Experience

Blue Eagle Credit Union

• United States
• Banking
• 1 - 100 Employee

• VP of Professional Development

  • Aug 2020 - Present

• Director of Professional Development

  • Oct 2017 - Aug 2020



BNC Bank, formerly Valley Bank, soon to be Pinnacle Financial Partners

• SVP / Sales Integration Manager

  • Jul 2015 - May 2017

  *BNC Bank is scheduled to legally merge with PInnacle Financal Partners 6/2017. Position eliminated 5/2017.*Responsible for the Virginia branch network for a 6.5 billion dollar North Carolina based bank.*Responsible for consumer and small business growth for 9 branch locations.*Coached and mentored the Branch Managers; responsible for ensuring their individual and branch production goal success through relationship building, ensuring their adoption of the universal banker concept, and ensuring all service expectations were met. *Recruited, interviewed, and hired for all open branch positions. Oversight of 45-50 employees.*Oversight of branch operations. Ensuring training for all branch employees and compliance with bank policies and procedures.*Fostered an environment in which customers enjoyed high levels of service and employees were motivated to deliver top sales and service performance. *Promoted bank growth by organizing community activities, sponsorships, and seminars.



Valley Bank

• United States
• Banking
• 1 - 100 Employee

• SVP / Retail Banking Manager

  • Nov 2014 - Jun 2015

  *Valley Bank legally merged with Bank of North Carolina to become BNC Bank on July 1, 2015.*Responsible for the Virginia branch network for a 800 million dollar local based bank.*Responsible for small business loan production, deposit generation, household growth, fee income growth, and consumer loan production for 9 retail branches.*Performed all aspects of human resources administration for the retail branch employees. Provided or organized training and development. Oversight of 45-50 employees.*Responsible for branch operations, security, and facility maintenance. *Coached and mentored the Branch Managers; responsible for ensuring their individual and branch production goal success through relationship building. *Fostered an environment in which customers enjoyed high levels of service and employees were motivated to deliver top sales and service performance. *Promoted bank growth by organizing community activities, sponsorships, and seminars.*Lending authority to decision retail loans, ensuring compliance with policy and procedures.



Fulton Bank

• United States
• Banking
• 700 & Above Employee

• SVP / Retail Sales Manager

  • Mar 2008 - Jul 2014

  * Responsible for the Virgnia branch network for a 9 billion dollar Pennsylvania based bank and a 16 billion dollar holding company. * Responsible for small business loan production, deposit generation, household growth, fee income growth, and consumer loan production in the retail branches of three Virginia markets. * Lending authority to decision retail and small business loans. * Coach and mentor to the Branch and Group Managers; responsible for ensuring their individual and branch production goal success through relationship building. Led managers to President's Award status annually. * Oversight of branch operations, human resource management, and training for retail employees. * Fostered an environment where customers enjoyed high levels of service and employees were motivated to deliver top sales and service performance. Propelled branches to achieve customer service excellence awards. * Promoted company growth by organizing community activities, sponsorships, and seminars. * Co-leader in proposing a futuristic concept for redesigning the branch facilities to encourage a consultative sales environment, which was adopted by Executive Management throughout the Bank's footprint. * Served on FFC's Board appointed Funding Committee and the Customer Experience Selection Committee, representing the Virginia markets.



Resource Bank

• VP of Retail Administration

  • Feb 2004 - Mar 2008

  * Responsible for the business development and branch operations of a 1.4 billion dollar bank branch network.* Coached and motivated the Business Development Officers to increase deposit growth and fee income through relationship building. Monitored and managed their individual performance to goals. Organized Sales Meetings used for instruction, recognition, and encouragement of teamwork.* Managed and educated Branch Management on internal audits, operational procedures, and employee development. Organized Operations Meetings used for training, project management, and communication of changes. Performed monthly internal audit reviews to ensure their compliance with procedures.* Actively involved in the prospecting and opening of new branch facilities. Determined financial projections, prepared analysis packages for state and federal approval, worked with contractors, architects, and related vendors, as well as created marketing and advertising materials to promote the new branch location.* Responsible for oversight of human resource management for retail employees. Made staffing decisions related to promotions, hiring, terminations, and assignment of responsibilities to ensure the right people were available to exceed customer expectations.* Responsible for research, development, implementation, marketing, and training associated with new products, services, and procedures. *Leadership role in 2005 Systems Conversion, and Strategic Planning and Marketing Planning for Retail. Served on Risk Management Team.



Resource Bank

• AVP / Business Development Officer

  • Jun 2002 - Dec 2003

  * Responsible for business development and branch operations of a 40 million dollar branch.* Responsible for deposit and fee income generation, employee managment, daily operations, internal audits, and security of the Hilltop Branch. * Presented a Retail Business and Product Development Study for the Bank to Executive Management to propose moving branch network from commercial support environment to retail sales culture. * Developed and implemented a "Service Through Sales" Program and Incentive Plan for the Bank. Responsible for monthly tracking and recognition of the Program. * Created front-end user platform system from a shell; organized workflow, established procedures, created user manual for the processes, and trained retail employees on the new platform and teller systems. * Created a centralized resource database for branch operations tracking, manuals, and policies and procedures.