Experience

Marriott International - India

• Hospitality
• 1 - 100 Employee

• • Jul 2023 - Present

• • Jul 2023 - Jul 2023



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Market Director Strategy - North

  • Feb 2020 - Jul 2023

  Leading strategies in multiple markets for the largest cluster of Marriott hotels in South Asia which has 14 hotels. The cluster is responsible for driving strategies to achieve total hotel revenue targets. Additional responsibilities involves managing owner relationship, alliances and partnerships. Leading strategies in multiple markets for the largest cluster of Marriott hotels in South Asia which has 14 hotels. The cluster is responsible for driving strategies to achieve total hotel revenue targets. Additional responsibilities involves managing owner relationship, alliances and partnerships.



Properly Homes

• Gurgaon, India

• Country Head of Commercial Strategy

  • Aug 2019 - Feb 2020

  We were a bootstrapped start up dealing with Luxury home stays. Budding marketers and housekeepers who wish to create an unique product in our country for travelers who look for experiences beyond hotels. Currently with 450 homes we are present in cities like Delhi, Gurgaon, Goa, Lonavala with 15 more cities in pipeline. Working with the founders my core responsibilities are listed below. • Demand generation • Revenue Management • Customer experience • Partnerships and alliances • Data and quality audit • Content strategies and updates Show less



Taj Hotels

• India
• Hospitality
• 700 & Above Employee

• Director of Revenue and Reservations

  • Mar 2017 - Aug 2019

  Currently, I am a member of the management committee at the hotel; I am responsible to manage INR 200 + crore of total hotel revenue. My current responsibilities are revenue management and reservation using principles of daily revenue management, strategies, digital marketing and distribution. Currently, I am a member of the management committee at the hotel; I am responsible to manage INR 200 + crore of total hotel revenue. My current responsibilities are revenue management and reservation using principles of daily revenue management, strategies, digital marketing and distribution.



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• • Jan 2016 - Mar 2017

  * Develop and recommend sales strategies, room mix, catering contribution, and pricing for the hotel.* Development, implementation and measurement of all Revenue Management activities ensuring execution of the reservations sales process, adherence to sales policies, and establish strategies to optimize revenue from existing demand.* Responsible for the continual development, implementation and monitoring of sales strategies through the collection of historical & current data and future trends to assist with pricing, rate and inventory management.* Create the weekly, monthly and year end forecasts to include the seasonal fluctuations within each segment.* Strategy meetings to ensure the proper mix of group/transient guests while maximizing occupancy and room revenue.* Explore and provide variations in the market mix which would stimulate additional revenue without increasing costs.* Monitor competitor strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management. * Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency. Show less

• • Jul 2014 - Jan 2016

  I am currently, a part of Shangri-La group of Hotels in Bangalore. The hotel has 397 rooms and suites making it the largest in the city. There a total of 12 team members reporting directly to me in my current Job role. My key responsibilities involve Revenue Management, Digital Marketing, Reservations and Business development Key Achievements• Achieved highest Rooms per day in the city for the month of December 2015 (Within three months from opening) • Successfully launched the hotel with over 12 Lakhs online impression for the opening date on social media• Succeeded in trending #bcafe on twitter at an event held to launch it. • Running an effective tactical digital marketing campaign for rooms • Had a successful SPA launch on the Digital platform with real time conversions. • Currently the fastest growing hotel in the city on social media in terms of fan base growth • Successfully listed hotels on all online platforms with immediate positive results. • Managing key corporate accounts • Led the Career day(Mass recruitment) held at the hotel, which was the biggest ever in the city having over 1200 footfall in a day• Created the expense budget for the Sales and Marketing• Created the hotel room and revenue budgets along with director of Revenue Management. • Managed successfully the database for all feeder market segment leading to successful Business development and procuring of new accounts • Was made a lead trainer among the Department heads for Orientation, Induction and behavioral training of 300 hotel team members.• Identified potential and acquired new accounts for the soon to open hotels• Contributed in creating vital hotel policies • Contributed to Marketing initiatives, like community specific marketing and new concepts Show less



Universal Resort

• Maldives

• Head of Reservations and Revenue

  • Dec 2012 - Jul 2014

  Universal resorts currently has Six Luxury resorts operational in Maldives. It has award winning renowned resorts like Baros and Velassaru. Assist the hotels maximize the effectiveness of their brands’ reservation distribution channels and optimize revenue through better Revenue strategies during the various demand periods. Aid the hotels with better MIS that will help them make informed business decisions. Also responsible for the daily operations of central reservations office for Six resorts. Key Achievements • Launched the Mobile Commerce website for all Six resorts. • By effective inventory management and introducing dynamic pricing contributed in increasing the online market share which increased exponentially from a 12% to 23% for the year. • Worked with each hotel create better data recording techniques for a more comprehensive MIS. • Implemented Chanel manager to handle Online tour operator inventory and rates effectively • Led the project of cutover to Opera PMS from Maestro for four resorts • Led the project of installation of payment gateway for two resorts. Show less



Oberoi Hotels & Resorts

• India
• Hospitality
• 700 & Above Employee

• • Mar 2008 - Dec 2012

  Heading reservation and Part of a vibrant team of sales , marketing and Revenue for 30 Oberoi Hotels worldwide services Responsible for FIT reservations (both voice and web process), including inventory management, Data Quality Audits and Guest database management. Have been actively involved in hiring and training of new team members on process and product. Key Achievements • Was ranked the best in the world in reservation services by LQA three years consecutively • Achieved the lowest attrition rate of 15% and 12% for the last two years of being associated with the company• Successfully launched guest database management initiatives to help the hotels in exceeding guest expectations• Implemented smarter tools to audit daily data recording done by the team to help achieve an error free environment.• Was actively involved in sales initiatives for the team which helped garner additional revenue for each hotel. • Prepared and successfully implemented team recognition program. Show less

• • Oct 2003 - Feb 2008

  2003-2005Worked as Food and Beverage assistant at Trident Udaipur.2005-2006Worked as Front office assistant at Trident UdaipurKey Achievements • Successfully managed the transition of reservation services from hotel to Central reservations.• Was part of the team which led the process of re branding of Trident to a Hilton in the year 2004. • Awarded The Employee of the Month during the General Managers Monthly Address.• Awarded two certificates of appreciation for outstanding performance in front office and managing the department in absence of the Front Office Manager. Show less



Trident Udaipur

• Front office superviosr

  • 2006 - 2008