Diane O'Neal
IT Manager at Producers Midstream- Claim this Profile
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Bio
John Grillo
Diane was a very professional and a thorough operations manager when we worked together. She was very cooperative and helpful. I worked with her when we undertook the difficult task of merging two organizations into one support organization. This was completed very successfully. Our organizations were able to continue working well after the merge to resolve problems.
Steven Katz
I have worked with Diane on many projects during my time at JPMorgan Chase. Diane was my go to person at the Help Desk and through her leadership at the Help Desk I was able to implement changes to our VPN and RSA infrastructures. Diane has always been the consummate professional in her dealing with my groups. Diane would be an asset to any group she would be a member of.
John Grillo
Diane was a very professional and a thorough operations manager when we worked together. She was very cooperative and helpful. I worked with her when we undertook the difficult task of merging two organizations into one support organization. This was completed very successfully. Our organizations were able to continue working well after the merge to resolve problems.
Steven Katz
I have worked with Diane on many projects during my time at JPMorgan Chase. Diane was my go to person at the Help Desk and through her leadership at the Help Desk I was able to implement changes to our VPN and RSA infrastructures. Diane has always been the consummate professional in her dealing with my groups. Diane would be an asset to any group she would be a member of.
John Grillo
Diane was a very professional and a thorough operations manager when we worked together. She was very cooperative and helpful. I worked with her when we undertook the difficult task of merging two organizations into one support organization. This was completed very successfully. Our organizations were able to continue working well after the merge to resolve problems.
Steven Katz
I have worked with Diane on many projects during my time at JPMorgan Chase. Diane was my go to person at the Help Desk and through her leadership at the Help Desk I was able to implement changes to our VPN and RSA infrastructures. Diane has always been the consummate professional in her dealing with my groups. Diane would be an asset to any group she would be a member of.
John Grillo
Diane was a very professional and a thorough operations manager when we worked together. She was very cooperative and helpful. I worked with her when we undertook the difficult task of merging two organizations into one support organization. This was completed very successfully. Our organizations were able to continue working well after the merge to resolve problems.
Steven Katz
I have worked with Diane on many projects during my time at JPMorgan Chase. Diane was my go to person at the Help Desk and through her leadership at the Help Desk I was able to implement changes to our VPN and RSA infrastructures. Diane has always been the consummate professional in her dealing with my groups. Diane would be an asset to any group she would be a member of.
Credentials
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ITIL® Intermediate: Service Operation
PEOPLECERTMar, 2015- Nov, 2024 -
ITIL® Foundation
PEOPLECERTDec, 2011- Nov, 2024
Experience
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Producers Midstream
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United States
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Oil and Gas
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1 - 100 Employee
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IT Manager
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Aug 2023 - Present
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IT Service Manager
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Aug 2022 - Present
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National Agents Alliance - The Alliance
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United States
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Insurance
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500 - 600 Employee
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Licensed Health and Life Insurance Agent
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Sep 2020 - Present
Offering Families and Individuals access to affordable customized life and health insurance plans that best fit their needs to mitigate financial loss due to illness, disability, market volatility or death. Offering Families and Individuals access to affordable customized life and health insurance plans that best fit their needs to mitigate financial loss due to illness, disability, market volatility or death.
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CAI
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Team Leader, Neurodiverse Solutions
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Apr 2021 - Aug 2022
Oversee a team of Associate Technical Support Analysts working remotely. Provide training, guidance, mentoring, support & supervision in the Platform Production Support organization. Assists the front-line ticket triage and resolution. Assists in the initial problem ticket review, assessment of information/details for updates, corrections, and information cleansing, as needed, and transfer the ticket to the appropriate area for resolution. Meet on a regular basis ensuring engagement expectations are met and services are delivered. Show less
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C&J Energy Services
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United States
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Oil and Gas
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500 - 600 Employee
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IT Support Services Manager
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Jun 2016 - Apr 2020
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Exterran
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Canada
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Oil and Gas
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700 & Above Employee
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Service Desk Supervisor
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Jun 2010 - May 2016
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Stewart Title
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United States
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Insurance
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700 & Above Employee
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IT Incident Manager
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2009 - 2009
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JPMorgan Chase & Co.
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United States
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Financial Services
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700 & Above Employee
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Global IT Help Desk Manager
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Jan 2000 - Apr 2008
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SQL Server Database Admin
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1999 - 2000
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Application Testing and Packaging
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1997 - 1999
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Help Desk Analyst
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1995 - 1997
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Mainframe Lead Operator
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1981 - 1995
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Community
