Corporate IT Supervisor

• Aug 2021 - Present

• Assist in directing System Admin support for all network server systems within the enterprise on various computer platforms.• Works with other departments to provide a stable and scalable server infrastructure.• Provide overall support functions involving the installation, monitoring, and overall management of the server environment• Ensure proper levels of fault tolerance and disaster recovery to include backup job monitoring, systematic test restores, and all other activities that would ensure the ability to provide a stable, consistent server computing platform.• Proactively work with internal IT staff, system users, and management to develop and implement technological solutions to improve, enhance, and expand the functionality of the server systems.• SOC-2 compliance, audit preparation and issues resolution. • Handle all aspects of Sage and Manufacturing software platforms. • Prepare and maintain disaster recovery plans, policies and standard operating procedures. • Supervise Help Desk staff, review tickets, ensure timely resolution and prioritization, • Liaise with Accounting Show less

System Administrator

• Mar 2020 - Aug 2021

IT Manager

• Jul 2011 - Mar 2020

• Manage hardware, software, and network resources as required to support all business needs. • Work closely with company managers and users to determine future business needs. • Implement, test and support programs as necessary. • Ensure companies compliance with all federal and state regulations for healthcare facilities. • Provide help desk support to all users (100+) in five locations. • Upgrade and update hardware/software to meet user requirements to increase efficiency and maintain stability. • Create and implement a disaster recovery plan. Train all users on appropriate steps in a disaster situation. As an Information Technology Manager, I worked intimately in building and maintaining IT infrastructure and security. I was responsible for network security for all pharmacy departments and remote locations. Part of my responsibility was to anticipate future network needs, identify proactive solutions to satisfy growth of the business in order to stay efficient, be cost effective and be a leader in our industry. I am most proud of designing and implementing an original prescription remote dispensing model that allows patients in rural communities get their medication without traveling. My model alleviates the need to have a fee based (per prescription) software while still adhering to all state laws of a remote dispensing site. I also designed a remote dispensing site for our long term care pharmacy, allowing growth without creating unnecessary overhead. Specialties: - Long Term Care and retail pharmacy systems - Systems architecture and development - Business process improvement - Improving IT Operational Efficiency - Network Architecture & Design - Disaster Recovery - Cost Containment - HIPAA Compliance - Vendor Management Show less

Computer Consultant

• Feb 2013 - Jun 2015

General Manager

• May 2008 - Jul 2011

• Plan, organized, and coordinated the diagnosis, repair and maintenance of customer’s personal computers, laptops, printers and networking equipment. • Analyzed requests for service and determined priority. Scheduled technicians accordingly. • Prepared custom quotes for customers. • Prepared weekly and monthly profit statements for owner. • Organized and taught computer classes for end-users. • Maintained QuickBooks pro-advisor status to support various sized businesses. • Provided support and expertise to aid in troubleshooting and problem solving on various systems. • Provided excellent customer service. Show less