Experience

Justlin Ltd.

• Malta
• Entertainment Providers
• 1 - 100 Employee

• Senior Product Manager

  • Jul 2021 - Present

  ◦Strategically minded with exceptional communication skills, building strong stakeholder relationships, identifying market opportunities, and upholding ethical practices.◦ Successfully launched and managed social networking platforms in multiple countries.◦ Empowering leader, delivering exceptional customer experiences, enhancing brand reputation, and fostering loyalty.◦ Streamlined operations, optimized processes, and implemented cost control measures for efficiency and profitability.◦ Tracked performance with KPIs and established clear OKRs aligned with objectives.◦ Led diverse teams, fostering a collaborative and high-performance culture, implementing performance management systems, and supporting employee growth.◦ Temporarily served as CEO, providing critical strategic direction, driving growth during the transition period, and making key leadership decisions for long-term success. Show less

• Acting CEO

  • Jul 2021 - Present

  ◦ Directed a team of 10 direct reports, providing strong leadership and strategic guidance in the day-to- day operations of an SME.◦ Developed and executed impactful marketing strategies, effectively increasing brand visibility and driving strong customer engagement.◦ Aligned accounting activities with business objectives, made sound financial decisions and implemented effective budgeting procedures in collaboration with the team.◦ Collaborated closely with the product department, utilising strategic insights to drive innovation and deliver high-quality products.◦ Led diverse teams, fostering a collaborative and high-performance culture, implementing performance management systems, and supporting employee growth. Show less

• Product Manager

  • Nov 2017 - Jul 2021

  ◦ Strategically managed daily business operations, aligning them with brand and product objectives.◦ Ensured high customer satisfaction and positive brand image through cross-departmental cooperation.◦ Led end-to-end product development, testing, and improvement, utilizing customer insights for iterative enhancements.◦ Mentored and coached team members, fostering their growth while driving personal and professional development.◦ Collaborated with stakeholders to define product roadmaps and prioritize features based on market demand. Show less



Besedo

• Sweden
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Support Specialist

  • Jan 2017 - Oct 2017

  ◦ Provided exceptional customer support for eBay's German and English markets, handling inbound/outbound calls and second-level requests. ◦ Proven ability to provide timely and effective solutions while building strong relationships with customers, fostering loyalty, and ensuring customer satisfaction. ◦ Demonstrated dedication to delivering a personalized and positive customer experience, going the extra mile to exceed expectations. ◦ Provided exceptional customer support for eBay's German and English markets, handling inbound/outbound calls and second-level requests. ◦ Proven ability to provide timely and effective solutions while building strong relationships with customers, fostering loyalty, and ensuring customer satisfaction. ◦ Demonstrated dedication to delivering a personalized and positive customer experience, going the extra mile to exceed expectations.



Coop

• United States
• Real Estate

• General Store Manager

  • Jul 2015 - Nov 2016

  ◦ Led day-to-day operations, optimizing merchandising, inventory, and cost control for increased sales and profitability.◦ Inspired a motivated team, fostering a positive work environment and achieving high employee engagement and productivity.◦ Played a key role in recruitment, ensuring the right talent for operational excellence.◦ Consistently exceeded sales targets through effective management and strategic planning.

• Deputy Store Manager

  • Jun 2012 - Jul 2015

  ◦ A deputy store manager in leading and managing daily operations for a team of 30+ employees.◦ Developed and implemented effective training programs to optimize performance and enhance customer satisfaction.◦ Provided essential support in decision-making processes, ensuring alignment with organizational goals and objectives.

• Department Manager

  • Aug 2011 - Jul 2012

  ◦ Provided excellent customer assistance in selecting beverages, demonstrating strong cash-handling skills.◦ Exhibited expertise in cashier accountability and deposit control, ensuring accurate financial transactions.

• Apprentice in Retail

  • Aug 2009 - Jul 2011

  ◦ Successfully completed Coop apprenticeship, acquiring a comprehensive knowledge of retail operations and exceptional customer service skills through diverse departmental rotations.◦ Demonstrated a strong commitment to continuous learning, actively seeking opportunities to expand skills and contribute to the overall success of the organization.