Experience

Localcoin

• Canada
• Financial Services
• 1 - 100 Employee

• Customer Service Representative

  • May 2022 - Present

  Ensuring over 95% CSAT rating. Assisting customers with a wide variety of customer inquiries. Specializing in skills such as reading blockchain, and upholding great soft skills. Assisting with compliance analyst tasks and FinTrac reporting. Helping to automate workflow with the use of advanced macros and programming. Assisting with product development team to analyze new coin listings. Creating and innovating with the use of the stream deck to create seamless UI and to solve tickets more efficiently, with precision and standardized. Using programming to solve tasks in everyday workloads. Experience using the following languages and softwares: HTML, JavaScript, SuperMacros Barraider, AutoHotkey, iMacros, Axiomio, and excel/sheets.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2022 - Sep 2022

  US Incentives line assisting Stellantis dealerships and customers with claiming incentives/rebates, ensuring eligibility, and reviewing documents. US Incentives line assisting Stellantis dealerships and customers with claiming incentives/rebates, ensuring eligibility, and reviewing documents.



MSSC

• United States
• Automotive
• 100 - 200 Employee

• General Laborer

  • Aug 2019 - Mar 2021



Canadian Tire Corporation

• Canada
• Retail
• 700 & Above Employee

• Propane Licenced Attendant

  • Jul 2017 - Aug 2019



Little Caesars Pizza

• Food & Beverages
• 700 & Above Employee

• Crew Member

  • Jul 2014 - Jun 2016

  Started as a Sign Boy waving flipping and doing tricks with a sign; until the winter of 2014/2015. I then began working inside making pizza, doing dough sheet outs, landing and boxing pizza, washing dishes, and doing a excessive amount of additional cleaning around the store to keep it maintained and clean. I quickly started gaining more hours due to my work ethic. Started as a Sign Boy waving flipping and doing tricks with a sign; until the winter of 2014/2015. I then began working inside making pizza, doing dough sheet outs, landing and boxing pizza, washing dishes, and doing a excessive amount of additional cleaning around the store to keep it maintained and clean. I quickly started gaining more hours due to my work ethic.