Experience

iSmile Studio Dental

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Dental Front Desk Receptionist

  • Oct 2018 - Mar 2020

  Responsible for Patient Coordination, Check In and out, collecting copayments, Financial Planning and Treatment Plan Presentation, Scheduling, answering multi-phone lines, verifying insurance, collecting and posting payments for departing patients, booking treatment and discussing financial responsibility with patients. Eaglesoft software experience. Personable, dependable, superior customer service skills, ability to multi-task. Experience in the Dental field, including schooling for… Show more Responsible for Patient Coordination, Check In and out, collecting copayments, Financial Planning and Treatment Plan Presentation, Scheduling, answering multi-phone lines, verifying insurance, collecting and posting payments for departing patients, booking treatment and discussing financial responsibility with patients. Eaglesoft software experience. Personable, dependable, superior customer service skills, ability to multi-task. Experience in the Dental field, including schooling for Dental Assisting and paying Dental Claims, Dental Terminology, knowledge of ADA codes, strong computer skills and highly organized. Show less Responsible for Patient Coordination, Check In and out, collecting copayments, Financial Planning and Treatment Plan Presentation, Scheduling, answering multi-phone lines, verifying insurance, collecting and posting payments for departing patients, booking treatment and discussing financial responsibility with patients. Eaglesoft software experience. Personable, dependable, superior customer service skills, ability to multi-task. Experience in the Dental field, including schooling for… Show more Responsible for Patient Coordination, Check In and out, collecting copayments, Financial Planning and Treatment Plan Presentation, Scheduling, answering multi-phone lines, verifying insurance, collecting and posting payments for departing patients, booking treatment and discussing financial responsibility with patients. Eaglesoft software experience. Personable, dependable, superior customer service skills, ability to multi-task. Experience in the Dental field, including schooling for Dental Assisting and paying Dental Claims, Dental Terminology, knowledge of ADA codes, strong computer skills and highly organized. Show less



Self Employed

• Enfield, CT

• Sales Consultant

  • May 2013 - Sep 2018

  Implemented sales of bulk excess merchandise for multiple clients via social media, networking and various websites. Developed pricing strategies from internet research. Created and implemented plans using Project Management methodologies to assist clients; track, coordinate, schedule and deliver merchandise to buyers. Implemented sales of bulk excess merchandise for multiple clients via social media, networking and various websites. Developed pricing strategies from internet research. Created and implemented plans using Project Management methodologies to assist clients; track, coordinate, schedule and deliver merchandise to buyers.



Macy's

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2016 - Mar 2017

  Responsible for providing quick and friendly customer service by answering customer questions and inquiries regarding products and services. Setting and achieving personal goals. Presenting and preparing contracts and processing transactions in POS system. Full understanding of cash register for debit, credit, coupons, gift cards and cash transactions. Responsible for opening and closing out register on a daily basis. Placing orders, scheduling deliveries and locating… Show more Responsible for providing quick and friendly customer service by answering customer questions and inquiries regarding products and services. Setting and achieving personal goals. Presenting and preparing contracts and processing transactions in POS system. Full understanding of cash register for debit, credit, coupons, gift cards and cash transactions. Responsible for opening and closing out register on a daily basis. Placing orders, scheduling deliveries and locating stock. Maintaining knowledge of current promotions and policies regarding payment, exchanges and warranties. Proactively covers other areas within the store to provide superior customer service. Accommodates special scheduling requests based on company volume and needs. Show less Responsible for providing quick and friendly customer service by answering customer questions and inquiries regarding products and services. Setting and achieving personal goals. Presenting and preparing contracts and processing transactions in POS system. Full understanding of cash register for debit, credit, coupons, gift cards and cash transactions. Responsible for opening and closing out register on a daily basis. Placing orders, scheduling deliveries and locating… Show more Responsible for providing quick and friendly customer service by answering customer questions and inquiries regarding products and services. Setting and achieving personal goals. Presenting and preparing contracts and processing transactions in POS system. Full understanding of cash register for debit, credit, coupons, gift cards and cash transactions. Responsible for opening and closing out register on a daily basis. Placing orders, scheduling deliveries and locating stock. Maintaining knowledge of current promotions and policies regarding payment, exchanges and warranties. Proactively covers other areas within the store to provide superior customer service. Accommodates special scheduling requests based on company volume and needs. Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• VP; Project Manager

  • Mar 2012 - May 2013

  Responsible for analyzing information, incorporating client problems and concerns, developing and implementing solutions. Currently working on the Timely Loan Modifications initiative within the Legacy Asset Servicing division.

• VP; IT PROJECT MANAGER

  • Mar 2011 - Mar 2012

  Responsible for IT Project Management for internal Global Corporate Security projects. Develop and manage project in full SDLC, from concept through closure. Develops and revises project materials and maintains project documentation. Leads and coordinates activities with BA's, developers, QA associates from project scope, requirement definition through UAT and full implementation of the project.



AmerisourceBergen Corporation

• Work at Home

• IT PROJECT MANAGER

  • Jul 2007 - Mar 2011

  Responsible for all aspects of Project Management for client and internal projects within the PMO. Previously managed Data Mart project and Change Advisory Board initiative. Manage the design, development and launch of new programs. Customer focused proactively communicating strategy and direction with IT and Business Leaders. Develop and manage project plans in full Software Development Life Cycle, from concept through closure. Leads and coordinates activities with BA's… Show more Responsible for all aspects of Project Management for client and internal projects within the PMO. Previously managed Data Mart project and Change Advisory Board initiative. Manage the design, development and launch of new programs. Customer focused proactively communicating strategy and direction with IT and Business Leaders. Develop and manage project plans in full Software Development Life Cycle, from concept through closure. Leads and coordinates activities with BA's, developers, QA associates from project scope, requirement definition through UAT and full implementation of the project. Manages multiple priorities in a fast-paced environment. Show less Responsible for all aspects of Project Management for client and internal projects within the PMO. Previously managed Data Mart project and Change Advisory Board initiative. Manage the design, development and launch of new programs. Customer focused proactively communicating strategy and direction with IT and Business Leaders. Develop and manage project plans in full Software Development Life Cycle, from concept through closure. Leads and coordinates activities with BA's… Show more Responsible for all aspects of Project Management for client and internal projects within the PMO. Previously managed Data Mart project and Change Advisory Board initiative. Manage the design, development and launch of new programs. Customer focused proactively communicating strategy and direction with IT and Business Leaders. Develop and manage project plans in full Software Development Life Cycle, from concept through closure. Leads and coordinates activities with BA's, developers, QA associates from project scope, requirement definition through UAT and full implementation of the project. Manages multiple priorities in a fast-paced environment. Show less



KHS a KMG America Company

• Lancaster, South Carolina

• Director

  • Feb 2005 - Feb 2007

  MODEL OFFICE Responsible for Project Management for all major software upgrade releases to key systems. Managed $1.5 million dollar annual budgeting process including 3-year planning process. Responsible for leading and motivating a 20-person team of IT Analysts and Programmer Analysts responsible for the quality of the systems. Managed team that develops Test Strategy, Detail Test Plans to ensure test scenarios are appropriate and meet business requirements. Implemented… Show more MODEL OFFICE Responsible for Project Management for all major software upgrade releases to key systems. Managed $1.5 million dollar annual budgeting process including 3-year planning process. Responsible for leading and motivating a 20-person team of IT Analysts and Programmer Analysts responsible for the quality of the systems. Managed team that develops Test Strategy, Detail Test Plans to ensure test scenarios are appropriate and meet business requirements. Implemented standard policies and procedures for continuous process improvement. Improved overall skills of group, managing talent and implementing development opportunities. Coordinated activities with onshore and offshore development resources. Developed and maintained excellent rapport with primary and secondary software vendors. Show less MODEL OFFICE Responsible for Project Management for all major software upgrade releases to key systems. Managed $1.5 million dollar annual budgeting process including 3-year planning process. Responsible for leading and motivating a 20-person team of IT Analysts and Programmer Analysts responsible for the quality of the systems. Managed team that develops Test Strategy, Detail Test Plans to ensure test scenarios are appropriate and meet business requirements. Implemented… Show more MODEL OFFICE Responsible for Project Management for all major software upgrade releases to key systems. Managed $1.5 million dollar annual budgeting process including 3-year planning process. Responsible for leading and motivating a 20-person team of IT Analysts and Programmer Analysts responsible for the quality of the systems. Managed team that develops Test Strategy, Detail Test Plans to ensure test scenarios are appropriate and meet business requirements. Implemented standard policies and procedures for continuous process improvement. Improved overall skills of group, managing talent and implementing development opportunities. Coordinated activities with onshore and offshore development resources. Developed and maintained excellent rapport with primary and secondary software vendors. Show less



Keane Incorporated

• Charlotte, North Carolina Area

• PRINCIPAL CONSULTANT

  • Dec 2004 - Feb 2005

  QA Lead for Release 4 of the Annuitization project in a State of the Art Retirement System. Responsible for creating System Test Plans and User Acceptance Test Plans. QA Lead for Release 4 of the Annuitization project in a State of the Art Retirement System. Responsible for creating System Test Plans and User Acceptance Test Plans.



Bank of America

• United States
• Banking
• 700 & Above Employee

• VP; CONSULTANT SYSTEMS/SOFTWARE QA

  • Oct 2003 - Nov 2004

  Coached and mentored project teams in the use of standard software process. Responsible for conducting QA Reviews for process and project artifacts that included HLD's, LLD's, Test Cases, Test Specifications, Test Plans, etc. Responsible for conducting audits. Performed root cause analysis searching for trends to strive for continuous process improvement. Completely revamped QA Review process workflow, data collection and Metrics reporting process, resulting in a shorter cycle time… Show more Coached and mentored project teams in the use of standard software process. Responsible for conducting QA Reviews for process and project artifacts that included HLD's, LLD's, Test Cases, Test Specifications, Test Plans, etc. Responsible for conducting audits. Performed root cause analysis searching for trends to strive for continuous process improvement. Completely revamped QA Review process workflow, data collection and Metrics reporting process, resulting in a shorter cycle time and significant cost savings. Resource coordinator of assignments within QA Team for both onshore and offshore personnel. Show less Coached and mentored project teams in the use of standard software process. Responsible for conducting QA Reviews for process and project artifacts that included HLD's, LLD's, Test Cases, Test Specifications, Test Plans, etc. Responsible for conducting audits. Performed root cause analysis searching for trends to strive for continuous process improvement. Completely revamped QA Review process workflow, data collection and Metrics reporting process, resulting in a shorter cycle time… Show more Coached and mentored project teams in the use of standard software process. Responsible for conducting QA Reviews for process and project artifacts that included HLD's, LLD's, Test Cases, Test Specifications, Test Plans, etc. Responsible for conducting audits. Performed root cause analysis searching for trends to strive for continuous process improvement. Completely revamped QA Review process workflow, data collection and Metrics reporting process, resulting in a shorter cycle time and significant cost savings. Resource coordinator of assignments within QA Team for both onshore and offshore personnel. Show less



Schwab Retirement Technologies

• Charlotte, North Carolina Area

• SR. QUALITY ASSURANCE ANALYST

  • Aug 2000 - Oct 2003

  Supported Call Center with troubleshooting technical issues and providing response. Lead role in planning, and coordinating monthly software releases that included fixes and enhancements to Recordkeeping, VRU and Web applications. Wrote technical Release note documentation corresponding with monthly software releases. Managed Projects including project plan, schedules, resources, estimates, SOW, and scope. Configuration Management including migration of executable code into QA test… Show more Supported Call Center with troubleshooting technical issues and providing response. Lead role in planning, and coordinating monthly software releases that included fixes and enhancements to Recordkeeping, VRU and Web applications. Wrote technical Release note documentation corresponding with monthly software releases. Managed Projects including project plan, schedules, resources, estimates, SOW, and scope. Configuration Management including migration of executable code into QA test environments. Developed formal QA processes, procedures and standards for continual process improvement. Wrote test scripts and test plans for executing functional testing, including yearly tax releases. Conducted dynamic and static testing for 401(K) software. Documented incidents/anomalies in Vantive (call tracking/defect tracking tool) until closure. Performed Installation/Checkout for package and release of software to customers. Show less Supported Call Center with troubleshooting technical issues and providing response. Lead role in planning, and coordinating monthly software releases that included fixes and enhancements to Recordkeeping, VRU and Web applications. Wrote technical Release note documentation corresponding with monthly software releases. Managed Projects including project plan, schedules, resources, estimates, SOW, and scope. Configuration Management including migration of executable code into QA test… Show more Supported Call Center with troubleshooting technical issues and providing response. Lead role in planning, and coordinating monthly software releases that included fixes and enhancements to Recordkeeping, VRU and Web applications. Wrote technical Release note documentation corresponding with monthly software releases. Managed Projects including project plan, schedules, resources, estimates, SOW, and scope. Configuration Management including migration of executable code into QA test environments. Developed formal QA processes, procedures and standards for continual process improvement. Wrote test scripts and test plans for executing functional testing, including yearly tax releases. Conducted dynamic and static testing for 401(K) software. Documented incidents/anomalies in Vantive (call tracking/defect tracking tool) until closure. Performed Installation/Checkout for package and release of software to customers. Show less



DBS Systems Corporation

• Charlotte, North Carolina Area

• INTEGRATION TEST ENGINEER III

  • Feb 1999 - Aug 2000

  Lead role in planning Integration Test activities, develop test specifications, procedures and cases, perform test execution, and document results. Integration testing in both an online real-time and batch environment for Satellite TV Industry authorization and Billing System software. Lead role in planning Integration Test activities, develop test specifications, procedures and cases, perform test execution, and document results. Integration testing in both an online real-time and batch environment for Satellite TV Industry authorization and Billing System software.



Analysts International

• Charlotte, North Carolina Area

• SR. QUALITY ASSURANCE ANALYST

  • Jul 1998 - Feb 1999

  Developed and documented Testing Methodology for a division of a major bank. Created templates, examples and documented procedures to standardize testing processes. Developed and documented Testing Methodology for a division of a major bank. Created templates, examples and documented procedures to standardize testing processes.



The Leverage Group, Inc

• Glastonbury, CT

• SENIOR BUSINESS ANALYST/BUSINESS ANALYST (TEAM LEAD)

  • May 1992 - Jun 1998

  Supervised six Business Analysts and coordinated testing assignments. Documented Test Plans, coached and mentored junior analysts in testing execution. Monitored calls on 800 line providing responses, advice and direction to internal/external clients. Researched reported problems on PolicyLink Life Insurance Administrative software. Performed testing for fixes and enhancements implemented in both an online real-time and batch environment. (PolicyLink is a PC Based Client/Server… Show more Supervised six Business Analysts and coordinated testing assignments. Documented Test Plans, coached and mentored junior analysts in testing execution. Monitored calls on 800 line providing responses, advice and direction to internal/external clients. Researched reported problems on PolicyLink Life Insurance Administrative software. Performed testing for fixes and enhancements implemented in both an online real-time and batch environment. (PolicyLink is a PC Based Client/Server application for Life Insurance Administration/Annuities/Long Term Care/Commission Processing.) Responsible for test planning, execution, problem reporting and writing custom documentation. Developed Business Scope, Specifications, Test Plans, Pre-Determined results, executed testing, documentation, and on-site User training for a Life Insurance products encompassing full SDLC. Show less Supervised six Business Analysts and coordinated testing assignments. Documented Test Plans, coached and mentored junior analysts in testing execution. Monitored calls on 800 line providing responses, advice and direction to internal/external clients. Researched reported problems on PolicyLink Life Insurance Administrative software. Performed testing for fixes and enhancements implemented in both an online real-time and batch environment. (PolicyLink is a PC Based Client/Server… Show more Supervised six Business Analysts and coordinated testing assignments. Documented Test Plans, coached and mentored junior analysts in testing execution. Monitored calls on 800 line providing responses, advice and direction to internal/external clients. Researched reported problems on PolicyLink Life Insurance Administrative software. Performed testing for fixes and enhancements implemented in both an online real-time and batch environment. (PolicyLink is a PC Based Client/Server application for Life Insurance Administration/Annuities/Long Term Care/Commission Processing.) Responsible for test planning, execution, problem reporting and writing custom documentation. Developed Business Scope, Specifications, Test Plans, Pre-Determined results, executed testing, documentation, and on-site User training for a Life Insurance products encompassing full SDLC. Show less



Cigna Healthcare

• Hospitals and Health Care
• 700 & Above Employee

• SENIOR BUSINESS ANALYST

  • Jan 1986 - May 1992

  Executed testing of new software releases on Cybertek CK4VS Mainframe System. Solved complex production problems and coordinated resolutions. Gained broad knowledge of Group Universal Life functions. Lead analyst on Broker Licensing/Commission Payment system project. Designed screens, reports and payment vouchers. Developed user acceptance test criteria, conducted system testing and trained end users. Lead role on an OCR Enrollment project. Developed Business… Show more Executed testing of new software releases on Cybertek CK4VS Mainframe System. Solved complex production problems and coordinated resolutions. Gained broad knowledge of Group Universal Life functions. Lead analyst on Broker Licensing/Commission Payment system project. Designed screens, reports and payment vouchers. Developed user acceptance test criteria, conducted system testing and trained end users. Lead role on an OCR Enrollment project. Developed Business Specifications, scannable enrollment form and acceptance test criteria. Show less Executed testing of new software releases on Cybertek CK4VS Mainframe System. Solved complex production problems and coordinated resolutions. Gained broad knowledge of Group Universal Life functions. Lead analyst on Broker Licensing/Commission Payment system project. Designed screens, reports and payment vouchers. Developed user acceptance test criteria, conducted system testing and trained end users. Lead role on an OCR Enrollment project. Developed Business… Show more Executed testing of new software releases on Cybertek CK4VS Mainframe System. Solved complex production problems and coordinated resolutions. Gained broad knowledge of Group Universal Life functions. Lead analyst on Broker Licensing/Commission Payment system project. Designed screens, reports and payment vouchers. Developed user acceptance test criteria, conducted system testing and trained end users. Lead role on an OCR Enrollment project. Developed Business Specifications, scannable enrollment form and acceptance test criteria. Show less



Travelers

• United States
• Insurance
• 700 & Above Employee

• USER SYSTEMS ANALYST / SENIOR DENTAL CLAIMS PROCESSOR

  • Jan 1979 - Dec 1985

  Participated in acceptance testing and file conversion for an Eligibility processing system. Participated in extensive testing at vendor site (formerly known as ASA) in Illinois. Strong knowledge of Dental Terminology and ADA codes. Handled complex dental claim payment, trained new employees and performed dental claim audits for quality control. Participated in acceptance testing and file conversion for an Eligibility processing system. Participated in extensive testing at vendor site (formerly known as ASA) in Illinois. Strong knowledge of Dental Terminology and ADA codes. Handled complex dental claim payment, trained new employees and performed dental claim audits for quality control.