Experience

Blue Zone Experience

• Costa Rica
• Hospitality
• 1 - 100 Employee

• Property Manager

  • Dec 2022 - Present

  - Manage all aspects of assigned properties. - Design business plans for assigned properties that are tailored to meet client needs - Inspect and plan maintenance to meet standards - Maintain a positive and productive relationship with tenants - Negotiate leases or contracts with contractors in a timely and reliable manner - Advertise and market vacant space to attract tenants - Collect accounts receivable and manage operating expenses - Develop and manage annual budgets by anticipating requirements and analyzing variances, data and trends - Supervise property staff and evaluate their performance - Meet financial targets and regularly report on financial performance - Research and build relationships with prospective clients to expand business opportunities - Update market and working knowledge - Demonstrable work experience as a property manager - Thorough knowledge of property management and its financial aspects - In-depth knowledge of all rules and regulations that relate to property management - Proficient in MS Office and relevant software and databases - Customer focus and results orientation - Excellent interpersonal skills with strong communication and presentation skills - Well organized with excellent time management skills Show less



Las Catalinas, Costa Rica

• Costa Rica
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Email Specialist

  • Jul 2022 - Dec 2022

  - Configure and distribute emails, ensuring that both the content and follow-up of messages is appropriate and fits the profile of customers, as well as the standards set. - Review on a daily basis the messaging system, email; as well as operational platforms in order to review important information, requests or contacts and eliminate those that are irrelevant to the company's interaction. - Work on achieving the optimal strategies. - Create and develop a service and solution strategy. - Track reports as well as the entire process. - Be proficient with IT tools - Demonstrate written and oral communication skills. - Ability to analyze data and present results. Show less



Troon

• United States
• Hospitality
• 700 & Above Employee

• Beach Club Coordinator at Reserva Conchal

  • Dec 2018 - Nov 2021

  - Bidding of Vendors for Miscellaneous Services - Event and Wedding Logistics Management Coordination of Suppliers and Services related to Training, A&B; as well as security. - Management and Budgeting for CAPEX development, or Medium and Long Term Projects. - Supervision and Logistics for Public Areas/Maintenance and Entertainment Departments Knowledge of Chemical Products at the Dosage and Application level. Management and Creation of Plans for Preventive and Corrective Maintenance at Infrastructure and Kitchen Levels Implementation of Plans and Measures for Internal and External Audits - Concierge Supervision Operational Logistics for Concierge and FrontDesk Execution Show less



Reserva Conchal

• Costa Rica
• Real Estate
• 1 - 100 Employee

• Reservations Agent

  • Dec 2017 - Dec 2018

  • Accounting Processes Management and Follow Up: Debts to Pay / Accounts Receivable• Thorough Knowledge of Business Operations• Track Record of Building Solid Clients and Owners Relationships • Experience in Key Account Management (OTAs) • Management PMS / Opera / Extranets• Electronic Billing• Understanding of Changes in the Market (PLN and KPAs)• Customer Service and Conflicts Resolution-Organize, manage and control the reservations department of a hotel.Control and follow-up of prepaid customers of travel agencies without credit.-Capture and handle reservation requests.-Coordinate with the front desk and housekeeping department on available rooms.-Manage room availability, making sure of the occupancy level and making correct forecasts, in order to avoid errors such as overbooking or low sales.-To elaborate a support file for each reservation,-Determine hotel availability, quote rates for each room type, take and confirm reservations.- Enter group blocks, generate packages, depending on group contracts, enter room list and make necessary changes, before the group arrives.-Prepare reports and reports to management.-Promote those rooms that are most profitable, to generate the best benefits for the establishment.-Prepare a monthly report of the reservations received. Generally, it is prepared at the end of the month.-Prepare and file documents (planning, reservation sheet and reservation book).-Inform the other departments of the hotel about available rooms and occupancy level.-To know the different units available, their characteristics, location and distribution.-Knowing the services offered by the hotel, its facilities and additional facilities.-Apply the rules, procedures and policies established by the property. Show less

• Sales Assistant at Golf Proshop

  • Feb 2015 - Dec 2017

  - Knowledge of Golf (3years Exp.)- Ensuring high levels of customer satisfaction through excellent sales service- Assess customer needs and provide assistance and information on product features- Greet customers in the store and answer their questions- Track and achieve department sales goals on a monthly, quarterly and annual basis- Go the extra mile to drive sales- Maintain assigned areas in presentable and well-stocked condition- Actively seek customers in the store- Be knowledgeable about products offered and discuss available options- Process purchases at the point of sale- Cross-sell products- Manage merchandise returns- Collaborate with your colleagues to ensure proper customer service- Forge trusting relationships with customers that will prove productive- Follow inventory control procedures- Suggest ways to improve sales (e.g., planning marketing activities or changing store layout)- Working knowledge of customer and market dynamics and requirements- Proven track record of exceeding sales quotas- Hands-on experience with point-of-sale operations- Familiarity with inventory procedures- Excellent communication and interpersonal skills- Friendly and energetic personality with a customer service focus- Ability to work under pressure and address complaints in a timely manner- Willingness to work flexible shifts- Basic understanding of sales principles and customer service practices Show less