Steven Dickey, CRME, CHIA

Director Commercial Strategy & Analytics at Radisson Hotel Group Americas
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Contact Information
us****@****om
(386) 825-5501
Location
Minneapolis, Minnesota, United States, US
Languages
  • English -

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Experience

    • United States
    • Hospitality
    • 100 - 200 Employee
    • Director Commercial Strategy & Analytics
      • Mar 2020 - Present

      Leading the commercial strategy and analytics team at Radisson Hotel Group’s Americas hotels.

    • Manager, Revenue Optimization Strategy
      • Jul 2018 - Mar 2020

      Develop and execute a brand level revenue optimization strategy for all hotels in the americas region.Optimize the rate structure to best position our brands in the marketplace giving guests the options they need. Work with third party revenue generation vendors, pilot products, and determine if they are a right fit for our hotelsEnsure our products are used to their full potential by the hotels

    • Revenue Program Manager
      • Aug 2017 - Jul 2018

      Support the use and functionality of third party revenue generating programs in all Radisson Hotels globally. Build strong relationships with vendors to ensure product is delivered to hotels with optima performance.Explore new products and revenue management strategies and measure potential impacts to hotels revenue performance.Run pilot programs with new productsFully implements new solutions and educate hotels on how to use them.Vendors worked with: TravelClick, IDeaS, Nor1, Revenue Matters, OTA Insight

    • Belgium
    • Hospitality
    • 500 - 600 Employee
    • Area Revenue Manager
      • Jun 2015 - Aug 2017

      Area Revenue Manager for Carlson Rezidor managed properties. Daily revenue management, executing rate strategies, segmentation analysis, managing OTA relationships, budget and forecastingProperties Managed: Radisson Red Downtown Minneapolis, MN Radisson Seattle Airport Country Inn and Suites Bothell, WA Country Inn and Suites, San Diego, CA Country Inn and Suites, Sunnyvale, CA Radisson La Crosse, WI Country Inn and Suites Brooklyn Center, MN Park Plaza Bloomington, MNOwner of the Tableau environment for the Managed Hotel groupBuilding dashboards that provide consumed, pace, budget and forecast information to management on property to use to optimize their revenue and sales effortsPartner with IT and Tableau experts at Carlson to ensure the most accurate information is being provided to the team using the best data visualization methods

    • District Revenue Specialist
      • Sep 2013 - Jun 2015

      • Provide revenue support for 65 franchised Country Inn and Suites hotels in the US and Canada.• Analyze room revenue and forecasting reports to highlight opportunities to increase revenue at hotels.• Conduct regular reviews with general manager and provide recommendations to increase revenue.• Review online offers and suggest new opportunities to the hotel.• Analyze hotel’s business mix to ensure property has the right mix to maximize their revenue.• Provide support for our Stay Night Automated Pricing (SNAP) tool. Work with the property so the tool provides the best possible rate recommendations.• Review negotiated bids presented to the hotel; provide recommended rates to offer the client.• Provide recommendations for rate management based on forecasting tools. • Travel to hotel and conduct focused, in person revenue meetings. • Build trusting relationships with franchised hotels to encourage continued engagement with the brand.

    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Sr. Financial Analyst
      • Sep 2012 - Sep 2013

      • Reporting yield initiative results on a monthly basis for North American Division.• Project manager for annual client point of sale fee update process.• Project manager for automating our reporting and invoicing for limousine bookings. • Monitor client revenue trends for ancillary fees.• Prepared detailed reports that forecast potential revenue opportunities for new products.• Audit client contracts to ensure correct services are being provided and proper billing is completed. • Handle many ad-hoc requests from management.

    • Senior Accountant
      • Jun 2007 - Sep 2012

      • Manage revenue for Solutions and Global Hotel Program.• Analyze deferred revenue and unbilled accounts to ensure proper GAAP is being followed.• Coordinate with non-finance departments to ensure that revenue is properly accounted for and billed.• Analyze client revenue to explain and correct variances in client revenue.• Assist with yearly audit of client commission revenue.• Handle many ad-hoc requests from management.• Research and solve client profitability issues. • Complete timely journal entries needed for month-end close.• Complete reconciliations of deferred revenue and unbilled balance sheets.• Enhance and improve current processes with all lines of business.• Record client revenue for the Meetings & Events line of business.• Highly recognized for using accounting information systems to help reconcile balance sheets and streamline out of period journal entries across the department.• Use intercompany accounting to properly distribute revenue and traffic between the United States office and offices in other countries. • Prepare and book a complex revenue accrual for Meetings & Events during month-end. • Prepare monthly client settlement invoices.

Education

  • Keller Graduate School of Management of DeVry University
    Master of Business Administration (MBA), Hospitality Administration/Management
    2012 - 2018
  • Central College
    Bachelor's Degree, Accounting; Economics
    2003 - 2007

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