC Biometrics
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Chile
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IT Services and IT Consulting
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1 - 100 Employee
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Software Development and Integration Manager
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Oct 2019 - Jan 2021
Responsible for the development of new products, updating, and maintenance of services and applications in production. Leadership and development of a committed, collaborative and versatile team can work in multiple programming technologies. Leading the technical relationship of the clients and commercial support in pre and after-sales.Coordination and leadership in projects to integrate the company’s products and services to articulate the clients’ business processes’ digital transformations. Restructuring, implementation, and direction of the customer service support team, defining new methodologies and tools to improve speed, quality of service, and reduce escalations with development teams.• TOC Awards 2019: Best Boss and TOC Spirit awards.• I led a team in charge of developing new products and maintaining existing products of multiple technologies, keeping innovation the principal value. The creation and maintenance of more than 50 unique products allow complex integrations for clients in their digital transformation processes.• I implemented and developed specific documentation to support the pre-sales, tenders, and after-sales of the commercial area, leading meetings to sign new clients and projects and consolidating a sustained growth of clients and new projects in the existing portfolio, generating an increase of 35% to 50% in the last two years.• I designed and directed a new automated process to transfer information between the commercial and technical areas to carry out customer integration projects. I achieved up to 30 projects in parallel by articulating dynamic form tools, automation of information transfer through Zapier to the Jira agile management platform with Kanban methodology with the team. Show less
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Software Development and Integration Team Leader
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Nov 2017 - Sep 2019
Responsible for the continuous improvement of the company's services and applications in production. Design and develop new products, prioritizing strategic requirements for new clients’ growth and growth of the existing portfolio’s billing. The lead of a unique team from scratch can solve multiple technology requirements based on agile methodologies for workload management, generating teamwork, commitment, and the right work environment. Coordination and leadership of integration projects for clients’ digital transformation, generating added value in their business processes optimization and operational savings with biometric technology and electronic signature.• TOC Awards: awarding TOC Spirit 2018 and Best Coworker 2017 awards.• I led the design and development of a new unique product in the industry, which uses dual biometrics in a multimodal design—achieving a rapid output to production, allowing feedback from the commercial team, and complying with the time to market to obtain a competitive advantage in the market.• I led the implementation with CCA for a strategic project transforming the model for automatic payments of banking accounts with biometrics and electronic signature. Allowing to be the first PSC company in production with the activation of digital payments reduces the time from 30 days to 24 hours, which generated a competitive advantage.• I implemented a very close work methodology with the client, managing to improve service quality, reducing the delivery times of solutions in ongoing projects. Improving confidence with this critical account to participate in 3 new projects and a regional tender. Show less
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Software Engineer
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Feb 2017 - Oct 2017
Development of services and web and mobile applications for the implementation of biometric technologies and electronic signature. Coordination and support to clients in integration projects of the company's technologies.
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IT Project Manager
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Oct 2013 - Feb 2017
In charge of project management from start to finish for clients in different business areas, education, construction, mining, and retail. Coordination and leadership in tailor-made projects in all software Factory stages: definition of requirements, design, programming, testing, white gear, and transition to production. Consulting to optimize business processes with a high impact on resource efficiency, automation, data consolidation, and savings in operation with innovative technologies. Leadership and development of existing clients in an expansion of project stages and new requirements. Design of standard products based on experiences of past tailor-made projects.• Designed and led a new standard product for the sale of a corporate intranet business line. Achieving the implementation of two large clients in production to promote the sale as success stories with both clients’ high satisfaction.• I led the management of one of the company’s most important clients, with a very efficient definition of requirements based on constant work meetings with different stakeholders. Improving an income of 20% in the company's turnover for two years and achieving growth in the use of more than 120 schools.• I developed the definition of the scope, requirements, and design of the business processes, focusing on optimizing flows, stages, task times, data coherence, and resources for the client’s digital transformation. Securing the development of the project for the company, which allowed to build a system in two stages, with 6 modules, during a year that represented 30% of the turnover of the year. Show less
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Remote Senior Software Developer
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Oct 2015 - Apr 2016
Responsible for developing complex modules of management systems and web applications, with multiple user profiles that participate in the flow of information based on approvals and data entry.
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Senior Software Developer
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Jan 2013 - Sep 2013
Responsible for developing complex modules of management systems and web applications, with multiple user profiles that participate in the flow of information based on approvals and data entry.
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Web Developer
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Sep 2012 - Dec 2012
In charge of developing websites in HTML5, CSS, and dynamic jQuery components for the user interface. Creation of base layouts and internal views based on a graphic design proposal to add final programming logic. Use of frameworks for the end-user interface.
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Independiente / Freelance
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Argentina
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Technology, Information and Internet
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700 & Above Employee
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Remote Senior Software Developer
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Dec 2015 - Apr 2016
Development of tailor-made web applications and mobile apps. Defining user requirements, data modeling structures, and user interface design with Bootstrap and Material Design frameworks. Development of tailor-made web applications and mobile apps. Defining user requirements, data modeling structures, and user interface design with Bootstrap and Material Design frameworks.
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Web Designer
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Apr 2012 - Jul 2012
In charge of developing web user interfaces from design files to be implemented in the project from the web development team. Structure of base layout with design frameworks as Bootstrap for grid management and jQuery adds logic and animations to the front end of the application. In charge of developing web user interfaces from design files to be implemented in the project from the web development team. Structure of base layout with design frameworks as Bootstrap for grid management and jQuery adds logic and animations to the front end of the application.
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Education
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2016 - 2016
Duoc UC
Diploma, IT Project Management -
2010 - 2012
Duoc UC
System Analysis and Computer Programming, IT -
2004 - 2009
Universidad Diego Portales
Bachiller, Architecture
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