Customer Service Representative & Swim Instructor

• Sep 2022 - Present

Recreation Services Leader

• Apr 2022 - Aug 2022

Assists in the daily operations of recreation facilities or program area; may serve as on-site supervisor for staff and volunteers during an event, program, or shift. Organizes, leads, and monitors the delivery of recreation programs, activities, and events monitors program activities and assists participants in recreation activities; explains principals, techniques, and safety procedures to participants and demonstrates proper and safe use of materials and equipment. Supervises, coordinates, and assigns the work activities and training of part-time staff, volunteers, and contracted instructors; may assist in the recruitment and hiring process and evaluation of staff performance. Prepares and completes required reports as prescribed by department, City policy, local, or state laws and regulations and communicates as appropriate to parents and/or supervisor. Assists in the oversight and coordination of facility/amenity rentals.

Site Leader - Outdoor Recreation/ Special Events

• Oct 2021 - Apr 2022

Under general supervision, serves as direct on-site supervisor of part-time employees, volunteers, and program participants at the facilities and/or open spaces where Outdoor Recreation programs, activities, services, and Special Events are delivered; provides customer service and assistance to participants, guests, and spectators; enforces rules, and ensures programs, events, and services are delivered in a safe and secure manner; and performs related duties as assigned. Serves as the on-site liaison between the facility rental or user group. Coordinates, schedules, and supervises activities and services for Outdoor Recreation programs and Special Events to provide recreational opportunities in a safe, fun, healthy, and inviting environment; promotes good relationships with neighborhood and community groups; provides outreach functions to promote programs, activities, services, and events to the general public. Responsible for the implementation and management of on-site cash handling procedures; registers and enrolls program participants; provides general information; resolves problems and customer service inquiries. Maintains required paperwork, registration forms, and event calendars; inputs data and assists in maintaining Recreation Division database; maintains an inventory of supplies and equipment; collects information, tracks services provided, monitors results, and compiles data for reports.

Senior Lifeguard

• Apr 2020 - Oct 2021

Under immediate supervision, supervises the day-to-day work and activities of part-time recreation and aquatics staff in City aquatics facilities to ensure public safety and compliance with rules and regulations; coordinates aquatics activities, events, and programs; provides customer service; and performs related duties as assigned. Promotes a positive recreation environment and good personnel behavior; ensures consistent enforcement of rules and policies; monitors pool operations to ensure that all rules and regulations as set forth by City, County, and State Health Department are followed. Directs the work and activities of part-time aquatics staff; prioritizes and assigns tasks; may assist in scheduling, training, conducting in-services, and monitoring the work of lifeguards. May provide input for budget and payroll records; orders supplies as needed; collects and summarizes operational and usage data; assists with preparation of operational reports. May assist in the planning, organization and coordination of aquatics events.

Lifeguard / Swim Instructor

• Apr 2018 - Apr 2020

Under immediate supervision, maintains safety and prevents accidents in aquatics facilities through monitoring and observation of swimmers and patrons; performs rescues and provides first aid as needed; teaches water safety, swimming, diving, and other aquatics classes; and performs related duties as assigned.

Pharmacy Technician

• Jan 2021 - May 2021

Works on a team to fulfill prescription orders from start to finish with an in-depth understanding of each workstation. Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles. Communicates among a number of individuals, including patients, co-workers, insurance companies, and prescribers. Works on a team to fulfill prescription orders from start to finish with an in-depth understanding of each workstation. Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles. Communicates among a number of individuals, including patients, co-workers, insurance companies, and prescribers.