Experience

PGT Solutions
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Business Process Architect

  • Nov 2021 - Present

Tenet Healthcare/Optomi
• Business Analyst

  • Jul 2021 - Nov 2021


McKesson

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Programs Solution Senior Implementation Analyst

  • Feb 2019 - Jul 2021

  Project Manager and Implementation Consultant for the Clinical Programs Solution with high client satisfaction. Created Standard Operating Procedures for vendor implementation that reduced implementation time line by a 10%. Appointed as vendor contact by department management due to performance. Analyzed client usage of the Clinical Programs and made recommendations that resulted in increase in over-the-counter sales. Project Manager and Implementation Consultant for the Clinical Programs Solution with high client satisfaction. Created Standard Operating Procedures for vendor implementation that reduced implementation time line by a 10%. Appointed as vendor contact by department management due to performance. Analyzed client usage of the Clinical Programs and made recommendations that resulted in increase in over-the-counter sales.



Harris Healthcare/QuadraMed Corporation

• Principal Implementation Consultant

  • Apr 2005 - May 2018

  Reduced implementation timeline for major Canadian client by more than 40% by recommending changes to current employee assignments and changing implementation strategy. Developed and implemented templates and standards for user training. Reduced the time spent to create training documentation by 30%, as well as provided conformity in documentation. Provided leadership and product solution expertise that met both corporate and local facility requirements and increased both regulatory and client reporting satisfaction. Increased productivity by 25% by developing new implementation package for 3rd party integration. Created product standards that improved data consistency by 20%. Assisted with day-to-day operations by providing reporting, tracking incidents and action items, performing analysis, mitigating risk and problem resolution. Recommended system changes that optimized efficiency, productivity, reporting and user satisfaction. Work with resource managers identify the skills, duration and effort required for successful project execution and for statement of works. Reduced implementation time by 25% by creating new product packaging. New packaging resulted in more competitively priced solutions, which resulted in three new sales. Assigned to a failing contract with Saudi Arabia National Guard. Through personal service and dedication to excellence, saved the multi-million-dollar contract. Resulted in client signing 2 more regions. Guided client on database customization changes needed for Meaningful Use and ARRA. Client successfully met the criteria. Scrum team member. Development Life Cycle (SDLC) project management Experience working with the Agile process Show less



Misys Healthcare Systems

• United States
• Software Development
• 100 - 200 Employee

• Senior Implementation Consultant

  • Jun 2000 - Apr 2005

  Developed process improvement techniques and reduced implementation timeline by 35%, by creating database standards, workflow processes, and implementation tools and documentation. Created templates for 35 workflows in 5 days. Templates reduced documentation time by 40%. Awarded Peak Performer award by Senior Leadership. Team Leader for United States and International Clients. Created and designed product, scope, standards and implementation plan for each country. Successful go lives were achieved as a byproduct coordinating the team from workflow to go live. Standards reduced implementation time by 15%. Implemented the re-design of the implementation and training methodology. Using new methodology, achieved repeatable and consistent processes for US, Japan, and Australia implementations Project Manager back up for Japan, and Australia contracts. Responsibilities included: Client communications, internal and external status reports Identify and refine required changes, create requirement documentation and communicates needed changes to development team ICD-9 and CPT4 procedure coding linking Coordinated the development of Radiology, Registration/ADT, Enterprise Scheduling, Transcription Services and Order Communications products. Created implementation guidelines, database content, workflow process, and standards that were used by Implementation Managers throughout the project life-cycle. Trainer and mentor for new hires. Created training program for new implementation analysts. Reducing on boarding time by 20%, enabling analysts to be billable quicker. Show less