Experience

Dakar Academy Schools

• Senegal
• Primary and Secondary Education
• 1 - 100 Employee

• Network System Administrator

  • Mar 2023 - Present

  Actively execute project plans for current initiatives including switch builds and installation, router and VPN configurations and installations, and security maintenance.Work together with the school personnel while maintaining privacy.Administered network operations for all the 3 Schools Campuses and 3 Co-ops.Configures, installs, deploys, upgrades, administers, and troubleshoots all Ubiquiti switches and APs for better service and performance.Ensures system security reliability by maintaining device configuration/backups and network monitoring tools, reducing client support by 45%.Manages and configures all networking and security devices before field installation to save time for installation and field support.Troubleshoot and resolve technical issues, providing root cause analysis and closing problem tickets promptly,Provides problem-solving leadership based on operating procedures as needed. Show less

• Information Technology Specialist

  • Sep 2022 - Present

  - Installed, configured, and maintained computer hardware and software systems.- Managed user accounts and permissions, including creating new accounts and resetting passwords.- Monitored and optimized system performance and availability.- Responded to and troubleshoot technical problems and issues.- Provided technical support to users, including training and documentation.- Planned and implemented new systems and system upgrades.- Stayed up-to-date with new technologies and best practices in the field.- Implemented communications strategies and plans to support the organization's goals and objectives. Show less


Glenwood Academy
• United States
• Education Administration Programs
• 1 - 100 Employee
• Technical Consultant

  • Feb 2021 - Oct 2022

Milton Hershey School
• United States
• Education Administration Programs
• 700 & Above Employee
• Family Teacher

  • Jul 2019 - Jan 2021

Monument Academy Public Charter School
• United States
• Education Management
• 1 - 100 Employee
• IT Support Specialist

  • Jul 2018 - Jul 2019


HCL Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support

  • Jan 2016 - Jun 2018

  Performed as a Tier 1 & Tier 1.5 Help Desk Support Technician. * Utilized a variety of software systems including Active Directory and Mainframes. * Installation and configuration of Microsoft platform eg Server O.S, Exchange Mail server, Virtualization Networking (LANS and Wireless technology) * Provided Windows/Microsoft Office troubleshooting & support. * Utilized multiple ticketing systems including Service Now (SNOW), Service Center. * Implemented course of action for first contact resolution for all customers. Show less


NeoNova Network Services
• United States
• Telecommunications
• 1 - 100 Employee
• Technical Support Analyst

  • Mar 2018 - May 2018


Kijani Forests for Change

• Director of Corporate Relations

  • Sep 2013 - Aug 2016

  During my tenure at Kijani, I served as the Director of Corporate Relations and played a crucial role in the planning and implementation of a reforestation project aimed at restoring the ecosystem and promoting community development in the North Marmanet Forest of Kenya, East Africa. Our goal was to establish sustainable models for forest rehabilitation. In this capacity, I collaborated with various national forestry organizations such as the Kenya Forest Service and the Kenya Forest Research Institute, as well as local and international forestry groups like Plant for the Planet and A-Rocha Kenya. Additionally, I was an active member of the Kenya Forest Working Group. Our efforts were recognized and acknowledged through several notable achievements, including being selected as panelists and youth representatives at the XIV World Forestry Congress in Durban in 2015. Additionally, we were the winners of the Land Use category of the MIT Climate Co-Lab competition in 2014 and semi-finalists for the Echoing Green Climate Fellowship in the same year. Our work was also recognized by the Ministry of Environment & Forestry, which approached us to support the drafting of the National Forestry Program. Furthermore, we were proud to be the founding technical partners of the World Resource Institute's "Africa 100 Initiative." Show less



Bridge world College

• Technology Teacher and IT Support

  • Jun 2013 - Jan 2015

  Teach computer classes to College Students My other duties include: -Keeping the computer lab running smooth. -Ensuring that the internet is kept up and is accessible to all students and faculty. -Provide IT support to other teachers and faculty members. -Provide website maintenance and content management. -Graphic Designer (amateur) Teach computer classes to College Students My other duties include: -Keeping the computer lab running smooth. -Ensuring that the internet is kept up and is accessible to all students and faculty. -Provide IT support to other teachers and faculty members. -Provide website maintenance and content management. -Graphic Designer (amateur)



GlogoVic Enterprise

• Installation Specialist

  • Jan 2006 - Jul 2008

  Mapping and coming up with new distribution and transmission line routes. Hole Excavation and Erection of new poles. Inspection of distribution and transmission lines that need to be moved in cases of road and line expansion. Mapping routes for street lights and erection of street lights. Design and construction of new distribution and transmission lines Mapping and coming up with new distribution and transmission line routes. Hole Excavation and Erection of new poles. Inspection of distribution and transmission lines that need to be moved in cases of road and line expansion. Mapping routes for street lights and erection of street lights. Design and construction of new distribution and transmission lines