Director Of Residential Services

• Nov 2016 - Present

Director of Program and Family Engagement

• Jul 2013 - Apr 2016

Serve as the primary liaison with Daystar families, assisting them with admissions process, and helping to facilitate their child’s care coordination and services while at Daystar. • Interfaces with all relevant service providers, including but not limited to OPWDD, Medicaid Service Coordinators, Early Intervention, Strong Memorial Hospital discharge nurses and social workers, Monroe County Preventive/Protective case workers, Lifetime Care/CompassionNet. • Stewards existing community partnerships and helps create new opportunities for collaboration with other community-based agencies and client referral sources. • Facilitates communication between Nursing Department, Education Director, and families to ensure the agency has the full scope of information necessary to develop an appropriate care plan for each child • Increased enrollment from 8 families to 34 families within the first eight (8) months of hire date. • Manages bi-monthly Family Social Hours and hosts guest speakers for family training and education • Conducts full eligibility screening of various funding streams for each child and assists with eligibility processes to obtain funding aligned with Daystar’s funding model. • Maintains all admissions, educational and nursing data entry for community speaking purposes and grant writing. • Conducts interviews with Lead Teacher and Teacher Aide interviewees. • Produce and improve policies and procedures of the agency. Show less

Financial Case Manager

• Dec 2011 - Jul 2013

Case Manager assisting patients and families in their efforts to secure insurance for outpatient, inpatient, and aftercare services. • Identify if a patient qualifies for Medicaid/Aid to the Disabled, assist with completing the application until process is complete and act as the authorized representative for patient/family. • Conduct outreach in the community to meet with patients/families on an as needed basis. • Work alongside Departments of Social Services in various counties to aide in the Medicaid process. • Work injunction with Social Workers to facilitate patient discharge barriers. • Maintain case records and accurate, complete database notes for each patient. • Serve as Program Coordinator for the Upstate Providers for Patient Access and Outreach Board Show less

Care-at-Home Service Coordinator

• Aug 2009 - Dec 2011

Individualized service planning and advocacy for special needs and medically frail children and their families. • Identify service needs, issues, and concerns for 20-25 families. • Compile documentation (IEP, Psych, Social, medical, etc.) necessary to coordinate enrollment and secure services on behalf of the consumer and maintain eligibility. • Work hand in hand with educational systems, medical emergencies, Medicaid, environmental modification agencies, OPWDD, DDSO, family reimbursement agencies, DOH, and appeals processes. • Maintain neat and presentable case records for each person served. Show less