Family Support Specialist

• Jan 2023 - Present

Remote Human Resources Manager/ administrative assistant

• Jul 2021 - Jan 2023

General Manager

• Nov 2015 - Jul 2021

Maintain atmosphere of compliance by managing all store operations to ensure that, among other things, sales transactions, customer payments and collection activities are properly performed in accordance with the Company’s operating procedures and all applicable laws Increase store profitability through customer relationship development, community involvement, marketing, soliciting new business sources, employee training and managing all store operating expenses Coach, lead and develop all team members to maximize their performance potential Direct, prioritize, delegate and supervise the work of all store employees Accurately determine loan values based off of a comprehensive vehicle appraisal Collaborate on recruitment efforts for position openings Interview and hire qualified candidates, as well as train current staff on company policies and operational procedures Prepare and analyze company reports and communicate information as necessary to various levels of management Show less

Manager

• Jun 2012 - Nov 2015

Set up and explained new membership contracts. Prepared financial pages for presentation to senior management. Collected and reported monthly expense variances and explanations. Created presentation formats for monthly/quarterly reviews of expense charge-outs. Prepared accurate financial statements at end of the quarter. Completed and mailed bills, contracts, policies, invoices and checks. Maintained friendly and professional customer interactions. Reviewed and edited loan agreements to ensure accuracy. Hired and trained staff. Profit and loss reports Collections Taking payments Show less

Supervisor

• Oct 2010 - Jun 2012

Key holder Training Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Directed calls to appropriate individuals and departments. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Helped drive sales goals and achieve monthly quotas. Routinely answered customer questions regarding merchandise and pricing. Created and maintained an organized database to develop promotional sales. Participated in physical inventory counts every time period. Recommended alternative items if product was out of stock Show less

Sales Manager

• Sep 2008 - Oct 2010

Alerted customers to upcoming sales events and promotions. Priced merchandise, stocked shelves and took inventory of supplies. Supported the sales team in writing proposals and closing contracts. Developed a comprehensive training program for new sales associates. Trained all incoming sales team members. Contacted customers by phone and email in response to inquiries. Built relationships with customers to increase likelihood of repeat business. Wrote sales slips and sales contracts. Show less

Manager

• May 2006 - Sep 2008

Solved unresolved customer issues. Maintained accurate records of past due customer account activity. Managed work flow to exceed quality service goals. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Personal loans 10k Car loans 15k Notary public Insurance sale (Gap) Collections, Field visit Training Taking payments Solved unresolved customer issues. Maintained accurate records of past due customer account activity. Managed work flow to exceed quality service goals. Compiled financial reports pertaining to cash receipts, expenditures and profit and loss. Personal loans 10k Car loans 15k Notary public Insurance sale (Gap) Collections, Field visit Training Taking payments

Manager/Accounts payable

• Mar 2004 - May 2006

Accounts payable, supervising, payroll, job site updates, marketing, inventory, Accounts payable, supervising, payroll, job site updates, marketing, inventory,