Experience

Riverside Magnet School
• United States
• 1 - 100 Employee
• Intervention Specialist

  • Nov 2021 - Present


ConnectiCare

• United States
• Insurance
• 300 - 400 Employee

• Call Center Representative

  • Aug 2019 - Nov 2019

  Managed large amounts of inbound calls in a timely manner. Followed communication scripts when handling different topics. Identify customers needs, clarify information, research every issue, providing solutions and or alternatives. Managed large amounts of inbound calls in a timely manner. Followed communication scripts when handling different topics. Identify customers needs, clarify information, research every issue, providing solutions and or alternatives.



Alarm New England

• United States
• Security and Investigations
• 1 - 100 Employee

• Call Center Representative

  • Jul 2015 - Feb 2016

  Verify passcodes and dispatch fire or police in response to alarms. Troubleshooting to assist clients with resetting, bypassing and general help with the alarm system. Verify passcodes and dispatch fire or police in response to alarms. Troubleshooting to assist clients with resetting, bypassing and general help with the alarm system.