Program Manager

• Mar 2022 - Present

Project Manager

• Jan 2021 - Mar 2022

- Managed new customer AI trial projects from inception to completion- Worked with Sales team and customer to understand and set project and AI expectations- Acted as first point of contact and escalation both internally and externally- Engaged with executive level project sponsors both internally and externally- Managed multiple trial projects at any single time- Liaised with Legal team on SOW/MSA/DPA agreements relating to the projects- Worked with internal development and R&D teams to improve AI models in use at customer environments Show less

Project Manager

• Jul 2019 - Dec 2020

- Managing client software upgrade projects from inception to completion. - Acting as the first point of escalation for clients, handling client expectations and handling queries on behalf of clients. - Holding project launch calls and giving internal and external presentations on project methodologies. - Managed the first waves of a new upgrades project methodology and formed lessons learned sessions off the back of these, recommending areas of improvement. - Managing 10+ projects at times with projects in various stages of progression. Show less

Business Analyst / Project Management

• Jul 2016 - Jul 2018

- Acted as the Project Coordinator on the EMEA section of a global project that affects reporting systems. 26 countries and 10 systems were in the project scope. Lead four offshore teams (three development and one QA) and ensured these teams work to agreed timelines. Coordinated delivery dates and environments with other global projects, e.g. Brexit and Windows2003 Server Remediation. Created weekly and monthly reports based on project status. Employed SAFe Agile methods where possible. Efficiently dealt with any issues that arose for our teams and prioritised work that needed attention. - Lead BA on the introduction of policy documents functionality to the DuckCreek rater for four European countries. Tasked with defining requirements for business representatives and monitoring the development team in creating the solution. This project was created in the CA Rally Agile tool and the project was run in an agile fashion. I was tasked with creating the user stories for the development team. I was also involved with QA testing and raising any relevant defects and signing off on any fixed defects. I also acted as the UAT coordinator with the business representatives and drafted UAT completion reports. - Created customer satisfaction surveys using the PollDaddy survey tool and produced powerpoint presentations to represent the findings of these surveys. Created monthly reports based on adoption metrics of new systems within AIG. Show less

Barman

• Jun 2012 - Jun 2016

Student

• Sep 2012 - May 2016

Business Information Systems student. Qualified with higher second class honours (2.1). Business Information Systems student. Qualified with higher second class honours (2.1).

Technical Support Engineer Intern

• Mar 2015 - Aug 2015

Worked as a member of the Remote Proactive team at EMC for this college placement. Mainly supported the VNX product. Provided technical assistance to customers as well as members of the EMC Scheduling and Dispatch team. Worked as a member of the Remote Proactive team at EMC for this college placement. Mainly supported the VNX product. Provided technical assistance to customers as well as members of the EMC Scheduling and Dispatch team.

Customer Service

• Jun 2013 - Sep 2013

Handled business and private customer queries. Handled business and private customer queries.