Concrete Restoration Technician

• Sep 2021 - Present

E-commerce analyst

• Oct 2016 - Mar 2021

Responsible for the execution and oversight of the website and marketplace's growth. Execution of projections and online plans to boost e-commerce revenues. Report development to monitor sales rates and trends, as well as market competitors. Attending to and resolving issues that occur, such as consumer concerns and stock shortages. Strategy development and measurement of consumer-centric marketing campaigns. Administration of social media comments as well as applications like WhatsApp, Messenger, and E-commerce Chat. Effective communication with customers including customer phone calls, emails, voicemail responses, and even dispute resolution. Prospecting with new clients and suppliers, along with meeting their demands. Show less

Online Sales Specialist

• Jun 2014 - Oct 2016

Implementation of marketing activities such as website promotion and participation in social networks Collaboration to generate sales and achieve goals Conducting sales online, over the internet, telephone, and in-person at the stand. Maintaining existing portfolio clients and prospecting for new ones Monitoring internet orders and resolving issues in accordance with the company's policies. Implementation of marketing activities such as website promotion and participation in social networks Collaboration to generate sales and achieve goals Conducting sales online, over the internet, telephone, and in-person at the stand. Maintaining existing portfolio clients and prospecting for new ones Monitoring internet orders and resolving issues in accordance with the company's policies.

Marketing Assistant

• May 2013 - Dec 2013

Implementation of marketing campaigns; Email marketing, report deliverability elaboration, marketing strategy, audience profiling trace, and product targeting Development and testing of A/B and multi-variate campaign components such as email segmentation, region, age, activity branch, and others, as well as to implement them Implementation of marketing campaigns; Email marketing, report deliverability elaboration, marketing strategy, audience profiling trace, and product targeting Development and testing of A/B and multi-variate campaign components such as email segmentation, region, age, activity branch, and others, as well as to implement them

Technical Support Analyst

• May 2007 - Aug 2012

Providing excellent customer service to all incoming contacts (via call, chat, email, or web ticket) and providing technical assistance to fix accidents such as computer equipment preparation, internet verification, remote access, device provisioning, system resets, and other problems. Perform diagnostics, troubleshooting, and resolution operations in response to requests to solve an ADSL Internet or Data Fiber problem. As per the knowledge base, assignment contacts cannot be addressed on the first touch to field support teams. Collaboration with teams when required, such as ticket follow-up: regular tracking of personal ticket queue and necessary action Show less

Administrative Assistant

• Oct 2003 - Jan 2007

Call responding, meeting schedule, and taking notes. Obtaining office supplies and keep inventory. Organization of the workspace and helping associates with workflow optimization Typing of the meetings, taken minutes, and preparation of agendas and notes. Management and Set up of manual and computerized data filing systems Creating accountability files in Excel. Issuance of bank slips and receivables files Call responding, meeting schedule, and taking notes. Obtaining office supplies and keep inventory. Organization of the workspace and helping associates with workflow optimization Typing of the meetings, taken minutes, and preparation of agendas and notes. Management and Set up of manual and computerized data filing systems Creating accountability files in Excel. Issuance of bank slips and receivables files