Head of IT

• Oct 2021 - Present

- Building a scalable IT (from start-up to enterprise)- Managing cutting-edge cloud solutions & applications- Development of processes and policies- IT security hardening - Building a scalable IT (from start-up to enterprise)- Managing cutting-edge cloud solutions & applications- Development of processes and policies- IT security hardening

Co-Founder & CEO

• Jul 2020 - Present

- Designing brands and creating their stories- Developing sustainable services & products- Market analysis and target group definition - Designing brands and creating their stories- Developing sustainable services & products- Market analysis and target group definition

Validation Expert

• Apr 2016 - Present

- Validation of the examination documents and work

Examination expert

• Oct 2013 - Present

- Acceptance of the individual final examination in the field of business information technology and systems engineering.

Terminator 🤖

• Apr 2021 - Apr 2022

- Winding down the banks IT department- Financial planning & contract negotiations- Resource planning and realisation- Project & Service management

Director | Head IT Service Management

• Aug 2019 - Apr 2021

- Member of the IT Management, IT Architecture Board and Change Advisory Board- Owner of the Incident, Request, Change and Escalation processes- Liaise with the business and develop, implement, monitor and report upon SLAs.- Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment- Define and implement the Service Delivery Strategy. Drive and monitor the continued service improvement of IT services focusing on delivering business benefits- ServiceNow responsible (Development & Maintenance)- Provide regular and accurate management reporting on IT Service performance- Process design, analysis and optimization- Optimization of the first solution rate and customer satisfaction: Year: 2020 2019 2018 Rate: 95.0% 85.0% 82.0% Customer satisfaction: 9.1 8.2 7.0

Director | Head Global IT Service Desk

• Jun 2017 - Aug 2019

- Manage the overall desk activities, including the employees- Act as a further escalation point for the employees & senior management- ITSM process responsibility- Take on a wider customer service management role- Report to senior managers on any issue that could significantly impact the business- Attend Change Advisory Board meetings- Take overall responsibility for incident management and request fulfillment on the Service Desk.

Sharepoint Specialist

• Aug 2016 - May 2017

- Implement SharePoint solutions across the business- Process SharePoint-related requests- ServiceNow Responsible (Development & Maintenance)- Implement and maintain IT Service Management processes- Monitoring, measuring and providing feedback on process performance- Educating business users responsible for managing and operating business processes

Authorized Officer | Deputy Head IT Service Desk

• Feb 2015 - Jul 2016

- ServiceNow Responsible (Development & Maintenance)- Implement and maintain IT service management processes- Function as Deputy Team Leader- IT Support & System administration

Support Specialist

• Aug 2014 - Jan 2015

Support Specialist & System Administrator

• Aug 2008 - Mar 2014

- Responsibility for the Swiss IT organization- Project planning and implementation- Setup and support of the IT infrastructure- Employee training and education- Soft- and hardware support - Conception of backup and restore solutions- Optimization of existing processes - Responsibility for the Swiss IT organization- Project planning and implementation- Setup and support of the IT infrastructure- Employee training and education- Soft- and hardware support - Conception of backup and restore solutions- Optimization of existing processes