Experience

Bellarome Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Operations Manager

  • May 2022 - Present

  I am mainly dedicated to plan the mid-term activity of the company; I coordinate the work of a team that manages a voulme of 100 trips monthly. We are constantly looking to expand our offer and to find new suppliers for productive partnerships. The goal is to have a great network that makes us competitive with our offer and, most important, very into our offers so we can really offer great travel experiences. Key activities: - Travel planning - Cost control - Budget administration - Team management - Suppliers research Show less



Grand hotel via Veneto S.P.A.

• Italy
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Mar 2012 - Mar 2022

  Luxury hotel in the heart of Rome, with 116 rooms. Exclusive facilities and top suites overlooking via Veneto, the the cradle of "La Dolce Vita". An excellent location for Celebrities, State Leaders and Royals. Operations management, up-selling / cross-selling revenue and complaint handling as principal duties. Key points: - Upselling target - Cross selling target - On-line reputation target - Reviews colleting - Team management Luxury hotel in the heart of Rome, with 116 rooms. Exclusive facilities and top suites overlooking via Veneto, the the cradle of "La Dolce Vita". An excellent location for Celebrities, State Leaders and Royals. Operations management, up-selling / cross-selling revenue and complaint handling as principal duties. Key points: - Upselling target - Cross selling target - On-line reputation target - Reviews colleting - Team management



glh Hotels

• United Kingdom
• Hospitality
• 400 - 500 Employee

• Guest Relations Manager

  • Nov 2009 - Jan 2012

  GRM for the 350 bedrooms hotel on Buckingham Palace Road. Cooperating at the £ 20mln and re-branding of the property for the Guoman portfolio. Coordinating the Guest Relations department and covering the Duty Manager calendar. Key points - Customer loyalty - Quality control - Team management - Complaint handling GRM for the 350 bedrooms hotel on Buckingham Palace Road. Cooperating at the £ 20mln and re-branding of the property for the Guoman portfolio. Coordinating the Guest Relations department and covering the Duty Manager calendar. Key points - Customer loyalty - Quality control - Team management - Complaint handling



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• Regional Sales Trainee

  • Feb 2009 - Sep 2009

  Starwood Hotels & Resorts Worldwide, Inc. is one of the most global high-end hotel companies in the world. Its strength lies in many distinct lifestyle brands. I had the opportunity to collaborate with Senior Managers and travel around the world to experience different markets to build my professional profile. Starwood Hotels & Resorts Worldwide, Inc. is one of the most global high-end hotel companies in the world. Its strength lies in many distinct lifestyle brands. I had the opportunity to collaborate with Senior Managers and travel around the world to experience different markets to build my professional profile.



Rome Cavalieri, A Waldorf Astoria Hotel

• Italy
• Hospitality
• 100 - 200 Employee

• Sales Cordinator

  • Mar 2008 - Oct 2008

• Sales Trainee

  • Sep 2007 - Mar 2008

• Bell boy

  • Nov 2003 - Aug 2007