Experience

Freelance / Self-Employed

• Human Resources Services
• 100 - 200 Employee

• Business Manager

  • Nov 2019 - Present



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Human Resources Generalist

  • Nov 2014 - Present

  • Employee relations senior analyst for the North America and Panama• Provide consulting and partnering with leadership in achieving business objectives, and implementing HR Policies, programs and projects to create an efficient and conflict-free workplace• Provide support to employees in various HR policies and service platforms that include: leaves, compensation, payroll, organizational structure alignment projects and processes and resolve issues and problems• Coordinate and execute workforce transitions, act as liaison with both business and impacted employees. • Assist in development and implementation of human resource policies and its continuous process improvement

• Human Resources Specialist

  • May 2013 - Nov 2014

  • Regional coordinator for job classification and compensation projects• Regional analyst and POC for organizational structure updates and realignment projects • Coordinated and maintained up to date information on salary ranges and organization structure• Global admin for Learning and Development tools, coordinated the proper administration of courses, both instructor-led and in person lessons, participant attendance, content availability and projects for process and service improvement



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tech Support Lead

  • Mar 2011 - May 2013

  Provide On-line telephone/ email IT technical support to end users on their mobile and desktop platforms. * Provide 1st level problem analysis on IT Support* Maintain awareness of new products and services* Resolution of client issues with the aid of available Service Desk tools.



Copa Airlines Call Center

• Customer Service Specialist. Elite- Corporate Department

  • Apr 2010 - Mar 2011

  Sales and Customer Service agent for the Elite/ Corporate department of Copa airlines.Provide assistance to Elite and Coporate members of Copa Airlines over the telephone and email. Maintain an up-to-date database of client's purchases and services to ensure a high quality-delivered service. Provide information on the new services, benefits and the Company policies for the each individual according to their status/ privileges on Copa Corporate.