Dibendu Mallick

Service Desk Specialist at Amicus ITS
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Contact Information
us****@****om
(386) 825-5501
Location
Pune, IN
Languages
  • English -
  • Hindi -
  • Bengali -
  • Marathi -
  • Assamese -
Skills

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Jayant Patil

Dibendu is passionate employee as well as learner, He has qualities to perform each and every task given in timeline. His approach is always positive and motivated. He best suit for any culture oriented organization. Strongly recommending him to offer any job in any organization, would love to hire him in my organization if in case i get any opportunity.

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Credentials

  • Speaking Confidently and Effectively
    LinkedIn
    Sep, 2022
    - Nov, 2024

Experience

  • Amicus ITS
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Desk Specialist
      • Dec 2020 - Present

  • Aura Technology
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Desk Analyst
      • Dec 2020 - Present

  • Stantec
    • Canada
    • Design Services
    • 700 & Above Employee
    • IT Analyst
      • Aug 2018 - Oct 2020

      Working into Internal IT, looking at the region software deployment, working on sharepoint site access, Access management Working into Internal IT, looking at the region software deployment, working on sharepoint site access, Access management

  • ITAD Learning
    • Australia
    • E-learning
    • 1 - 100 Employee
    • Process Quality Coach
      • Dec 2015 - Mar 2017

      Responsible for the streamlining Quality operations for ITAD, ensure transnational monitoring, regular feedback to continuously improve the services offered to the end customer. Creating Quality Policies Procedure Guidelines. Conducting calibration session with the Clients. Identifying Process Gaps. Remedies to overcome the Process Gaps. Working on Failure Mode Effective Analysis. Creating the Quality Evaluation Sheet. Working on Continuous process Development… Show more Responsible for the streamlining Quality operations for ITAD, ensure transnational monitoring, regular feedback to continuously improve the services offered to the end customer. Creating Quality Policies Procedure Guidelines. Conducting calibration session with the Clients. Identifying Process Gaps. Remedies to overcome the Process Gaps. Working on Failure Mode Effective Analysis. Creating the Quality Evaluation Sheet. Working on Continuous process Development plans. Conducting Quality Team meet to understand the Areas Of Concerns. Creation of Quality Framework. The role reports to the Compliance Operation Manager and ensure adherence to the Registered Training Organisation’s standards by providing quality assurance in handling the facts of the student learning phase. Show less Responsible for the streamlining Quality operations for ITAD, ensure transnational monitoring, regular feedback to continuously improve the services offered to the end customer. Creating Quality Policies Procedure Guidelines. Conducting calibration session with the Clients. Identifying Process Gaps. Remedies to overcome the Process Gaps. Working on Failure Mode Effective Analysis. Creating the Quality Evaluation Sheet. Working on Continuous process Development… Show more Responsible for the streamlining Quality operations for ITAD, ensure transnational monitoring, regular feedback to continuously improve the services offered to the end customer. Creating Quality Policies Procedure Guidelines. Conducting calibration session with the Clients. Identifying Process Gaps. Remedies to overcome the Process Gaps. Working on Failure Mode Effective Analysis. Creating the Quality Evaluation Sheet. Working on Continuous process Development plans. Conducting Quality Team meet to understand the Areas Of Concerns. Creation of Quality Framework. The role reports to the Compliance Operation Manager and ensure adherence to the Registered Training Organisation’s standards by providing quality assurance in handling the facts of the student learning phase. Show less

  • Webfleet
    • Software Development
    • 300 - 400 Employee
    • Tech Support Exe
      • Nov 2013 - Sep 2015

      Tech support EXE Handling customers GPS navigation device queries. Answering to customers emails regarding the navigation devices. Managing the call Queue. Providing second line support through Remote Access. Providing additional Floor support. Helping the Nesting Batch during the On Job Training. Conducting Floor Briefs. Conducting Fun session as stress buster. Have supported both UK and Australian Customers with their GPS Device issues. Tech support EXE Handling customers GPS navigation device queries. Answering to customers emails regarding the navigation devices. Managing the call Queue. Providing second line support through Remote Access. Providing additional Floor support. Helping the Nesting Batch during the On Job Training. Conducting Floor Briefs. Conducting Fun session as stress buster. Have supported both UK and Australian Customers with their GPS Device issues.

  • ITL Pvt Ltd
    • Delhi
    • Customer Care Representative
      • Jan 2007 - Feb 2008

      Taking care of Customer Mobile Broadband issues. Providing New Broadband Connections. Providing Floor Support Taking care of Customer Mobile Broadband issues. Providing New Broadband Connections. Providing Floor Support

Education

  • MIRM
    PGDM, General mangement
    2020 - 2022
  • ISME
    GPBM, People Management,
    2009 - 2011
  • International School of Management Excellence
    ISME, GPBM
    2009 - 2011
  • vivekanand college
    Bachelor of Arts - BA, English/Language Arts Teacher Education
    2006 - 2008

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