Data Analyst

• Feb 2023 - Present

Trainee

• Mar 2016 - Mar 2018

Key Achievements: - Changing the paper-based quality model to the interactive database model that accelerated the assessment of the construction quality process by 80%. - Converted quality information data into actionable insights, predicting and modelling future outcomes, and reduced 60% of cracks in walls. - Designed automated dashboards to monitor the engineering team's work on site in real time, which reduced an employee's workload in half. Responsibilities: - Developed quality reports to follow up on construction abnormalities and detailed construction forecast reports. - Worked closely with the construction and engineering team to understand the project quality needs and develop the most suitable training to prevent quality deviations. - Documented technical data for the regularisation of construction reports. - Created oral and written presentations demonstrating quality deviations, construction schedule forecasts, and actions taken to resolve the quality problems faced during the construction process. - Managed construction of the site, review the structural drawings and compare them to the as-built site to ensure they meet the required specifications. Show less

IT Analyst

• Aug 2012 - Feb 2016

Key Achievements: - Analysed customer satisfaction data to generate a new KPI model, which resulted in a 25% reduction in recurring complaints. - Developed real-time dashboard for incoming repair orders, increasing by 35% the efficiency of the dispatch prioritisation. Responsibilities: - Managed of third parties in the field operation board focused on meeting the established deadline and quality KPIs. - Planned and monitored action plans to achieve targets such as customer acquisition goals and technical assistance quality. - Developed real-time dashboards to follow up on an outsourced company's KPIs. - Structured the generation and interpretation of reports and the management of quality indicators. - Worked in crisis management, defining positioning, strategy, and messages to interface with all stakeholders. Show less

Information Technology Support Engineer

• Jan 2008 - Jul 2012

Key Achievements: - Developed a project to consolidate a knowledge database and a portfolio of solutions to software troubleshooting that was gathered from different locations of the same client. - Standardised operational system deployment and basic software, reducing service time by 50%. Responsibilities: - Managed user administration records in Active Directory, MS Office, MS Exchange, and other applications. - Configured, supported and repaired desktops and notebooks. - Managed incoming requests to the service desk via telephone, email, and portal promptly. - Provided technical support through troubleshooting for remote end users with a wide range of solutions. - Escalated technical problems that require additional expertise to provide next-level support where required. Show less

Information Technology Support Engineer

• Jan 2006 - Jun 2008

Key Achievements: - Created an automated Microsoft Excel spreadsheet that consolidates technical issues from different workplaces to better visualise system issue trends. As a result, this project cut an employee's day by a quarter and also got me a promotion. - Performed the standard system update and virus scan schedule, reducing by 70% the number of complaints about operating system slowness. Responsibilities: - Managed incoming requests to the service desk via telephone, email, and portal promptly. - Provided technical support through troubleshooting for remote end users with a wide range of solutions. - Escalated technical problems that require additional expertise to provide next-level support where required. - Configured, supported and repaired desktops and notebooks. Show less