Dianne Lawson, PMP
Director Of Client Services at Secure BioMed Evaluations- Claim this Profile
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Bio
Credentials
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Six Sigma Yellow Belt
6Sigma StudyOct, 2014- Oct, 2024 -
PMP - Project Management Professional
Project Management Institute of Minnesota (PMI-MN)Aug, 2011- Oct, 2024 -
ISO 9000
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Experience
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Secure BioMed Evaluations
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United States
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Biotechnology
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1 - 100 Employee
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Director Of Client Services
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Mar 2018 - Present
Work with the Technical, Quality and Regulatory teams to ensure multiple projects involving technical documentation, quality systems, and regulatory registrations are on target for their deliverables Report status of projects to the Vice President of operations Ensure all work is entered correctly in the time management and billing system Facilitate meetings and ensure action items are completed Work with the Technical, Quality and Regulatory teams to ensure multiple projects involving technical documentation, quality systems, and regulatory registrations are on target for their deliverables Report status of projects to the Vice President of operations Ensure all work is entered correctly in the time management and billing system Facilitate meetings and ensure action items are completed
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SPH Analytics
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Project Director
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Mar 2016 - Jan 2018
• Management and direction of project scope, deliverables, issue resolution, risk management, contingency planning, budget, and timeline • Drives projects from inception to completion on time and within budget • Ensures that project documents are complete, current, and stored properly • Follows a defined project management methodology • Effectively communicates information to senior leadership • Accountable for detailed project planning using both agile and waterfall… Show more • Management and direction of project scope, deliverables, issue resolution, risk management, contingency planning, budget, and timeline • Drives projects from inception to completion on time and within budget • Ensures that project documents are complete, current, and stored properly • Follows a defined project management methodology • Effectively communicates information to senior leadership • Accountable for detailed project planning using both agile and waterfall methodologies • Bring consistency and standards to the execution of project initiatives • Maintain existing programs while adding new clients • Establish meaningful schedules in a format that is usable by the project team including summary schedules, break-out schedules, and workaround management • Complete necessary QA reviews and process checks • Work closely with the project team and stakeholders to ensure compliance with existing SPHA methodologies • Provide expert project management advice as it relates to methodologies, procedures, tools, templates, techniques, standards, and best practices • Conducts post-implementation review and documents lessons learned into future plans • Follow process to obtain signoff, completion, and project transition Show less • Management and direction of project scope, deliverables, issue resolution, risk management, contingency planning, budget, and timeline • Drives projects from inception to completion on time and within budget • Ensures that project documents are complete, current, and stored properly • Follows a defined project management methodology • Effectively communicates information to senior leadership • Accountable for detailed project planning using both agile and waterfall… Show more • Management and direction of project scope, deliverables, issue resolution, risk management, contingency planning, budget, and timeline • Drives projects from inception to completion on time and within budget • Ensures that project documents are complete, current, and stored properly • Follows a defined project management methodology • Effectively communicates information to senior leadership • Accountable for detailed project planning using both agile and waterfall methodologies • Bring consistency and standards to the execution of project initiatives • Maintain existing programs while adding new clients • Establish meaningful schedules in a format that is usable by the project team including summary schedules, break-out schedules, and workaround management • Complete necessary QA reviews and process checks • Work closely with the project team and stakeholders to ensure compliance with existing SPHA methodologies • Provide expert project management advice as it relates to methodologies, procedures, tools, templates, techniques, standards, and best practices • Conducts post-implementation review and documents lessons learned into future plans • Follow process to obtain signoff, completion, and project transition Show less
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Project Consultant
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Oct 2014 - Mar 2015
• Assist with the start up and development of the new PMO office for the South Area Customer Operations • Establish and document PMO processes and best practices • Establish project review meetings to evaluate new initiatives and align to project portfolio, determine readiness for governance, and evaluate project constraints • Responsible for the program management of Customer Service Strategic Initiatives • Adhere to our established project/program management methodology by… Show more • Assist with the start up and development of the new PMO office for the South Area Customer Operations • Establish and document PMO processes and best practices • Establish project review meetings to evaluate new initiatives and align to project portfolio, determine readiness for governance, and evaluate project constraints • Responsible for the program management of Customer Service Strategic Initiatives • Adhere to our established project/program management methodology by providing overall leadership and management of cross functional implementations • Communicate written and verbal status for open projects across all levels of leadership through reporting, presentations, and meetings • Identify, perform impact assessments, determine mitigation plan, resolve project team issues, and/or escalate when appropriate Show less • Assist with the start up and development of the new PMO office for the South Area Customer Operations • Establish and document PMO processes and best practices • Establish project review meetings to evaluate new initiatives and align to project portfolio, determine readiness for governance, and evaluate project constraints • Responsible for the program management of Customer Service Strategic Initiatives • Adhere to our established project/program management methodology by… Show more • Assist with the start up and development of the new PMO office for the South Area Customer Operations • Establish and document PMO processes and best practices • Establish project review meetings to evaluate new initiatives and align to project portfolio, determine readiness for governance, and evaluate project constraints • Responsible for the program management of Customer Service Strategic Initiatives • Adhere to our established project/program management methodology by providing overall leadership and management of cross functional implementations • Communicate written and verbal status for open projects across all levels of leadership through reporting, presentations, and meetings • Identify, perform impact assessments, determine mitigation plan, resolve project team issues, and/or escalate when appropriate Show less
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Hewlett-Packard
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United States
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Information Technology & Services
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300 - 400 Employee
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Project Manager III
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Nov 2012 - Nov 2013
• Manage project delivery. • Manage project financials, including business impact. • Meet/exceed approved budgets. • Provide reliable forecasts. • Manage stakeholder relationships. • Manage project team. • Manage internal as well as external resources; aware of skills development. • Provide performance review input and development recommendations for team members. • Manage project delivery. • Manage project financials, including business impact. • Meet/exceed approved budgets. • Provide reliable forecasts. • Manage stakeholder relationships. • Manage project team. • Manage internal as well as external resources; aware of skills development. • Provide performance review input and development recommendations for team members.
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Alcatel-Lucent
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Telecommunications
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1 - 100 Employee
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Program/Project Manager
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Sep 1996 - May 2009
Supporting the AT&T Metro Customer for Cable Out projects • Striving for on-time delivery of material; managing risks; resolving problems and working to meet/exceed schedules and maintain quality on key projects • Managing customer relationships • Internal reporting and external reporting to the customer • Achieved customer satisfaction goal of zero defects and zero back-log, significant in improving the monthly customer report card from B- to A- within a year by: •… Show more Supporting the AT&T Metro Customer for Cable Out projects • Striving for on-time delivery of material; managing risks; resolving problems and working to meet/exceed schedules and maintain quality on key projects • Managing customer relationships • Internal reporting and external reporting to the customer • Achieved customer satisfaction goal of zero defects and zero back-log, significant in improving the monthly customer report card from B- to A- within a year by: • Negotiating with manufacturing for best material delivery dates • Serving as liaison between Engineering, Installation, and Order Management teams and the customer • Successfully managed multiple projects across the United States, while controlling costs in order to maintain the budget Show less Supporting the AT&T Metro Customer for Cable Out projects • Striving for on-time delivery of material; managing risks; resolving problems and working to meet/exceed schedules and maintain quality on key projects • Managing customer relationships • Internal reporting and external reporting to the customer • Achieved customer satisfaction goal of zero defects and zero back-log, significant in improving the monthly customer report card from B- to A- within a year by: •… Show more Supporting the AT&T Metro Customer for Cable Out projects • Striving for on-time delivery of material; managing risks; resolving problems and working to meet/exceed schedules and maintain quality on key projects • Managing customer relationships • Internal reporting and external reporting to the customer • Achieved customer satisfaction goal of zero defects and zero back-log, significant in improving the monthly customer report card from B- to A- within a year by: • Negotiating with manufacturing for best material delivery dates • Serving as liaison between Engineering, Installation, and Order Management teams and the customer • Successfully managed multiple projects across the United States, while controlling costs in order to maintain the budget Show less
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Bell Labs Lucent Technologies
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Libraries
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1 - 100 Employee
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Manager and Application Owner for System/tool for the Services Team
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Jan 2001 - Sep 2007
Business Application Owner for Services Link, a global application for problem assignment, job status, and activity/task completion status to SAP for all Services • Implemented processes and rules to make Services Link Sarbanes Oxley Compliant • Identified and Implemented processes and system enhancements to allow cost savings and cost avoidance for the North American Installation team; and managed the projects to completion, measuring the results • Work with Services teams and… Show more Business Application Owner for Services Link, a global application for problem assignment, job status, and activity/task completion status to SAP for all Services • Implemented processes and rules to make Services Link Sarbanes Oxley Compliant • Identified and Implemented processes and system enhancements to allow cost savings and cost avoidance for the North American Installation team; and managed the projects to completion, measuring the results • Work with Services teams and Project Management to cut down on reschedules, and ensure that data flows through the systems correctly for billing and revenue recognition
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Global Deployment Manager Systems Support
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Jan 1996 - Jan 2001
Global Deployment Manager Systems Support Managed deployment of Lucent Technologies systems and tools globally, to Installation, Customer Service, Project Management, and Engineering Organizations • Managed a team consisting of project managers, deployment managers, and trainers • Responsibilities of the team included: Creating and leading steering committees; collecting and prioritizing development requests; and developing a project and deployment plan; creating metrics;… Show more Global Deployment Manager Systems Support Managed deployment of Lucent Technologies systems and tools globally, to Installation, Customer Service, Project Management, and Engineering Organizations • Managed a team consisting of project managers, deployment managers, and trainers • Responsibilities of the team included: Creating and leading steering committees; collecting and prioritizing development requests; and developing a project and deployment plan; creating metrics; coordinating testing; and training
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Education
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1996 - 2000
Shorter University
Bachelor, Business Management -
2010 - 2011
Chattahoochee Technical College
Allied Health Science cert, and Updated Microsoft office course, Microsoft Office
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