Didi Prakova
Quality Assurance Technologist at Pacific Lifestyle- Claim this Profile
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English Native or bilingual proficiency
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Bulgarian Native or bilingual proficiency
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Russian Elementary proficiency
Topline Score
Bio
Credentials
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TEFL
Global TEFL - Global Language Training Ltd.Sep, 2014- Sep, 2024
Experience
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Pacific Lifestyle
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Hong Kong
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Wholesale Building Materials
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1 - 100 Employee
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Quality Assurance Technologist
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Jan 2017 - Present
Pacific Lifestyle is one of the UK’s leading importers and distributors of Decorative Lighting, Furniture & Home Décor to National Accounts - John Lewis, Laura Ashley, Debenhams, House of Fraser, The White Company, Wilko, Cox & Cox, Wayfair and Furniture VillageDuties:Working to ISO 9001:2015 Quality Management SystemLiaising with:• National accounts’ Buying and Technical teams to ensure products' compliance to quality, safety & legal standards• Overseas factories to ensure that products adhere to critical path, budget, safety, quality & legal standardsSupporting:• QA teams in India and China• Sales department with end users’ technical enquiries • Design team throughout product and catalogue developmentCreating, assessing and updating:• Technical files • Risk Assessment & Product Evaluation forms• Product related databasesReviewing:• Quality of the goods through pre-shipment inspection reports• Labels and artworkAssessing and approving test reports – LVD, RoHS & REACHRoot cause analysis and setting a preventative action planProviding Operations Director status reports
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Tesco PLC
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Appliances, Electrical, and Electronics Manufacturing
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Customer Assistant
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Jan 2016 - Dec 2016
• Handling customers’ enquiries to the highest possible standard of customer service• Handling customers' complaints in a polite and professional manner• Identifying trends in complaints and highlighting them to the relevant managers• Cash handling • Replenishing and merchandising stock• Keeping the store organised and presentable at all times• Working in a team• Working on own initiativeTesco Values Award August 2016
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The University of Huddersfield
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United Kingdom
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Higher Education
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700 & Above Employee
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Event Assistant
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Sep 2016 - Sep 2016
• Showcasing ongoing research and the collaboration between University of Huddersfield and the European Union• Public engagement: Interacting and engaging the public by involving them in the organised events: games, experiments, lectures, etc.• Providing general information about the event, guided tours of the campus• Assisting in all pre-event preparations (preparing gift bags, distributing gift bags, organising a raffle and rewarding the public for participating)• Supporting event co-coordinator
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Yorkshire Children's Centre
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United Kingdom
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Civic and Social Organizations
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1 - 100 Employee
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Administrative & Customer Assistant
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Feb 2015 - Jan 2016
• Handling customers’ enquiries to the highest possible standard of customer service • Maintaining accurate sales, gift aid and collection/delivery records • Successfully achieving weekly sales targets • Efficient communication with general public, statutory and voluntary organisations and businesses • Managing and supporting volunteers, trainees and placements • Organising the showroom to attract customers’ attention • Weekly inventory auditing • Filing reports, handling documentation in compliance with all NCC guidelines and procedures • Fire warden, first aid and health and safety training • Receiving, accounting, balancing, depositing and securing cash
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Education
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2015 - 2017
The University of Huddersfield
Master's degree (by Research), Linguistics -
2011 - 2014
The University of Huddersfield
Bachelor of Arts (B.A.), English Language
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