Diego Do Livramento, MA
General Manager at Pacific Institute of Culinary Arts- Claim this Profile
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Bio
Catherine Ng
I enjoyed working with Diego at LCI Education, who provided me insights into the LCI Global Education network. Diego has brought his expertise to LCI Melbourne and transformed the operations. He's able to coach and develop teams. I happily recommend Diego to work in any education business that values a highly competent executive with strong leadership and strategic thinking skills.
Wilnayra Lespier, M.A.
I have collaborated with Diego since he first started working at LCI Education. We have joined forces in several system implementations over the years. He is the kind of teammate that always keeps the eye on the ball of what needs to be accomplished. But also, he considers system adoption and brings to the plate creative and exciting ideas to break the news and train the end users (students, teachers, staff, coordination). Diego is the whole package: professional, a natural communicator, people person, strategic, smart, practical, system and process oriented, and the bonus… he has a great sense of humor.
Catherine Ng
I enjoyed working with Diego at LCI Education, who provided me insights into the LCI Global Education network. Diego has brought his expertise to LCI Melbourne and transformed the operations. He's able to coach and develop teams. I happily recommend Diego to work in any education business that values a highly competent executive with strong leadership and strategic thinking skills.
Wilnayra Lespier, M.A.
I have collaborated with Diego since he first started working at LCI Education. We have joined forces in several system implementations over the years. He is the kind of teammate that always keeps the eye on the ball of what needs to be accomplished. But also, he considers system adoption and brings to the plate creative and exciting ideas to break the news and train the end users (students, teachers, staff, coordination). Diego is the whole package: professional, a natural communicator, people person, strategic, smart, practical, system and process oriented, and the bonus… he has a great sense of humor.
Catherine Ng
I enjoyed working with Diego at LCI Education, who provided me insights into the LCI Global Education network. Diego has brought his expertise to LCI Melbourne and transformed the operations. He's able to coach and develop teams. I happily recommend Diego to work in any education business that values a highly competent executive with strong leadership and strategic thinking skills.
Wilnayra Lespier, M.A.
I have collaborated with Diego since he first started working at LCI Education. We have joined forces in several system implementations over the years. He is the kind of teammate that always keeps the eye on the ball of what needs to be accomplished. But also, he considers system adoption and brings to the plate creative and exciting ideas to break the news and train the end users (students, teachers, staff, coordination). Diego is the whole package: professional, a natural communicator, people person, strategic, smart, practical, system and process oriented, and the bonus… he has a great sense of humor.
Catherine Ng
I enjoyed working with Diego at LCI Education, who provided me insights into the LCI Global Education network. Diego has brought his expertise to LCI Melbourne and transformed the operations. He's able to coach and develop teams. I happily recommend Diego to work in any education business that values a highly competent executive with strong leadership and strategic thinking skills.
Wilnayra Lespier, M.A.
I have collaborated with Diego since he first started working at LCI Education. We have joined forces in several system implementations over the years. He is the kind of teammate that always keeps the eye on the ball of what needs to be accomplished. But also, he considers system adoption and brings to the plate creative and exciting ideas to break the news and train the end users (students, teachers, staff, coordination). Diego is the whole package: professional, a natural communicator, people person, strategic, smart, practical, system and process oriented, and the bonus… he has a great sense of humor.
Credentials
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Certified Microsoft Innovative Educator
MicrosoftJul, 2021- Oct, 2024
Experience
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Pacific Institute of Culinary Arts
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Canada
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Food and Beverage Services
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1 - 100 Employee
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General Manager
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Oct 2022 - Present
- Provides strategic leadership and operational support to the Chef Instructor team, admissions and marketing, school events, student services and finance. Oversees labor practices, regulatory compliance, health and safety, budgeting and financial management, logistics, and administration. - Provides strategic leadership and operational support to the Chef Instructor team, admissions and marketing, school events, student services and finance. Oversees labor practices, regulatory compliance, health and safety, budgeting and financial management, logistics, and administration.
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LaSalle College Vancouver
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Canada
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Education Administration Programs
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100 - 200 Employee
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Director of Student Experience
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Dec 2019 - Oct 2022
- Responsible for multi-level operational aspects of student experience including: student services and student affairs, student counseling and support, student financial services, career services, IT services and facilities management, custodian services, security, internal events, alumni outreach and external engagement. - Co-chaired of the Student Success and Steering Committee responsible for the 2020-2023 Strategic Enrolment Plan, co-chaired of 2020/2021 Student Academic Progress Committee and serving as the current chair of Health and Safety Committee. -Co-presenter at the 2021 Strategic Enrolment Marketing & Management Forum, "Building a SEM Framework and Culture: Charting the Student Life Cycle" Show less
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LCI Melbourne
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Australia
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Higher Education
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1 - 100 Employee
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Campus Director
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Feb 2018 - Nov 2019
- Relocated to Melbourne, Australia for a 22-month project to assist with the physical relocation, systems migration, rebranding and market re-positioning of the organization. - Served as a point of contact for regulatory compliance with the Australian Tertiary Education Quality and Standards Agency, as well as, the Quality Indicators of Learning and Teaching (QILT). - Responsible for developing, implementing and supporting student success and student leadership strategies that enhanced student engagement, student retention and overall student experience. Such strategies resulted in all 6 QILT nationally tracked quality indicators to place above the Australian Higher Education national benchmark levels. - Responsible for marketing initiatives, contract negotiations and ROI channel analysis to maximize new student enrolment and overall revenue growth. - Implemented quality control measures and feedback mechanisms to document the effectiveness of student experience initiatives that would guide innovation of future practice. Show less
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Director of Operations and Career Services
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Feb 2017 - Jan 2018
- Supported change management strategies and implementation of systems such as CRM Dynamics and LMS (Clara) that facilitated the merger of LaSalle College Vancouver and the newly acquired Art Institute of Vancouver into one campus.- Responsible for all operations related to IT services, Facilities management, Career Services, Library services and Registrar’s office.- Growth of successful placement of eligible graduates from 59% to 82%.
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Campus Director
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Apr 2010 - Feb 2017
- Successfully managed the design and re-engineering of the structure of a heritage building to house the new LaSalle College Vancouver Yaletown campus. - Managed all campus operations including regulatory affairs, industry relations, marketing, student recruitment, creation and implementation of budgets, financial accountability, strategic planning, mediation and adjudication related to student and faculty disputes.- Oversaw academic-related activities including faculty recruitment. - Implemented multiple campus-wide systems such as a customer relationship management database; student, faculty and classroom management portal; human resource acquisition and management system; and social media.- Exceeded performance objectives of a three-year strategic action plan that reflected nearly a three-fold increase in student enrollment and growth in revenue. - Maintained awareness of current and future practices and trends affecting higher education. - Actively oversaw industry and alumni outreach and student career placement services. Show less
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Eminata Group
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Graphic Design
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Associate Director of Admissions
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Nov 2008 - Jan 2010
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Assistant Director of Admissions
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Nov 2006 - Nov 2008
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North Shore Winter Club
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Canada
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Recreational Facilities
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1 - 100 Employee
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Marketing Manager
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Jul 2003 - Oct 2005
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Education
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2015 - 2017
Royal Roads University
Master of Arts - MA, Higher Educational Administration and Leadership, International Education -
1999 - 2003
Beedie School of Business at Simon Fraser University
Bachelor in Business Admnistration, Marketing and International Business -
1998 - 1999
Fundação Getúlio Vargas
Uncompleted Bachelor in Business Administration, Business Administration and Management, General
Community
