Experience

21.co

• Switzerland
• Financial Services
• 1 - 100 Employee

• Head of IT

  • Oct 2021 - Present

  - Architecting and Scaling IT Infrastructure from Startup to Enterprise-Level - Strategic IT Planning & Execution - Leadership & Team Development - IT Infrastructure Management & Optimization - Cybersecurity Oversight - Overseeing the Implementation and Management of Advanced Cloud Solutions and Applications - Formulation and Implementation of IT Processes and Policies - Vendor & Stakeholder Relationship Management - IT Compliance, Governance & Risk Management - Innovation, Technology Evaluation & Adoption Show less



MintLeaf

• Switzerland
• International Trade and Development

• Co-Founder & CEO

  • Jul 2020 - Present

  - Designing brands and creating their stories - Developing sustainable services & products - Market analysis and target group definition - Designing brands and creating their stories - Developing sustainable services & products - Market analysis and target group definition



Prüfungskommission PK19

• Validation Expert

  • Apr 2016 - Present

  - Validation of the examination documents and work

• Examination expert

  • Oct 2013 - Present

  - Acceptance of the individual final examination in the field of business information technology and systems engineering.



Falcon Private Ltd.

• Switzerland
• Banking
• 1 - 100 Employee

• Terminator 🤖

  • Apr 2021 - Apr 2022

  - Winding down the banks IT department- Financial planning & contract negotiations- Resource planning and realisation- Project & Service management

• Director | Head IT Service Management

  • Aug 2019 - Apr 2021

  - Member of the IT Management, IT Architecture Board and Change Advisory Board- Owner of the Incident, Request, Change and Escalation processes- Liaise with the business and develop, implement, monitor and report upon SLAs.- Effectively manage Staff including recruitment, mentoring, training, target setting and performance assessment- Define and implement the Service Delivery Strategy. Drive and monitor the continued service improvement of IT services focusing on delivering business benefits- ServiceNow responsible (Development & Maintenance)- Provide regular and accurate management reporting on IT Service performance- Process design, analysis and optimization- Optimization of the first solution rate and customer satisfaction: Year: 2021 2020 2019 Rate: 95.0% 85.0% 82.0% Customer satisfaction: 9.1 8.2 7.0 Show less

• Director | Head Global IT Service Desk

  • Jun 2017 - Aug 2019

  - Manage the overall desk activities, including the employees- Act as a further escalation point for the employees & senior management- ITSM process responsibility- Take on a wider customer service management role- Report to senior managers on any issue that could significantly impact the business- Attend Change Advisory Board meetings- Take overall responsibility for incident management and request fulfillment on the Service Desk.

• Sharepoint Specialist

  • Aug 2016 - May 2017

  - Implement SharePoint solutions across the business- Process SharePoint-related requests- ServiceNow Responsible (Development & Maintenance)- Implement and maintain IT Service Management processes- Monitoring, measuring and providing feedback on process performance- Educating business users responsible for managing and operating business processes

• Authorized Officer | Deputy Head IT Service Desk

  • Feb 2015 - Jul 2016

  - ServiceNow Responsible (Development & Maintenance)- Implement and maintain IT service management processes- Function as Deputy Team Leader- IT Support & System administration

• Support Specialist

  • Aug 2014 - Jan 2015



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Support Specialist & System Administrator

  • Aug 2008 - Mar 2014

  - Responsibility for the Swiss IT organization - Project planning and implementation - Setup and support of the IT infrastructure - Employee training and education - Soft- and hardware support - Conception of backup and restore solutions - Optimization of existing processes - Responsibility for the Swiss IT organization - Project planning and implementation - Setup and support of the IT infrastructure - Employee training and education - Soft- and hardware support - Conception of backup and restore solutions - Optimization of existing processes