Experience

THE SEBEL

• Australia
• Hospitality
• 1 - 100 Employee

• Front Office & Operations

  • Dec 2019 - Present



Pullman Swanston & Mercure Welcome Hotel

• Melbourne, Australia

• Assistant Front Office Manager Accor Hotels

  • Apr 2016 - Dec 2019



MGallery Hotels

• Senior Assistant Manager

  • 2008 - Apr 2016

  • Carry out all tasks in line with hotel procedures, standards and product specifications • Train all Front Office personnel – Using the hotel Training Program, Operational Checklists, Procedures and Product Specification (Regularly update to keep abreast of change within the department) • Forward planning and forecasting for future arrivals. • Liaise with all appropriate departments on a daily basis – Concierge, Housekeeping, Reservations, F&B and hotel operations in general to ensure the distribution of accuracy and timely reports. • Full utilisations of Opera PMS, Micros system ensuring accuracy in the use of range of accurate reports to meet operational needs are produced. • Maintain the FCS, TARS, Movilink, Internet systems, including daily backups, regular shutdowns, archiving and purging. • Handle and resolution of all guest complains with urgency. • Ensure that sufficient stocks of equipment and supplies are maintained to allow for the effective operation of the hotel. • Be pro-active in controlling cost being fully aware of forecasted business and targeted profitability whilst maintaining standards. • Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department to achieve financial and service quality targets. • Create a team that works together with trust and takes responsibility to meet the goals of the department / Hotel. Show less



La Serena Club Resort & Convention Centre

• La Serena - Chile

• Quality Manager

  • 2005 - 2007

  • Manage Quality Standards for a four star hotel with 95 rooms with an average occupancy of 75%. • Supervised events for 1.600 attendees. • Ensured the highest standards of quality which was met in all aspects of hotel operation, guaranteed that brand values and standards were never comprised. • Managed the day to day operations of the hotel to its maximum capacity. • Developed programs designed to improve the hotel's Guest Satisfaction Scores. • Coordinated front-office activities of hotel and resolving problems. • Inspected guest rooms, public areas, and grounds for cleanliness and appearance. • Coordinated and cooperates with other department heads to ensure coordination of hotel activities. Show less



Mercure El Dorado - Cuenca

• Cuenca, Ecuador

• Food and Beverage Manager

  • 2004 - 2004

  • Manage 18 employees in the food and beverage sector. • Involved heavily in staff training. • Coordinated all restaurant and special events. • Coordinated with executive chef to define organizational goals • Assisted project manager and contractors while renovating the hotel’s café, restaurant, bar and kitchen to ensure the highest quality. • Initiated measures to improve patron satisfaction and maximize revenues from food and beverage • Manage 18 employees in the food and beverage sector. • Involved heavily in staff training. • Coordinated all restaurant and special events. • Coordinated with executive chef to define organizational goals • Assisted project manager and contractors while renovating the hotel’s café, restaurant, bar and kitchen to ensure the highest quality. • Initiated measures to improve patron satisfaction and maximize revenues from food and beverage



Hacienda Uzhupud

• Paute, ecuador

• Hotel Manager

  • 2003 - 2004

  • Managed the daily operations of hotel. • Managed staff of 40 in 5 departments • Maintained the hotel budgeted goals for each department • Trained, supervised and evaluated staff, coached improvement management skills • Oversaw all front and back office operations including, inventory management, scheduling, profit and loss statements, payroll, advertising and marketing • Designed service plans to provide excellent customer service to guests • Organized and implemented advertising and marketing promotions • Participated as an exhibitor at International Tourism Exhibition BITE in Ecuador. Show less



Boutique Hotel La Posada del Angel

• Cuenca, Ecuador

• Hotel Manager

  • 2001 - 2002

  • Provided support to the Director. • Opened the hotel in October 2001. • Managed the daily operations of hotel with 15 employees. • Developed and nurtured a team of Management and Staff them directed towards the set achievement of the hotel's goals and priorities. • Focused on opportunities to build and expand the new business volume. • Responsible for the hotel’s recruitment processes. • Provided support to the Director. • Opened the hotel in October 2001. • Managed the daily operations of hotel with 15 employees. • Developed and nurtured a team of Management and Staff them directed towards the set achievement of the hotel's goals and priorities. • Focused on opportunities to build and expand the new business volume. • Responsible for the hotel’s recruitment processes.