Diego Rueda Gutiérrez

Hotel Concierge & Guest Experience at Santo Mauro, a Luxury Collection Hotel
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Madrid Metropolitan Area, ES
Languages
  • Español Native or bilingual proficiency
  • Francés Full professional proficiency
  • Inglés Full professional proficiency
  • Portugués Professional working proficiency
  • Asturiano Native or bilingual proficiency
  • Italiano Professional working proficiency

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Experience

  • Santo Mauro, a Luxury Collection Hotel
    • Spain
    • Travel Arrangements
    • 1 - 100 Employee
    • Hotel Concierge & Guest Experience
      • Nov 2022 - Present

      Hotel Concierge • Guest Experience. Customer care and VIP services. The Luxury Collection - Marriott International Hotel Concierge • Guest Experience. Customer care and VIP services. The Luxury Collection - Marriott International

  • URSO Hotel & Spa
    • Spain
    • Hospitality
    • 1 - 100 Employee
    • Hotel Concierge & Guest Experience
      • Nov 2021 - Nov 2022

      Concierge • Customer Experience & VIP Service - URSO Hotel & Spa Concierge • Customer Experience & VIP Service - URSO Hotel & Spa

  • NH Hotel Group
    • Spain
    • Hospitality
    • 700 & Above Employee
    • Guest Relations & Customer Care. VIP Level & VIP Services. Hotel Concierge & Public Relations.
      • Apr 2015 - Nov 2021

      Guest Relations, Concierge & VIP Service - NH Collection Eurobuilding

    • Task force & Trainer. Guest Relations Manager & Customer Care Service.
      • Jul 2019 - Aug 2019

      Customer care and Concierge Manager. VIP Service - NH Collection Marseille.

    • Individual Reservations and Sales Agent to all NH Hotel Group propierties.
      • Feb 2011 - Apr 2015

      Spanish, French, English and Portuguese languages agent.

    • Front Desk Staff & Customer Care
      • Jun 2006 - Feb 2011

      NH Collection Palacio de Avilés

Education

  • Escuela de Hostelería y Turismo de Gijón
    Técnico superior en Alojamientos, Técnico superior en el sector de alojamientos turisticos
    2005 - 2006
  • Escuela de Hostelería y Turismo de Gijón
    Técnico superior en Información y Comercialización turísticas, Informador turístico. Guía y acompañamiento turístico de individuales y grupos
    2003 - 2004

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