Diane Laiveling
Senior Technical Writer at ThinkWare- Claim this Profile
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Bio
Kelly Oliver
Diane and I worked together for many years at both ThinkPay and Paycor. She is very intelligent and organized. She is hard-working and extremely dedicated. She has so much knowledge and is exceptionally good at explaining things to other people in a very kind, patient, and easy to understand way. She is always willing to help a client or fellow associate. If she doesn't know the answer, she will find out. She is great with clients, serving theirs needs and developing relationships with them. Diane is an amazing person, and it has been my great pleasure to work with her over the years. She has taught me so much that has gotten me to my current position, and I am very grateful to her for all her guidance through my career thus far. I highly recommend Diane!
Elise Lostutter
I truly enjoyed my time working with Diane at Paycor, and came to know her as an honest, hard-working, and valuable team member. Beyond being a great coworker, Diane is also an empathetic individual who can put herself in the shoes of the end user to accomplish the task at hand. Diane and I worked together at Paycor from 2014-2017 in various ways. First, Diane helped lead the charge to migrate over 100 clients from her previous company to Paycor, giving direction to the training efforts and caring for clients on an individual basis to ensure a smooth transition. Later in her time at Paycor I was her direct Manager while she fulfilled the role of Senior Technical Writer, then Senior Process Analyst. Diane was a valuable team member and brought years of experience in writing and in seeing the end user’s point of view. She always made sure to pay attention to the detail while also balancing that with the big picture of anything she was working on. I can confidently recommend Diane, as I know that she will add value to any team with which she is involved. As a dedicated and thoughtful employee and an all-around great person, I know that she will be a great benefit to any organization.
Kelly Oliver
Diane and I worked together for many years at both ThinkPay and Paycor. She is very intelligent and organized. She is hard-working and extremely dedicated. She has so much knowledge and is exceptionally good at explaining things to other people in a very kind, patient, and easy to understand way. She is always willing to help a client or fellow associate. If she doesn't know the answer, she will find out. She is great with clients, serving theirs needs and developing relationships with them. Diane is an amazing person, and it has been my great pleasure to work with her over the years. She has taught me so much that has gotten me to my current position, and I am very grateful to her for all her guidance through my career thus far. I highly recommend Diane!
Elise Lostutter
I truly enjoyed my time working with Diane at Paycor, and came to know her as an honest, hard-working, and valuable team member. Beyond being a great coworker, Diane is also an empathetic individual who can put herself in the shoes of the end user to accomplish the task at hand. Diane and I worked together at Paycor from 2014-2017 in various ways. First, Diane helped lead the charge to migrate over 100 clients from her previous company to Paycor, giving direction to the training efforts and caring for clients on an individual basis to ensure a smooth transition. Later in her time at Paycor I was her direct Manager while she fulfilled the role of Senior Technical Writer, then Senior Process Analyst. Diane was a valuable team member and brought years of experience in writing and in seeing the end user’s point of view. She always made sure to pay attention to the detail while also balancing that with the big picture of anything she was working on. I can confidently recommend Diane, as I know that she will add value to any team with which she is involved. As a dedicated and thoughtful employee and an all-around great person, I know that she will be a great benefit to any organization.
Kelly Oliver
Diane and I worked together for many years at both ThinkPay and Paycor. She is very intelligent and organized. She is hard-working and extremely dedicated. She has so much knowledge and is exceptionally good at explaining things to other people in a very kind, patient, and easy to understand way. She is always willing to help a client or fellow associate. If she doesn't know the answer, she will find out. She is great with clients, serving theirs needs and developing relationships with them. Diane is an amazing person, and it has been my great pleasure to work with her over the years. She has taught me so much that has gotten me to my current position, and I am very grateful to her for all her guidance through my career thus far. I highly recommend Diane!
Elise Lostutter
I truly enjoyed my time working with Diane at Paycor, and came to know her as an honest, hard-working, and valuable team member. Beyond being a great coworker, Diane is also an empathetic individual who can put herself in the shoes of the end user to accomplish the task at hand. Diane and I worked together at Paycor from 2014-2017 in various ways. First, Diane helped lead the charge to migrate over 100 clients from her previous company to Paycor, giving direction to the training efforts and caring for clients on an individual basis to ensure a smooth transition. Later in her time at Paycor I was her direct Manager while she fulfilled the role of Senior Technical Writer, then Senior Process Analyst. Diane was a valuable team member and brought years of experience in writing and in seeing the end user’s point of view. She always made sure to pay attention to the detail while also balancing that with the big picture of anything she was working on. I can confidently recommend Diane, as I know that she will add value to any team with which she is involved. As a dedicated and thoughtful employee and an all-around great person, I know that she will be a great benefit to any organization.
Kelly Oliver
Diane and I worked together for many years at both ThinkPay and Paycor. She is very intelligent and organized. She is hard-working and extremely dedicated. She has so much knowledge and is exceptionally good at explaining things to other people in a very kind, patient, and easy to understand way. She is always willing to help a client or fellow associate. If she doesn't know the answer, she will find out. She is great with clients, serving theirs needs and developing relationships with them. Diane is an amazing person, and it has been my great pleasure to work with her over the years. She has taught me so much that has gotten me to my current position, and I am very grateful to her for all her guidance through my career thus far. I highly recommend Diane!
Elise Lostutter
I truly enjoyed my time working with Diane at Paycor, and came to know her as an honest, hard-working, and valuable team member. Beyond being a great coworker, Diane is also an empathetic individual who can put herself in the shoes of the end user to accomplish the task at hand. Diane and I worked together at Paycor from 2014-2017 in various ways. First, Diane helped lead the charge to migrate over 100 clients from her previous company to Paycor, giving direction to the training efforts and caring for clients on an individual basis to ensure a smooth transition. Later in her time at Paycor I was her direct Manager while she fulfilled the role of Senior Technical Writer, then Senior Process Analyst. Diane was a valuable team member and brought years of experience in writing and in seeing the end user’s point of view. She always made sure to pay attention to the detail while also balancing that with the big picture of anything she was working on. I can confidently recommend Diane, as I know that she will add value to any team with which she is involved. As a dedicated and thoughtful employee and an all-around great person, I know that she will be a great benefit to any organization.
Experience
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ThinkWare
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United States
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Software Development
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1 - 100 Employee
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Senior Technical Writer
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Jul 2017 - Present
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Paycor
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United States
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Software Development
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700 & Above Employee
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Senior Process Analyst
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Nov 2014 - Mar 2017
Senior Process Analyst – Collaborated with product owners, developers, subject matter experts, and stakeholders for four major product portfolios (HR/Onboarding/Benefits, ACA, Reports & Analytics, Workforce Insights): • Produced all client-facing and internal associate job aids and talk tracks detailing new functionality and software changes. • Developed scripts, assessment questions, and recorded video courses for internal associates detailing quarterly release highlights. • Created scripts for client-facing instructional video clips published to company website. Onboarding Analyst – Facilitated the onboarding of nearly 30 new associates to the Client Services Implementation Department: • Developed class material for approximately 30 course topics, including PowerPoints, facilitator guides, participant guides, handouts, assessments, and practice exercises. • Led classroom instruction for several internal training modules. • Created quality control process and test to validate readiness for more than 80 Client Service associates. Implementation Consultant II – Key member of acquisition team, instrumental in transition of 140 clients from ThinkPay to Paycor. Ensured success in all aspects of relationship from contract signing to account setup. Secured a 96% client conversion rate when Paycor would typically realize less than 70%. Show less
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ThinkPay LLC
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United States
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Financial Services
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1 - 100 Employee
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Payroll and Operations Manager
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2004 - Nov 2014
• Handled sensitive client and employee issues related to payroll, taxes, and employment. • Managed ongoing customer communications to ensure that we exceeded customer expectations. • Managed internal staff of payroll processors. • Developed, refined, and monitored processes to meet each client’s unique needs. • Completed Quarterly Multiple Worksite Forms, Semiannual OH BWC filings, and assisted with quarterly tax filings. • Acquired new business as member of a Cincinnati-based networking organization. Show less
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Client Services Representative and Technical/Process Documentation
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Jun 1997 - Jan 2004
• Provided application support for customers using Enterprise Software. • Managed and conducted training for new employees for both onsite and web-based software. • Instructor for new client training, focusing on payroll processing and compliance reporting. • Lead presenter at annual user conferences spanning four days before 100+ participants. • Created and maintained client user guides, training manuals, job aids, and release notes. • Provided application support for customers using Enterprise Software. • Managed and conducted training for new employees for both onsite and web-based software. • Instructor for new client training, focusing on payroll processing and compliance reporting. • Lead presenter at annual user conferences spanning four days before 100+ participants. • Created and maintained client user guides, training manuals, job aids, and release notes.
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Senior Consultant/Instructor/Process Documentation
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May 1985 - Jun 1997
• Worked with extensive list of clients to design hardware and software solutions to meet their needs, including Procter & Gamble, Cincinnati Bell, Peck, Shaffer & William law firm, Brown, Cummins & Brown, Co. LPA, and National Institute for Occupational Safety and Health (NIOSH). • Designed and conducted training classes; key addition being to provide process documentation as well as follow-up and ongoing support. • Worked with extensive list of clients to design hardware and software solutions to meet their needs, including Procter & Gamble, Cincinnati Bell, Peck, Shaffer & William law firm, Brown, Cummins & Brown, Co. LPA, and National Institute for Occupational Safety and Health (NIOSH). • Designed and conducted training classes; key addition being to provide process documentation as well as follow-up and ongoing support.
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Education
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University of Cincinnati
Bachelor of Science (BS), Communication and Media Studies
Community
