Diane Webster

Service Team Lead at HUB Customer Central (HCC)
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Contact Information
us****@****om
(386) 825-5501
Location
Windsor, Ontario, Canada, CA
Skills

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Bio

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Credentials

  • Alberta Registered Insurance Broker
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  • Newfoundland Registered Insurance Broker
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  • Nova Scotia Registered Insurance Broker
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  • PEI Registered Insurance Broker
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  • Registered Insurance Broker of Ontario
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Experience

  • HUB Customer Central (HCC)
    • Canada
    • Insurance
    • 1 - 100 Employee
    • Service Team Lead
      • Mar 2023 - Present

      Responsible for collaborating with a group of Personal Lines brokers.

    • Service Mentoring Team Lead
      • Jun 2020 - Mar 2023

      After working in the industry for a few years I felt passionate about educating clients and fellow brokers understand the importance of insurance. This role was all about coaching a team of new brokers to the industry for Personal Lines insurance. Also worked cohesively with the Training department in regards to content creation, licensing and process alignment.

    • Service Account Manager
      • Aug 2018 - Jun 2020

      Acquired from Cypher Systems Group.

  • Cypher Systems Group (CSG)
    • Canada
    • Insurance
    • 1 - 100 Employee
    • Service Account Manager
      • Aug 2015 - Aug 2018

      This role was my first step outside of the retail world. Achieved influential customer service while adhering to Personal Lines underwriting and individual metrics. Earned the opportunity to act as a Broker Coach to assist brokers throughout the company. This role was my first step outside of the retail world. Achieved influential customer service while adhering to Personal Lines underwriting and individual metrics. Earned the opportunity to act as a Broker Coach to assist brokers throughout the company.

  • Justice
    • United States
    • Retail
    • 700 & Above Employee
    • Brand Representative
      • May 2011 - Aug 2015

      Maintained a consistent 4+ KPI in terms of sales per shift with an industry standard of 3+ while representing impactful customer service. Maintained a consistent 4+ KPI in terms of sales per shift with an industry standard of 3+ while representing impactful customer service.

Education

  • University of Windsor
    Bachelor of Arts (BA), Psychology
    2012 - 2015

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