Dian Puspasari

Search Engine Optimization Specialist at Klout 9
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Contact Information
us****@****om
(386) 825-5501
Location
Lafayette, Louisiana, United States, US
Languages
  • English Professional working proficiency
  • Indonesian Native or bilingual proficiency
  • Malay Full professional proficiency
Skills

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Bio

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LinkedIn User

A highly talented individual with a wide range of skills in marketing and social media. Her ability to work independently as well as a key team player has led to the success of many marketing campaigns. She is a creative thinker who creates very engaging and successful content which has had a big impact on the development of our brand and product marketing campaigns.

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Credentials

  • Google Analytics 4 Certification
    Skillshop
    Jul, 2023
    - Nov, 2024

Experience

  • Klout 9
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Search Engine Optimization Specialist
      • Sep 2021 - Present

      - Develop and implement SEO strategies to increase organic traffic, keyword rankings, and conversions. - Manage multiple clients across various industries and verticals. - Collaborate with the web development team to resolve technical SEO issues. - Write and edit website copy and blogs. - Conduct competitive analyses and in-depth keyword research. - Manage and lead a team of content writers. - Stay updated on SEO best practices by actively participating in Twitter and Slack communities. - Set up and manage business listing platforms, such as Google Business Profile, Yelp, and Bing Places, for local clients. - Increased a client’s organic traffic by 192% year-over-year. - Increased a client’s organic conversions by 87% within a three-month period (Apr-Jun 2023) compared to the previous period. Show less

  • University of Louisiana at Lafayette
    • United States
    • Higher Education
    • 700 & Above Employee
    • Graduate Research And Teaching Assistant
      • Aug 2019 - May 2021

      - Performed teaching and other teaching-related duties, such as holding office hours and grading assignments. - Created content for the Graduate Student Spotlight series posted on the department’s Facebook and Instagram. - Conducted marketing communication research by performing in-depth interviews with undergraduate students. - Assisted professors in conducting qualitative research; paper presented at the 2020 Midwinter Conference of the Association for Education in Journalism and Mass Communication (AEJMC). Show less

  • brandRUSSO
    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Marketing Intern
      • Aug 2020 - Dec 2020

      - Performed social media analysis and competitor research for clients. - Built social media holiday calendars for clients in different industries. - Developed PR, social media, and marketing strategies for multiple clients. - Performed social media analysis and competitor research for clients. - Built social media holiday calendars for clients in different industries. - Developed PR, social media, and marketing strategies for multiple clients.

  • Everus Technologies Sdn Bhd
    • Malaysia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • SEO and Social Media Strategist
      • Dec 2017 - May 2019

      - Day-to-day monitoring of social media channels : Facebook, Twitter, Instagram, and Telegram. - Developed and implemented strategies to increase user engagement across social media channels. - Reviewed site content to include relevant keywords, improve user experience, and identify backlink opportunities. - Created and distributed newsletters using SendinBlue and MailChimp targeted to users in Malaysia, Indonesia, and other international markets. - Preparation of weekly email newsletter and direct marketing campaigns. - Assisted the editorial team in researching keywords for best SEO practices. Show less

  • Mindpearl
    • South Africa
    • Outsourcing/Offshoring
    • 500 - 600 Employee
    • Customer Sales and Service Representative
      • Jul 2016 - Oct 2017

      - Advised customers of Malaysia Airlines on ticketing and reservation matters through email, inbound and outbound calls in three languages: Bahasa Indonesia, Malay, and English. - Notified passengers of any advanced schedule change by Malaysia Airlines via emails and short messages. - Responded to emails from travel agents and customers regarding ticketing and reservation related enquiries. - Advised customers of Malaysia Airlines on ticketing and reservation matters through email, inbound and outbound calls in three languages: Bahasa Indonesia, Malay, and English. - Notified passengers of any advanced schedule change by Malaysia Airlines via emails and short messages. - Responded to emails from travel agents and customers regarding ticketing and reservation related enquiries.

  • Scicom MSC Berhad
    • Malaysia
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Contact Center Consultant
      • Mar 2015 - Apr 2016

      - Handled customer inquiries in Bahasa Indonesia, Malay, and English. - Resolved issues at 85% rate by providing necessary technical support to customers, referred only the most complex to the second level support and ensured that the issue had been escalated correctly. - Received an average of 36% Net Promoter Score (NPS), 15% higher than company’s average score and 14% higher than team’s average score, by listening attentively to customer issues and providing solutions. - Handled customer inquiries in Bahasa Indonesia, Malay, and English. - Resolved issues at 85% rate by providing necessary technical support to customers, referred only the most complex to the second level support and ensured that the issue had been escalated correctly. - Received an average of 36% Net Promoter Score (NPS), 15% higher than company’s average score and 14% higher than team’s average score, by listening attentively to customer issues and providing solutions.

Education

  • University of Louisiana at Lafayette Graduate School
    Master of Science - MS, Communication and Media Studies
    2019 - 2021
  • Universitas Indonesia (UI)
    Bachelor’s Degree, Mass Communication/Media Studies
    2010 - 2014

Community

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