Experience

MCQ ELETRO SERVICE

• Brazil
• Oil and Gas
• 1 - 100 Employee

• IT Analyst

  • Jan 2019 - Present

  Responsible for the sector of IT, networks, servers, telephony, support for employees.Perform preventive and corrective maintenance of computers, servers, operating systems.Administration and deployment of servers (Windows, Linux).Administration of email services.Service management DNS, DHCP, VPN.Windows file server management.Printing services.Firewall management. Fortigate, Pfsense.Administration and support in Active Directory.Deployment, configuration of monitoring software. Backup service management with backup exec and amazon AWS.Work with Citrix Hypervisor and Hyper -V.Technical support to employees and service to call queues. Kaspersky Antivirus management.Basic service the asterisk telephone center.



Club Athletico Paranaense

• Brazil
• Spectator Sports
• 200 - 300 Employee

• IT Support Analyst

  • Dec 2016 - Dec 2018

  Technical support to employees and points of sales, service to technical calls, level 1 and ll (Help Desk),using Teamviewer, VNC, machine preparation, formatting, image creation using FOG image server , installation, configuration and basic maintenance of printers, installation of analog extensions, responsible for the infrastructure area, knowledge in structured cabling, organization of racks, configuration of wi-fi antennas, switch, activation of network points, configuration of emails , e-mail server management, software and hardware maintenance, call queue follow-up, creation and configuration of network accesses and systems, responsible for sending equipment for repair, responsible for printer supplies and call openings with suppliers , user administration in Active Directory and i systems internal, supervision of IT support team in major events, maintenance and control of IT equipment.



GA Telecom

• Brazil
• Telecommunications
• 1 - 100 Employee

• Computer Technician

  • Apr 2015 - Jun 2016

  Responsible for the physical structure of computers and servers, network user creation, email and access configuration, responsible for IT infrastructure, cable routing, cable crimping, router configuration, switch, installation, configuration and basic maintenance of printers, support to local systems, management and service of technical calls (Help Desk), technical support to employees and external consultants with remote access using Teamviewer, VNC, preparation of machines, configuration of tablets, creation and configuration of accesses in CRM, network accesses, release and blocking of sites and users on the proxy server, basic knowledge of firewall: release of ports, IPs, devices, responsible for the use of CRMs, removal of reports, monitoring of servers, Windows Server 2008 and Windows Server 2012, inventory control and IT park inventory, basic teleconfiguration IP phones, basic access to SQL Server 2008 database, with removal of reports, maintenance of user passwords.



Grupo OVD

• Brazil
• Wholesale
• 500 - 600 Employee

• Computer Assistant

  • Jan 2013 - Dec 2014

  Technical support for company employees and external representatives with remote access, maintenance and formatting of machines, installation and configuration of software, service called technicians (Help Desk), installation, configuration and basic maintenance of printers, support for infrastructure area with cable routing and crimping, preparation of notebooks for external representatives, responsible for the administrative area of the IT sector, sending computer equipment for assistance, requesting toner for the company's printer, responsible for the company's telephony area, with checking accounts and sending bills for payment, inventory control in the IT area.