Diego Gonzalez Martinez

Help Desk Technician Tier 2/ Analyst at Women's Care Florida
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Contact Information
us****@****om
(386) 825-5501
Location
Clearwater, Florida, United States, US

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Bio

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Credentials

  • Google IT Support Certificate
    Google
    Mar, 2021
    - Oct, 2024

Experience

  • Women's Care
    • United States
    • Hospitals and Health Care
    • 400 - 500 Employee
    • Help Desk Technician Tier 2/ Analyst
      • Feb 2021 - Present

      • Leading small projects such as office moves, devicedeployment, Office upgrades• Creating & deploying scripts to update applications suchas eClinicalWorks, NetExtneder, Microsoft Office, etc.• Communicating to the entire company on internal issues.• Document complex issues, highlight steps taken toremediate problems, & upload information to ourinternal knowledge base.• Research and resolve customer calls that require followup.

    • Information Technology Field Technician
      • Mar 2020 - Feb 2021

      • Primarily field technician resolving issues over 40different clinics in the Tampa Bay Area.• Successfully manage site visit schedule & prioritizing sitevisits based on company needs.• Installed and configured printers, Workstations,scanners, etc.• Assisted network team in setting up Access Points, Datapatch, etc.

    • Help Desk Technician Tier 1/ Analyst
      • Feb 2018 - Mar 2020

      •Responsible for issues reported to the helpdeskvia phone call or ticket system utilizing customer servicetechniques and communication skills.•Educating users on our applications, devices & OSfeatures.

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