Diego Medina dos Santos Batista

Analista de Customer Success at Comunique-se by Knewin
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Contact Information
us****@****om
(386) 825-5501
Location
Santana de Parnaíba, São Paulo, Brazil, BR
Languages
  • English Full professional proficiency
  • Português Native or bilingual proficiency

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Credentials

  • Formação Comunicação
    Alura
    Jul, 2023
    - Oct, 2024
  • Formação Autoliderança
    Alura
    Apr, 2023
    - Oct, 2024

Experience

  • Comunique-se Group
    • Brazil
    • Software Development
    • 1 - 100 Employee
    • Analista de Customer Success
      • Sep 2021 - Present

      ➔ Atendimento a carteira de clientes da plataforma de Mailing/Clipping da empresa (Ongoing, Suporte e etc) ➔ Atendimento aos clientes de site (legado) ➔ Produção de conteúdo referente ao uso da plataforma. ➔ Relatório mensal de performance dos sites (legado) ➔ Elaboração de sugestão de melhorias para a plataforma com base nos indicadores do atendimento. ➔ Atendimento a carteira de clientes da plataforma de Mailing/Clipping da empresa (Ongoing, Suporte e etc) ➔ Atendimento aos clientes de site (legado) ➔ Produção de conteúdo referente ao uso da plataforma. ➔ Relatório mensal de performance dos sites (legado) ➔ Elaboração de sugestão de melhorias para a plataforma com base nos indicadores do atendimento.

  • Yamí
    • Brazil
    • Software Development
    • 1 - 100 Employee
    • Support Analyst
      • Jul 2020 - Apr 2021

      ➔ Customer service / support for the company's integrated E-commerce platforms. ➔ Assistance to customers in the use of the VTEX E-commerce platform. ➔ Structuring and improving new and old processes based on data from the area. ➔ Documentation of performance, processes and tools. ➔ Survey of systemic improvements based on support tickets. ➔ Preparation of the monthly report with data from the area, pointing out which areas of the system generated the most impact to the customer. Show less

  • Search Optics - Intelligent Retail
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Client Associate
      • Nov 2017 - Dec 2019

      ➔ Customer service / support.➔ Front End Web development.➔ Optimization / Responsiveness of websites (Mobile and Desktop)➔ SEO➔ Technical support to the requests and needs of the Account Managers team.➔ Support for the company's different platforms (CMS, Lead Manager, Calltracking and Inventory Manager).➔ Collaboration with company projects such as: Hyundai Brasil, FCA Brasil and Grupo Saga.(Analysis, development, support / maintenance).

    • Account Manager - Intern
      • Nov 2016 - Oct 2017

      ➔ Responsible for more than 50 of the company’s accounts.➔ Management of Google Analytics and Adwords.➔ Creation and analysis of KPI reports based on Google Adwords and Analytics data.➔ Opportunity Analysis / Lead generation.➔ Customer service and support for the tools used by the customer.➔ Training of both customers and other Account Managers to use the company'sservices/softwares.

  • Sapore Benefícios - BQ Administração e Serviços Ltda
    • Brazil
    • Financial Services
    • 1 - 100 Employee
    • Administration Technician
      • Sep 2015 - Jan 2016

      ➔ Purchase of transportation vouchers throughout the national territory (paper and electronic media). ➔ Creation of monthly Excel dashboards and reports. ➔ Purchase of transportation vouchers throughout the national territory (paper and electronic media). ➔ Creation of monthly Excel dashboards and reports.

  • MSB Solutions LTDA
    • Samtana de Parnaiba, SP - Brazil
    • Consultant
      • Jan 2015 - Aug 2015

      ➔ Review of operational costs. ➔ Client onboarding with schedule elaboration. ➔ Purchase of transportation vouchers throughout the national territory (paper and electronic media). ➔ Logistic scheduling for delivery of cards and transportation vouchers in the national territory. ➔ Processes and systems improvement. ➔ Creation of monthly Excel dashboards and reports. ➔ Review of operational costs. ➔ Client onboarding with schedule elaboration. ➔ Purchase of transportation vouchers throughout the national territory (paper and electronic media). ➔ Logistic scheduling for delivery of cards and transportation vouchers in the national territory. ➔ Processes and systems improvement. ➔ Creation of monthly Excel dashboards and reports.

Education

  • Universidade Paulista
    Bachelor, Advertising and Marketing
    2015 - 2018

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