Diego Serna

SEO Intern at Veewz
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Contact Information
Location
Berkeley, California, United States, US

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Bio

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Credentials

  • Understanding User Needs
    University of Michigan | Coursera
    Apr, 2023
    - Oct, 2024
  • Apple Search Ads
    Apple
    Nov, 2022
    - Oct, 2024
  • Introduction to User Experience Principles and Processes
    University of Michigan | Coursera
    Aug, 2022
    - Oct, 2024
  • Introduction to Human-Centered Design
    IDEO
    Jul, 2022
    - Oct, 2024
  • Web Design: Strategy and Information Architecture
    Coursera
    Mar, 2021
    - Oct, 2024
  • UX Design Fundamentals
    Coursera
    Feb, 2021
    - Oct, 2024
  • Visual Elements of User Interface Design
    Coursera
    Jan, 2021
    - Oct, 2024
  • Meta Certified Digital Marketing Associate
    Meta
    Dec, 2022
    - Oct, 2024
  • Google Ads Search Certification
    Google
    Oct, 2022
    - Oct, 2024
  • Google Analytics Individual Qualification
    Google analytics
    Oct, 2022
    - Oct, 2024

Experience

    • United States
    • Marketing Services
    • 1 - 100 Employee
    • SEO Intern
      • Aug 2023 - Present
    • United States
    • Real Estate
    • Digital Marketing Captain
      • Jan 2023 - Present

      • Mentor 16 diverse individuals transitioning into digital marketing-related careers, aimed at addressing underemployment and the tech diversity gap. • Collaborate with 3 co-facilitators to lead fundamentals workshops in Excel, SEM, Programmatic, Media Planning, Google Analytics, strategic networking, and community building—culminating in client-facing projects. • Evaluate facilitation logistics and feedback with co-facilitators and Program Manager to identify effective teaching strategies and iteratively improve the program experience, while maintaining transparency and accountability. Show less

    • Mexico
    • Photography
    • Digital Marketing Specialist
      • Sep 2022 - Present

      • Implement on-page SEO techniques and keyword research, boosting SernaPhotography.com's search engine rankings and visibility.• Leveraged data insights to refine user journeys, improving website engagement and lowering bounce rates.

    • Photographer & Creative Director
      • Mar 2021 - Present

    • United States
    • Research Services
    • 300 - 400 Employee
    • Grants and Contracts Coordinator
      • Dec 2019 - Jun 2022

      • Designed and implemented business processes and strategies related to contract negotiations and sourcing federal funding. • Acted as the main point of contact for inbound and outbound partnership agreement coordination. • Supported cross-functional teams by monitoring invoices and ensuring that grant award progress met federal regulations and compliance. • Designed and implemented business processes and strategies related to contract negotiations and sourcing federal funding. • Acted as the main point of contact for inbound and outbound partnership agreement coordination. • Supported cross-functional teams by monitoring invoices and ensuring that grant award progress met federal regulations and compliance.

    • United States
    • 1 - 100 Employee
    • Circulation Services Lead
      • Feb 2017 - Dec 2019

      • Improved user experience by resolving over 200 weekly queries on navigating the library system. • Led new hire training and supervised hourly work shifts for student library employees. • Improved user experience by resolving over 200 weekly queries on navigating the library system. • Led new hire training and supervised hourly work shifts for student library employees.

    • Czechia
    • Think Tanks
    • 1 - 100 Employee
    • Policy Development Intern
      • Jan 2019 - May 2019

      • Assisted in the project management of over 150 policies by gathering data to develop insights to determine the potential success of each policy. • Facilitated the development, research, and revision of four research and innovation policy proposals funded by the EU. • Edited internationally written project proposals for accuracy, grammar, and stakeholder relevance. • Developed a template design to be implemented into future Horizon 2020 EU policy proposals. • Assisted in the project management of over 150 policies by gathering data to develop insights to determine the potential success of each policy. • Facilitated the development, research, and revision of four research and innovation policy proposals funded by the EU. • Edited internationally written project proposals for accuracy, grammar, and stakeholder relevance. • Developed a template design to be implemented into future Horizon 2020 EU policy proposals.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Research Assistant (Self, Identity, & Relationships Lab)
      • Jan 2016 - Dec 2018

      • E-surveyed over 3000 research subjects over a year-long period in order to identify psychosocial variables of interpersonal perceptions of social status. • Created and managed over 200 pseudo-applicant accounts for a resume call-back study. • Analyzed qualitative data and generated visual representations of findings using R Studio. • Effectively executed three research proposals to UC Berkeley Research Ethics department. • E-surveyed over 3000 research subjects over a year-long period in order to identify psychosocial variables of interpersonal perceptions of social status. • Created and managed over 200 pseudo-applicant accounts for a resume call-back study. • Analyzed qualitative data and generated visual representations of findings using R Studio. • Effectively executed three research proposals to UC Berkeley Research Ethics department.

    • Tier 2 Sales Caller
      • Sep 2016 - Feb 2017

      • Conducted over 100 daily alumni cold calls to raise funds for UC Berkeley student programs. • Used rapport, active listening, and objection handling to raise $15,950 from 120 donors. • Received continuous training to develop a deep understanding of 8 colleges within the university and educate alumni on how donating to the university furthers student efforts. • Conducted over 100 daily alumni cold calls to raise funds for UC Berkeley student programs. • Used rapport, active listening, and objection handling to raise $15,950 from 120 donors. • Received continuous training to develop a deep understanding of 8 colleges within the university and educate alumni on how donating to the university furthers student efforts.

    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Resident and Academic Advisor
      • May 2016 - Jul 2016

      • Provided residential assistance to 100+ high school students by offering personal, academic, and emotional support during a 6-week summer camp. • Chaperoned groups of 12-23 students during community service, outreach projects, and social trips/events. • Provided weekly individual career planning and academic counselling with 5 assigned students. • Planned and conducted daily meetings, workshops, and activities to expose students to college life and the application process. • Provided residential assistance to 100+ high school students by offering personal, academic, and emotional support during a 6-week summer camp. • Chaperoned groups of 12-23 students during community service, outreach projects, and social trips/events. • Provided weekly individual career planning and academic counselling with 5 assigned students. • Planned and conducted daily meetings, workshops, and activities to expose students to college life and the application process.

Education

  • University of California, Berkeley
    Bachelor of Arts - BA, Anthropology and Social Welfare double major
    2014 - 2019
  • Charles University
    Study Abroad
    2018 - 2019
  • COOP Apprentice
    Digital Marketing Apprentice
    2022 - 2022

Community

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