Experience

Paga Group Ltd

• Financial Services
• 200 - 300 Employee

• Platform Finance Operation Manager II

  • Dec 2021 - May 2023

  Lagos State, Nigeria -Manage and lead the Platform Finance Operation team, overseeing multiple functions including Fund Transfers (Inward and Outward to and from wallet), Settlement and Dispute Resolution Team, Card Settlement and Dispute Resolution Team, Pool Account Reconciliation Team, and Merchant Remittance and Dispute Resolution. -Ensure availability of funds in Pool accounts and Cashbook to facilitate successful transaction processing without failures. -Design and implement KPI evaluation systems for… Show more -Manage and lead the Platform Finance Operation team, overseeing multiple functions including Fund Transfers (Inward and Outward to and from wallet), Settlement and Dispute Resolution Team, Card Settlement and Dispute Resolution Team, Pool Account Reconciliation Team, and Merchant Remittance and Dispute Resolution. -Ensure availability of funds in Pool accounts and Cashbook to facilitate successful transaction processing without failures. -Design and implement KPI evaluation systems for the team, monitoring performance, and providing necessary training to improve performance. -Prepare and submit regulatory reports to CBN, NDIC, and other regulatory bodies, adhering to guidelines and regulations. -Supervise and review process documentation for all product types within the platform's financial operations, implementing periodic improvements and updates to enhance efficiency. -Collaborate with cross-functional teams during the development, improvement, and successful launch of new products on the Paga platform. Show less



Paga Group Ltd

• Financial Services
• 200 - 300 Employee

• Team Lead - POS Settlement and Dispute Resolution

  • Jan 2017 - Oct 2021

  Lagos, Nigeria -Led the team responsible for accurate settlement of Paga transactions and ensuring only valid disputes were approved within regulatory Service Level Agreements (SLAs). -Collaborated with the product team to implement the Paga electronic receipt application/feature on the admin system and agent platform. -Provided guidance and supervision to team members, ensuring adherence to quality standards and efficient resolution of disputes.

• Team Lead - Inward Transfer Operations

  • Apr 2014 - Aug 2017

  Lagos, Nigeria -Supervised the team responsible for resolving all inbound transaction issues related to manual and automated wallet funding attempts by customers. -Collaborated with the customer support team to address customer wallet funding complaints and implemented process improvements. -Designed and streamlined processes to enhance efficiency and ensure timely resolution of issues.



Kodobe

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Product Designer

  • Jan 2020 - Dec 2020

  Lagos State, Nigeria -Acted as the Lead Designer for the Kodobe Admin Application. -Collaborated with the development team to design and enhance the user interface for the application. -Played a key role in identifying user requirements, conducting usability testing, and providing senior-level supervision to junior designers.



Paga Group Ltd

• Financial Services
• 200 - 300 Employee

• Buisness Developer

  • Jan 2013 - Nov 2013

  Lagos 1. Carried out market competitive activities and present weekly insight report to regional management. 2. Helped organized below the line marketing activities at agents’ outlets, which helped create awareness and drive sales more than 25%. 3. I was able to meet-up and exceed my recruitment and activation target in 3rd quarter of 2013 after joining the Business development team. 4. I provided timely support to my agent network, even on weekend, in order to ensure that they… Show more 1. Carried out market competitive activities and present weekly insight report to regional management. 2. Helped organized below the line marketing activities at agents’ outlets, which helped create awareness and drive sales more than 25%. 3. I was able to meet-up and exceed my recruitment and activation target in 3rd quarter of 2013 after joining the Business development team. 4. I provided timely support to my agent network, even on weekend, in order to ensure that they kept transactions which helped in maintaining and improving my monthly sale count and value. Show less