• Feb 2021 - Present

Development of a new area in the department and coordination of 2 team members. Presentations and communication with Directors, including the Executive Team.Process analysis of the printing and fulfillment line of business with flow diagrams, identification and prioritization of challenges, solutions research, ROI and solutions proposal. An approval for a $2 million USD investment was achieved.Coordination of the implementation of automation systems for printing and fulfillment (Print MIS and ERP) and Warehouse Management System (WMS).Fulfillment picking process optimization from 45 line items per hour to 97 (116%) with no dollar investment. Show less

• Jul 2019 - Feb 2021

Cuatro Cienegas 2040 C.S.O. Business AnalystDefinition of the Organization's structure and Org Chart, process development, as well as continuous improvement methodologies implementation.Creation of reports for social indicators and data with Excel, Power BI, SQL and other data analysis tools for decision making.Analysis and Continuous Improvement department foundation. After 1 year, the department grew to supporting 1 line of business, to 4.Development of the Social indicators matrix with the implementation strategy for each for all the programs to measure the impact of the whole Organization. Show less

Director

• Jan 2017 - Present

Development of the organizational structure and culture, statutes, operational manual, directive and operational processes, tools and systems for the right operation of the C.S.O., all of these for a team that is 100% remote. Coordination of the collaboration of the 5 functional teams with a total of 20 members. Coordination and direction of the strategic planning for each year with objectives, indicators and continuous evaluation of them. Foster the C.S.O.'s sustainability by achieving the part-time employment of 2 persons. President of the Board of Directors; responsible for planning and leading the meetings, as well as being the Spokesman of the Board in the Executive Team. Show less

• Jul 2018 - Jul 2019

Foundation of the Customer Support department and its processes, as well as the implementation of them.Implementation of a report system for the Customers and ensuring the solutions are done on time coordinating the functional teams involved.Contract renewal negotiations for all the Customers in the Organization, with more than 150 customers.

• Aug 2016 - Jul 2018

Creation, development and implementation of the company's work culture.Coordination of events, negotiations as well as contact with customers and suppliers.

Missionary

• Jun 2015 - Jul 2016

Volunteer program for the Catholic Church. Coordination and logistics of events for young adults: trips, retreats, seminars, evangelism and humanitarian missions, and other activities. Support in the administration of the youth center. Project management and planning. Volunteer program for the Catholic Church. Coordination and logistics of events for young adults: trips, retreats, seminars, evangelism and humanitarian missions, and other activities. Support in the administration of the youth center. Project management and planning.