Experience

Placer County

• United States
• Government Administration
• 400 - 500 Employee

• Legal Clerk

  • Jul 2020 - Present



Allstate Financial Services, LLC

• United States
• Financial Services
• 700 & Above Employee

• Account Manager

  • Apr 2019 - Present



Allstate

• United States
• Insurance
• 700 & Above Employee

• Staff Claims Adjuster

  • Jan 2001 - Present

  Investigating accidents to determine liability, analyzing police reports and interviewing involved parties via the phone to evaluate the cause of the accident. Work directly with customers and guide them through the claims process, and negotiate fair and equitable settlements. Work in a high volume environment managing multiple cases simultaneously, and documenting every step of activity for each claim within the state of California’s Fair Claim Practices Act. • Investigating, evaluating, and negotiating auto accident claims, in order to reach a fair and equitable settlement for all parties involved.• Using compassionate communication and persuasive negotiation to ensure a positive customer experience.• Working well with others in a fast-paced, collaborative environment.• Achieving targeted performance goals to manage costs and support industry-leading operational standards.• Responsible for the training of new staff. Setting up training schedules and conducting training seminars on claim investigation process.• Certified Automobile Subrogation Arbitrator for Arbitration Forums, Inc. Show less

• Training Coordinator

  • Feb 2014 - Feb 2016

  Responsible for the training of staff on the Market Claim Office level. Training includes new hires and existing staff. Coordinate the office's participation in Arbitration Forums, coordinating certification of staff and assignment of case load. Works as on floor mentor to liability determination staff, answering process, investigation and coverage questions. Works with management to coordinate training and performance management while working within the leadership principles of Allstate.



Kemper

• United States
• Insurance
• 700 & Above Employee

• Claim Representative III

  • Oct 1998 - Jan 2001



Zurich Insurance

• Switzerland
• Insurance
• 700 & Above Employee

• Liability Adjuster

  • Apr 1996 - Oct 1998