Experience

TNG – A Division of the Jim Pattison Group

• Canada
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Manager

  • Nov 2006 - Present

  Managing all facets of the merchandising staff with the main focus being to provide exceptional service to TNG retail clients. In the field 5+ days a week minimum. Managing Staff - Working with each merchandiser at least once a quarter. Assure rep is completing their tasks in a timely, professional and detailed manner. Maintain frequent contact with reps to communicate new process, procedures, chart progress, resolve issues, etc. Counsel reps when performance warrants it. Deal with employee issues as they arise. Account Management -Visit each account (last count 440) once a quarter. Preparing for the visit by printing out forms, surveys, merchandiser info, etc. Assume responsibility for new store/account set up including racking/display installations and rep assignment for all stores in extremely large urban region. Meet with store management and create a positive professional relationship. Hiring & Training – Working pro-actively with recruiter to maintain appropriate staffing level. Complete final interview and send in necessary paperwork. Training new hire in all facets of their job. Continue with on-going training for merchandisers as needed including follow up visits after initial hire. Traveling & Meetings - Traveling to account locations. Participating in meetings with corporate office and Divisional Sales managers. Assuring communications from these meetings reach all necessary parties. Report Analysis - Analyze reports identifying trends and potential problems. Utilize IVR on a daily interval to monitor rep activity and responses to individual store situations. Follow up with direct reports as needed based on data analysis. Payroll/Budget control - Maintain employee payroll hours and budget control. Over the last 9 years approximately saved the company 60K+ per year on budget in my expanding territory. Show less