Experience

ICA, LP Insurance Claims Adjusters

• United States
• Insurance
• 1 - 100 Employee

• Claims Specialist/Claims Payment Facilitator

  • Sep 2017 - Present

  Customer Service Specialist/Inside Handler fielding calls for multiple insurance carriers, agents and their customers. Direct flow of calls to inside adjusters, dispatch and management. Work on the back end of claim processing and invoicing while updating claim status in Xact and CMS and CMIC programs. Multi-task hundreds of claims in a fast paced environment. Help direct work flow for outside adjusters and closely monitor each claim until it is sent to back to the carrier, follow up care with insured and carriers. Work with Xact and Symbility. Processed all claim payments for our largest carrier which involved review/correction of all adjusters documents and payment requests.



Clear Point Claims

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Specialist

  • Oct 2015 - Aug 2017

  Work as a customer service specialist for wind and hail insurance companies for multiple states. Work directly with agents, public adjusters, lawyers, contractors and insureds to process claims. Expedite the claims applications process and provide detailed claim notes on all calls, resolve issues with one call/one person response, and to direct calls to appropriate escalations path as needed. Act as primary liaison with callers, follows client specifications in assisting with questions and solving problems related to the claim application and servicing process.



The Butcher's Market

• United States
• Retail
• 1 - 100 Employee

• Customer Service Cashier

  • Jun 2013 - Sep 2015

  Worked front of the house as customer service, cashier and back of the house as meat case/food prep specialist. Completed inventory on a monthly basis. Trained new employees on all aspects of FOH duties. Worked front of the house as customer service, cashier and back of the house as meat case/food prep specialist. Completed inventory on a monthly basis. Trained new employees on all aspects of FOH duties.



WeightWatchers

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Personal Assistant/Receptionist

  • Nov 2003 - Jan 2007

  Worked as a Personal Assistant to a Territory Manager. Job entailed data entry, new hire paperwork, and various secretarial duties. Transferred to role of Lead Receptionist at the Eagan , MN location. Worked closely with clients and Leader. Managed and trained new employees on the Customer Service role and execution of the paper tally system and computer system from start to finish. Worked as a Personal Assistant to a Territory Manager. Job entailed data entry, new hire paperwork, and various secretarial duties. Transferred to role of Lead Receptionist at the Eagan , MN location. Worked closely with clients and Leader. Managed and trained new employees on the Customer Service role and execution of the paper tally system and computer system from start to finish.



Donnelley Marketing/First Data Corp

• Naperville, Illinois

• Customer Service Specialist

  • Aug 1997 - Jun 1998

  Provided day-to-day client support and processing project coordination under the direction of Project Manager. Responsible for collection of all necessary information, interpretation and entry of orders, for accurate product selection. Interpret client instructions and requests, translate and facilitate communication between clients and internal departments (Client Services, Research Production) as well as external vendors for material specifications. Planned and prioritized scheduling of multiple client project production flow from start to finish. Aid Account Executives with client relations and technical support.



Minuteman Press

• United States
• Printing Services
• 700 & Above Employee

• Customer Service Representative

  • Jan 1995 - Aug 1997

  Employed by the highest volume Minuteman Press in the nation. Handled extensive incoming calls and walk-in customers with a high degree of efficiency and low error rate. Took over, organized and serviced a large number of accounts while working under tight deadlines in a detail-oriented environment. Other responsibilities include, but were not limited to, quoting large complex jobs, pricing complex jobs, ordering various products from dealer representatives, and counseling customers on all aspects of design and production issues.



LAXprint.com

• United States
• Graphic Design
• 1 - 100 Employee

• Graphic Artist/Customer Service Representative

  • Jun 1993 - Jan 1995

  Responsible for all desktop publishing including logos, brochures, forms, mailer and all other types of printed materials. Creatively handled multiple projects from start to finish while working under tight deadlines in a detail oriented environment. Serviced existing accounts while establishing new ones on a daily basis. Handled high volume of incoming calls and walk-in customers. Data entry of invoices and price estimates. Responsible for all desktop publishing including logos, brochures, forms, mailer and all other types of printed materials. Creatively handled multiple projects from start to finish while working under tight deadlines in a detail oriented environment. Serviced existing accounts while establishing new ones on a daily basis. Handled high volume of incoming calls and walk-in customers. Data entry of invoices and price estimates.