Experience

Pida Beauty
• Qatar
• Manufacturing
• 1 - 100 Employee
• Operation and Logistics Officer

  • Feb 2023 - Present

Defensa Project Support & Supply
• Defense and Space Manufacturing
• 1 - 100 Employee
• Project Coordinator

  • Nov 2021 - Dec 2022


KHALID SCIENTIFIC CO.

• Qatar
• Hospitals and Health Care

• Executive Secretary

  • May 2012 - Jul 2019

  Handling the Managing Directors Incoming & outgoing e-mails.Attending calls/queries specially regarding Managing Director.Construct and prepare memos and communications for the Managing Director.Prepares daily agenda from supervisors and some selected sales personnel.Coordinates Managing Directors monthly planner & travel agendas.Other / Personal Tasks required by Managing Director.Events Coordinator for Company Events.Checking all the Tender Announcement’s (News Paper and thru Monaqasat)Registering / Checking all the RFQ /LOA / important communication by email and FAX and disseminating to the concerned Division.Making sure that all files are well organized.Monthly Reports. Show less

• Supply Chain Specialist

  • Apr 2012 - May 2015

  Main Duties:Preparation of Orders, Inspection Sheet & Delivery Notes.Review and approved order acknowledgement from suppliers.Coordinates with the supplier and customer for order related matters.Negotiates with Forwarder. E.g. (GWC, PANALPINA, DHL, ARAMEX, FEDEX).Ensures that the shipping documents were as per Customs Rules on documentation and received prior to the arrival of the goods.Ensures that goods arrived prior were in accordance with the order placed; if discrepancies were found, initiated immediate communication with the supplier.Monitors Inventory.Notify Customers once shipment is cleared from customs and request for delivery slot especially for huge/bulk shipments.Ensure on-time delivery of products to customer.Monthly Reports for Supply Chain Division. Train new Logistics Admin.Other Duties advise by Division Head and colleagues. Other Task: Logistics Coordinator:Monitor Clearance and DeliveryPrepare shipping documents & request necessary payment to accounts for clearance. (Custom Duty, DO & Freight Charges).Preparing Documents for EPC Approval upon customs clearance.Prepares Pre Clearance Form and Final Clearance Form.Delivery Reports. Show less

• Tender Admin

  • Jul 2012 - Sep 2012

  To facilitate the efficient administration of bids, bid reviews and associated bid documentation.Assist with production of final bid documents and arrangements to supply these documents to the customer within defined tender deadlines.Preparation of Bank guarantee, Pricing, Tender Bond & Performance Bond.Monitor bid/quotation throughout the process, providing weeklyStatus/exception reports as required.Undertake other administrative tasks as required.Transferring Orders to Logistics. Show less



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service Representative

  • Feb 2012 - Mar 2012

  Responsible for interacting with customers and providing information in response to company’s product and services. Communicates to clients by telephone, fax, and email. Solving customer's problems and helping them. Entering data onto a computer system, either while on the phone with the customer. Deal with complaints and will be required to calm and satisfy angry or even aggressive customers. Incoming and outbound calls. Using content management systems to maintain and update websites and internal databases Organizing and storing paperwork, documents and computer-based information. Photocopying and printing various documents, on behalf of other colleagues. Show less



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2010 - Dec 2011

  Boost Mobile under Sprint Nextel In bound calls: • Respond to customer complaints by using agreed customer service procedures to ensure a satisfactory resolution. • Handling different accounts. • Emailing client’s concern to support team and refers to the appropriate individuals/department when necessary • Inform clients of existing promos, convinces customers to avail new and existing products. • Encode/record all call details and data entries in the existing applications software to maximize its use to facilitate precise generation of reports. • Complete and submit all required reports for the shift supervisor/manager • Get referrals from existing clients. Out bound calls: • Acquired possible sales for the company. Meeting the target sales and beyond. • Provides customer service over the phone, handling customers concerns. • Discuss features, advantages, and benefits of products; up selling of products and services. • Encode/record all call details and data entries in the existing applications software to maximize its use to facilitate precise generation of reports. • Complete and submit all assigned and required reports for the shift supervisor/manager. Show less