Cyber Security Mobility Engineer

• Feb 2021 - Present

Network & VoIP Administrator

• Apr 2018 - Feb 2021

VoIP Voice / Network Administration

• Jun 2011 - Mar 2018

Wide Area network/Local Area Network & Voice over IP (VoIP) administration technician. Provide full life-cycle support for all network services, including the installation, testing, operation, maintenance, and management of dedicated network distribution systems and associated equipment, both garrison and deployed, for all levels of security classification. Preform on-site or in-house servicing, repair and/or installation of customer-owned products. Provide technical support to customers on operational or maintenance aspects of systems equipment. Serve as customer contact on technical and service-related problems for customers at all levels. Show less

Telecommunications Plans and Program Manager

• Jul 2009 - Feb 2011

- Manager, Telecommunications Plans & Programs office: Led four project managers & performed project management duties. Reviewed & edited documentation; Statements of Work, Project Support Agreements, and Memorandums of Agreement for ensuring project deliverables were produced in accordance with documentation standards and ensured project objectives were met. Performed systems analysis and technology research for submitted requirements in order to provide recommendations to management and implemented solutions in support of the base enterprise. Ensured industry standard compliance by identifying deficiencies and recommended corrective actions. Show less

US Air Force IT (WAN/LAN/IT Project Management)

• May 1987 - Feb 2011

24 years proven success in Air Force (AF) information technology field; with design, maintenance, and quality control of wide area and local area network systems. Managed telecommunications Plans & Programs section directed & supervised projects exceeding $15 million. Strengths: Telecommunications management, customer relations, interpersonal and written communications, strategic vision, problem solver, and technical program management.

Manager, Network Support Center

• Nov 2008 - May 2009

- Managed 6-person Network Tier-1 technical support center providing resolution of level 1-3 network trouble cases supporting 4-star theater combatant commander and 1,500 coalition members, while communicating technical information to non-technical users. Detected, analyzed and solved routine hardware and software problems. Ensured Iraq network domain’s Tier-1 technical support technicians were knowledgeable of current computer hardware and software characteristics and features. Implemented and assisted with issues caused by network operations compliance orders. Modified training program to meet Network Operation requirements; trained and certified over 900 field support technicians. Show less

Chief, Wide Area Network

• Nov 2007 - Nov 2008

Managed Defense Information System Agency Technical Control Facility and Satellite Communications Patch & Test Facility consisting of 22 military and one civilian. Responsible for daily operations and proper utilization of $17 million Department of Defense facilities and systems by analyzing the management of telecommunication networks, applications and systems. Developed management tools to facilitate training, operational support, and problem resolution of 1.3 thousand command, control, communications, computers, and Intelligence (C4I) circuits and Global Information Grid (GIG) services. Sustained command and control circuits to two unified combatant commands engaged in fighting Global War on Terrorism. Annually reviewed disaster recovery plans for base network and backbone systems to assure continuity of operations. Secured annual funding, led projects for facility improvements. Show less

Manager, Network Management Office

• Nov 2006 - Nov 2007

Planed, organized, and supervised the work of nine technicians responsible for installing, operating, maintaining and monitoring over 280 network devices, specifically routers & switches, comprising MacDill’s $14 million metropolitan area network. Resolved level 1-3 network trouble cases related to failed wide area network circuits, network hardware/software, cabling or power. Evaluated, tested and applied equipment software upgrades and patches reducing downtime. Assured annual network software and hardware inventories, enforced Air Force network procedures regarding access methods and time, security validation checks, and documentation. Show less

War and Contingency Communications Plans manager

• Oct 2005 - Oct 2006

Evaluated war, support, and contingency plans involving communications for offensive and defensive operations against North Korea. Regularly screened, created, and updated database with 128 scenarios to determine impact on eight communications-computer system resources and host wing. Ensured identification of deficiencies and interoperability of communications resources with joint and combined forces supporting two main operating bases and five co-located operating bases. Determined supportability of communications assets identified on the Time Phased Force Deployment Document for integration of forces. Created, planned, monitored and executed communication injects for two Joint Chief of Staff and three Air Component Command exercises while performing as a 7th Air Force Exercise Evaluation Team evaluator. Show less

Systems Manager, Enterprise Systems Division

• Aug 2001 - Oct 2005

Analyzed management, operations, and performed troubleshooting on Special Operations Command’s $300 million Command, Control, Communications, Computers, and Intelligence (C4I) information systems. Node Site Coordinator; Meticulously processed over 400 service interruptions with zero mission impact to global special operations. Provided accountability for multi million dollar transition of wide area enterprise network system. Produced and documented implementation plans specifying technical details for correcting system software and hardware miss configurations. Ensured network quality of service consistency and established policies and procedures for system implementation across multiple network domains. Show less

Circuit Actions & Central Office Facility Manager

• May 1993 - Aug 2001

Managed Patch & Test Facility with 11 personnel. Directed troubleshooting and repair of 150 circuits and connectivity to mainframe. Monitored, reported, and corrected communication degradations. Planned and performed installation, activation, modification and deactivation of circuits and equipment. Directed compliance of DISA policies and technical standards. Composed & stored correspondence, reports, operating instructions, and maintained administrative records. Managed Patch & Test Facility with 11 personnel. Directed troubleshooting and repair of 150 circuits and connectivity to mainframe. Monitored, reported, and corrected communication degradations. Planned and performed installation, activation, modification and deactivation of circuits and equipment. Directed compliance of DISA policies and technical standards. Composed & stored correspondence, reports, operating instructions, and maintained administrative records.