Vice President Operations

• Jun 2022 - Present

North East Regional Manager

• Jan 2018 - May 2022

Senior Operations Manager

• Feb 2017 - Jan 2018

O Operations Manager Home Delivery link Edison, NJ Full Job Description Delivery Manager/Supervisor 3PL Home Delivery Operations We are a leading national furniture and appliance delivery company with an immediate need for an experienced Delivery and Logistics Supervisor/Manager to oversee an established delivery operation & cross dock warehouse. We are a leading national company providing home delivery and logistics services for world class retailers such as Sears, Macy's, La-Z-Boy, Ashley, and Bloomingdales. This leader will perform a variety of jobs, including coordinating deliveries, communicating with client and delivery teams, processing invoices, and helping solve delivery customer issues. Basic computer skills, MS Office proficient, people skills, a professional appearance, and a strong work ethic are all required. The most qualified candidates will have experience in a home delivery or transportation operations. Must be people oriented and able to communicate well by phone with drivers and customers. Organizational skills is a MUST! Bilingual English/Spanish Job Type: Full-time · Routing software: 1-2 years (Preferred) · Customer Service: 2 years (Preferred) · 3PL Logistics: 2 years (Preferred) · High school (Preferred) Monday to Friday Show less

Domestic Operations Manager

• Sep 2016 - Jan 2017

Senior Operations Manager

• Feb 2013 - Sep 2016

Manage customer relationships proactively to deliver overall customer satisfaction. Managed daily activtiy for 130 non union employees over three shifts. Review analysis of activities, cost, operations, and forecast data to determine progress toward stated goals and objectives. Prepare and manage departmental budgets and fully responsible for the P&L. Plan, develop, or implement warehouse safety and security programs and activities. Communicates best practices throughout the New Jersey campuses. Initiation of process improvement teams. Communication of KPI’s weekly, monthly, and quarterly. Confer with customers and representatives of associated industries to evaluate and promote improved and expanded services in the area. Develop plans daily to efficiently use materials, equipment and employee resources. Review costs to make changes/recommendations to maintain & enhance a profitable operation. Plan daily assignments and direct work; appraisal of performance, reward and discipline; address complaints and resolve problems proactively. Promote and enforce daily a clean and safe work environment. Responsible for all domestic and International shipments. Responsible for directing the warehousing, distribution, inventory management, for assigned facility and responsible for a safe and profitable operation. Show less

Field Operations Manager

• Jul 2010 - Aug 2012

Establish solid working relationships with field operations to review projects, programs, inventory issues, process changes with Ericsson Logistics Manager, Program Managers. Provide day to day supervision to maintain service level goals and performance objectives. Drive ownership for order to cash with personnel to ensure quality objectives are met and customer performance metrics have been achieved or exceeded. Facilitate weekly operations reviews with customer and operations team to discuss execution, areas of improvement, cost review, and forecasting. Participate in customer market kick off calls to communicate customer requirements related to service level requirements, order processing and reconciliation, delivery scheduling, and customer operations team contact information and escalation matrix. Make recommendations for employment decisions, performance evaluation, training, work allocation, and problem resolution. Analyze all aspects of corporate logistics to determine the most cost-effective and efficient means of transporting products or supplies. Resolve problems concerning transportation, logistics systems, and customer issues. Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives. Analyze the financial impact of proposed logistics changes, such as routing/shipping modes Show less

Assistant Operations Manager

• Jul 1998 - Apr 2010

Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations. Collaborate with other managers and staff members to formulate and implement policies, procedures, goals, and objectives. Managed the daily activities of over 120-150 union employees which included laborers, foreman, clerks and shop stewards. Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members. Set operations policies and standards, including determination of safety procedures for the handling of dangerous goods. Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements. Enforced all safety rules and regulations. Show less

Traffic Manager

• Jun 1996 - Jun 1998

Direct inbound and outbound logistics operations, such as transportation or warehouse activities, safety performance, and logistics quality management. Supervise the work of logistics specialists, planners, or schedulers. Managed the activities of 50 union employees and 3 clerks daily. Analyze all aspects of corporate logistics to determine the most cost-effective and efficient means of transporting products or supplies. Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes and mixes, and carriers. Negotiate transportation rates and services. Resolve problems concerning transportation, logistics systems, imports and exports, or customer issues. Collaborate with other departments to integrate logistics with business systems and processes, such as customer sales, order management, accounting, and shipping. Enforce all safety rules and regulations. Show less

Traffic Manager

• Jun 1993 - Jun 1996

Train shipping department personnel in roles and responsibilities regarding global logistics strategies. Resolve problems concerning transportation, logistics systems, imports and exports, or customer issues. Ensure carrier compliance with company policies and procedures for product transit and delivery. Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes and mixes, and carriers. Negotiate transportation rates and services. Direct inbound and outbound logistics operations, such as transportation or warehouse activities, safety performance, and logistics quality management. Managed the activities of 50 non union employees daily. Analyze all aspects of corporate logistics to determine the most cost-effective and efficient means of transporting products or supplies. Enforced all company safety rules, policies and regulations. Show less

Next Day Air Supervisor

• Jul 1987 - May 1993

Recommend or implement personnel actions, such as employee selection, evaluation, and rewards or disciplinary actions. Monitor field work to ensure that it is being performed properly and that materials are being handled properly. Resolve worker problems or collaborate with employees to assist in problem resolution. Enforce safety rules and regulations. Trained employees on aspects of their jobs and functions. Managed activities for 75 union employees daily Plan work assignments and equipment allocations to meet transportation, operations, or production goals. Prepare, compile, and submit reports on work activities, operations, production, and work-related accidents. Reviewed with all employees daily, job review discussions, safe work methods and proper protective equipment. Show less