Impiegato

• Feb 2023 - Present

Tecnico freelance

• Jan 2022 - Jun 2023

PLANT SYSTEM ENGINEER

• Nov 2021 - Jan 2022

I worked as ONSITE IT SUPPORT SPECIALIST as INTERNAL SYSTEM ENGINEER at the ARKEMA plant in BORETTO. I dealt with solving all the HARDWARE/SOFTWARE criticalities of the entire PRODUCTION PLANT and of all the offices located throughout the world and of the entire TECHNOLOGICAL INFRASTRUCTURE of the Company. I dealt with the preparation of desktop and laptop PCs, reinstallation of operating systems, updates of security patches, fixes and remote software distribution. I worked on the implementation and management of internal wiring, I managed the authorizations on ACTIVE DIRECTORY, from the management of credentials, to the management of ELECTRONIC MAIL, quotas, archives and databases. I worked to solve problems related to the OFFICE 365 SUITE and I managed problems related to mobile DEVICE such as SAMSUNG, APPLE, HUAWEI, MOTOROLA. I also managed the configuration of the MAN DOWN DECT phones, the configuration of the APPLE devices and the enrollments via MDM. I managed client backups using ACRONIS, and prepared video guides and manuals to train internal staff. I managed the SECURITY project with the implementation of VIDEO SURVEILLANCE and AUDIO BROADCASTING through the installation and configuration of IP TRUMPETS. I managed all the company's technological infrastructure at 360°. Show less

System Administration Specialist

• Mar 2021 - Nov 2021

I worked as a SYSTEM ADMINISTRATOR and I manage the BACKUPS on VEEAM, the space on the SERVER DISKS of the CUSTOMERS' machines and everything related to the technological and server infrastructure of the companies CHIESI PHARMACEUTICALS, CEDACRI, CONSULTINVEST, FERRARI, PSP. I worked as a SYSTEM ADMINISTRATOR and I manage the BACKUPS on VEEAM, the space on the SERVER DISKS of the CUSTOMERS' machines and everything related to the technological and server infrastructure of the companies CHIESI PHARMACEUTICALS, CEDACRI, CONSULTINVEST, FERRARI, PSP.

Onsite IT Support SPECIALIST

• Jan 2020 - Dec 2020

I worked as an ONSITE IT SUPPORT SPECIALIST as an external FIRSTPOINT consultant at the CHIESI FARMACEUTICI SPA group in PARMA. I dealt with HARDWARE/SOFTWARE assistance for CHIESI group employees at the CHIESI FARMACEUTICI SPA RESEARCH CENTER. I worked daily on user management on ACTIVE DIRECTORY, client management and E-MAIL ARCHIVES on OFFICE 365 and OUTLOOK 2016. I also dealt with HARDWARE repairs of portable and desktop PCs supplied to USERS, mainly HP, DELL, TOSHIBA, ACER. I performed ON-SITE interventions regarding problems related to the FUNCTIONALITY of the equipment and HARDWARE IMPLEMENTATION and SOFTWARE corrections to anomalies during the use of the CLIENTS. I dealt with the WINDOWS 10 UPDATE and the various problems related to the use of the OS. I also dealt with the CREATION and preparation of SMARTPHONES and TABLETS (ANDROID, IOS) to be provided to employees. I managed the VLANs and INTERNAL CABLING and the creation of INTERNAL numbers and the enabling of CORDLESS telephones. I dealt with VIDEO CONFERENCES and relative RECORDINGS through LIFESYZE, TEAMS or SKYPE FOR BUSINESS. I also managed DIGITAL SIGNATURES with DIKE and DIKEGOSIGN. I worked on the management of SOFTWARE and HARDWARE INSTALLATIONS in case of requests from users. I took care of the BACKUP with ACRONIS TRUE IMAGE and I manage the VIA PROVISIONIG installations of PATCH, SOFTWARE, UPDATE and RELEASE on CLIENTS. I have managed USER problems both IN normal WORKING and in SMARTWORKING. Show less

Systems engineer at SANMARCO INFORMATICA SPA

• May 2017 - Jan 2019

I worked for about a year and a half at the company San Marco Informatica spa, where I deal with the management of the technological infrastructure of the entire company (about 400 PCs + ... servers). My main tasks were the hardware and software maintenance of the entire fleet. I also carried out system engineering activities following all the user management via Active Directory. I managed the mail infrastructure based on Lotus Notes and the mailwatch anti-spam, I followed the management of the Galileo internal application based on AS400. I managed the fileserver from the creation of the share to the sharing on the terminals via logon script. Other activities I carried out were the management of Stream and Jazz repository, internal wiki, Jgalileo, Crm, Democitrix, Demoweb. I also managed all the virtualized machines supported on VirtualBox and VmWare ESXI. I'm also in charge of all the backup management via the Veeam application, and antivirus management via the Sophos Console. The activities I carried out daily were the following: - assembly/disassembly, repair and optimization (cloning on SSD) and driver update and system reinstallation of desktop and laptop PCs, - Active Directory; - Lotus Notes, - Network; - As400; - Stream creation; - Jazz repository; - Wiki creation; - Jgalileo; - Galileo Visual; - Crm; - Democitrix; - Demoweb; - network shares; - Virtualbox and Vmwware ESXI; - antivirus, malware, ransomware, scam, spam, virus; - password; - wiring; - daily weekly and monthly backups; - warehouse management; - Server room management Show less

Computer technician

• Oct 2016 - Feb 2017

I initially worked with a part-time internship contract at SOLINFO SRL, in the field of Healthcare Information Technology. My current role is a Help Desk Technician in charge of software assistance and I provide application and system assistance services in favor of the ULSS structures throughout the Triveneto area and of medical and hospital structures for the consultation of medical reports. In my work I use Oracle databases and I perform a tkt tracking activity through trouble ticketing using the following programs: - Oracle SQL Developer and PL/SQL Developer applications; - SysAid for IT Service Management; - PL/SQL on Oracle 11g; - VPN and VNC connections for remote assistance. Show less

Computer lab technician

• Jul 2016 - Oct 2016

I worked as a laboratory computer technician in charge of hardware software maintenance of PCs, printers, monitors, notebooks at the Acs-Alveare Cooperative, also providing technical assistance to its customers throughout the Triveneto area. I worked as a laboratory computer technician in charge of hardware software maintenance of PCs, printers, monitors, notebooks at the Acs-Alveare Cooperative, also providing technical assistance to its customers throughout the Triveneto area.

School assistant

• Mar 2016 - May 2016

I worked as a school collaborator in the LSU (Socially Useful Workers) project with the job of janitor in charge of cleaning, tidying up the classes and preparing the Congress Hall with some small intervention as a computer employee on behalf of the school. I worked as a school collaborator in the LSU (Socially Useful Workers) project with the job of janitor in charge of cleaning, tidying up the classes and preparing the Congress Hall with some small intervention as a computer employee on behalf of the school.

Tecnico junior

• Mar 2015 - Jun 2015

Ho collaborato con la ditta Acs-Service come Tecnico Junior adibito alla ROLLOUT (presso le Filiali della Banca Popolare di Vicenza) dei nuovi pc ed alla dismissione del vecchio hardware comprendente pdl di cassa, stampanti ad aghi, e la dismissione dei Server - ups - switch. Nell'attività era compreso il montaggio e la configurazione dei nuovi pc (Thinclient) e l'imballaggio del vecchio materiale oltre all'assistenza tecnica iniziale. Ho inoltre avuto la possibilità di montare i nuovi Display Informativi all'ingresso di alcune Filiali. Show less

1st level software technician

• Jul 2009 - Jul 2014

I initially worked as a Help Desk operator for the Intesa San Paolo customer for the Operations Table Office which was responsible for providing hardware - software assistance to bank employees for the pdl (cash stations) including: PCs, monitors, printers, scanners, monitors , check reader, speedometer, rollercash and cash in cash out. The activity also included degraded data or telephone line, with Server Restart, Network Closet, switch or patch panel or VoIP line problems. I followed the group specializing in assistance for laptops in connection problems to the docking station and the peripherals connected to them, the 3G connection - WIRELESS, VPN, reinstallation of the operating system and re-domain of the PCs, decommissioning and replacement of old PCs. Subsequently I worked as a Help Desk operator for the Banca di Credito Cooperativo customer for the Iside Office which managed the procedural problems of the customers of this banking group who used the home banking site to make payments, transfers, F24, Mav, Rav and other operations . I also worked as a call receiving officer for the Prada client, with the task of collecting data to delegate calls to second levels or to colleagues in the same office. Finally, I worked at the Fiat Help Desk for Fiat group employees for hardware/software issues relating to PDLs and PC re-domaining, credential cleaning and assistance in using application software. Show less

Tecnico software 2° livello

• Mar 2009 - Jun 2009

Ho lavorato come Tecnico Software di 2° livello adibito al ROLLOUT e l'aggiornamento del programma assicurativo OMNIA che effettuava un update dalla versione 7 alla versione 8. Mi sono occupato degli update pianificati di questo software in tutte le compagnie Assicurative appartenenti al gruppo AXA. Ho lavorato come Tecnico Software di 2° livello adibito al ROLLOUT e l'aggiornamento del programma assicurativo OMNIA che effettuava un update dalla versione 7 alla versione 8. Mi sono occupato degli update pianificati di questo software in tutte le compagnie Assicurative appartenenti al gruppo AXA.

Help Desk Operator

• May 2005 - Jun 2007

I initially worked as an intern through the Vicenza Employment Center, then as a software technician apprentice initially with a part-time contract then transformed into full-time. I dealt with hardware - software assistance to the bank employees of Banca Intesa (which later became Intesa San Paolo following the merger with Banco di Napoli, Banca Intesa and Intesa San Paolo) for the pdl (cash stations) including: pc, monitor, printers, scanners, monitors, check readers, speedometers, rollercash and cash in cash out. The activity also included degraded data or telephone line, with Server Restart, Network Closet, switch or patch panel or VoIP line problems. Show less

Newspaper transport and labelling

• Dec 2005 - May 2007

I worked for the weekly football sports magazine SPORT QUOTIDIANO in which I was in charge of sourcing the newspapers in the press center, then labeling them and transporting them to the sorting center at the Italian post office in Vicenza. I worked for the weekly football sports magazine SPORT QUOTIDIANO in which I was in charge of sourcing the newspapers in the press center, then labeling them and transporting them to the sorting center at the Italian post office in Vicenza.